Ben's Beauty Spa may be small in size, but it's huge on hospitality. From the moment you walk in, the staff make you feel less like a customer and more like family. Their team is incredibly personable, caring, and knowledgeable about skincare, so you know your face is in good hands. One thing that really stands out is their high-tech skin analysis equipment. It provides a detailed look at your skin's condition and helps recommend the right treatments and products. Speaking of products, they are definitely on the premium side, but they actually deliver results. As the saying goes, your skin knows the difference! My mom and I have been getting monthly facials here, and we absolutely love our estheticians, Nicole and Daisy. They do an amazing job cleansing our skin, performing extractions with little to no discomfort, and educating us about what our skin needs to stay healthy, youthful, and glowing. They somehow manage to be skincare experts and relaxation specialists at the same time. Personally, I judge a facial by one simple standard: if I accidentally fall asleep, it's a great facial. Nicole and Daisy pass that test with flying colors every time. I leave feeling refreshed, relaxed, and looking like I actually drink enough water. If you're looking for healthier skin, exceptional facials, and high-quality skincare products, Ben's Beauty Spa is definitely worth a visit. After all, you can bargain hunt for many things in life, but your face isn't one of them. It's an investment, and at Ben's Beauty Spa, it's an investment that pays off beautifully. read more

This if a review about my wife's experience. We don't like giving negative review's but we fell that others need to BEWARE. "I had a facial in early June and purchased the $2800 package. At no time did the sales person say there are no refunds. The next day I felt strange and felt like I had a toxic overload. I immediately called the owner who pretty much denied there is a problem with the product. I tried stopping and starting the product twice to give it a good try and I would still have side effects like headache, dizziness and just not feeling right. I called the manager and asked for my money back but was denied. I've had facials my whole life and have never had an issue. I read the reviews for the company and was surprised to see quite a few of them. Mostly for bad business practices. What if I had broken out in a rash? Would they refund me my money? Don't go to Ben's Beauty in Pasadena! Or at least resist the sales pressure to buy a package now. Try out the product first before jumping all in and buying the big package." read more

Hello all ! Oohhh Kay! So ! Today I went into Bens' Beauty in Pasadena for a facial. It was very busy( (always a good sign for a business:) I didn't know what to expect , I had read a some great reviews and decided I would see for myself.!well... 2 hours later...Im happy feeling great !!a My whole experience there was better than I expected ! The Facial, the staff and Ben were all amazing. Ben was so pleasant very knoledgeable and knew exactly what my skin needed from the start! The office and rooms were comfortable, peaceful and music was so soothing! Special shout out to Ashley and Daisy ! But everyone there deserves recognition! I highly recommend Ben's Beauty iin Pasadena and I will be back as soon as possible!! Angela N. read more

I love Ben's Beauty Spa! The estheticians are friendly and professional. During my facial, I felt relaxed, and Samantha explained each treatment while ensuring my comfort. Definitely 5 stars! read more

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Horrible customer service! Made an appointment online, filled out all the necessary forms and when I got to the spa, I was told they would have to squeeze me in between appointments. No guarantee of a timing. The front unfriendly staff could care less about my time wasted driven and taken off work and she simply said, "oh, then I'm sorry" since I asked for a specific timeframe of wait. Terrible experience! Will never recommend a place as such to anyone. read more

This is a very unprofessional business. I honestly expected better even after reading their reviews, I thought that I would give them a chance. I was very skeptical, they proved their 1 star reviews to be warranted. I was here for a job Interview ( against my better judgment) I was greeted with "what's your name"? Not a hello how are you or can I help you..... Then when I told them I was here for an Interview, The receptionist says "oh we told them to cancel all interviews " What???? I said oh did you hire someone? "yes we did". I just walked out. Im a professional and have been in the Beauty business for 26 years. I would never recommend this place to anyone. Step up your game Ben's, there are many Salons to give Money to and you are on the bottom of the list, correction your not even on the list. read more

They offer a $59 no needle face and neck lift, but when you get there they tell you about other things you need. I wish I had just gotten the $59 special advertised to see if that produces the results promised. As is I added on $150 for extras. Even with the extras, the results were minimal and short-lived, but it was not unpleasant. The treatment was the fastest facial I've ever had, and as it was sandwiched between a consultation and a sales pitch/check-in, so not the relaxing experience I'm used to having with a facial. Again, not a terrible experience by any means, and if you're just getting the $59 promo, I say go for it! I would just advise against to add-ons. And if you're going to spend $150 or more on a facial (mine ended up being $209) I'd recommend The Face Place in West Hollywood. Super relaxing. No sales pitches. Just pampering. read more

Like the line in Pretty woman.. People are nice to "credit cards. Plus parking g is almost $20 read more

This company lies and defrauded me of $2500 under the pretense that I was getting things free and I would have a year of facials. They had me open a CareCredit account. I hate credit accounts but felt pressured by them and I ended up giving in, but when it came to my facials, I received only three and then they said there was no more facials due to me. This company is truly accompanying not to be trusted and their facials were not good. Anyway please don't get defrauded by then I would recommend you not even go Sofia Scott. read more

Very easy place to find and everyone we met was so welcoming. The facility is so clean and smells great once you come in. They offer you water and treats and make you feel comfortable as much as you can. We met Ben and he's so knowledgeable in skin care and he goes in very good detail what needs to be taken care of with any skin condition we had. I came in with my aunt and we both had our treatment together and it was the most relaxed and amazing experience! I haven't felt this relaxed in my life! Well worth it and hopefully I'm able to come in again! Ben is such a great person and he will do his very best to work with you! Thank you again to all the girls there as well! We appreciate your kindness read more

Ben's Beauty Spa - Day Spas Near Me - Pasadena, California

First time putting our face in someone's hands and we are so very happy with results!!!!!! Ben and his staff are amazing!!! Felt like a super star after treatment and was treated like one! My niece and I are definitely their number one fans! And will be coming back!!! read more

I had the Mulberry Facial Mask and it left my face very hydrated and glowing. John was my consultant and I enjoyed talking to him about the different treatments offered and what was suitable for me. He was very helpful and knowledgeable. I look forward to coming back soon. read more

This place is the worst and scammy. I had an appointment at 1:30 and it's was 2:15 and no one started. They were trying to do this facial consult that no one asked for. It just gave scammy vibes. read more

I rarely leave negative reviews, but I feel obligated to warn others about my experience with Ben's Beauty Spa. I experienced an allergic reaction after a promotional facial and upgrade purchase and contacted the company the next day. Instead they tried to convince me to come in and try other products, they have also instructed me to email contact customer service about my request to cancel purchase. Do they really expect me to try other products after an allergic reaction??? Since then, I've made multiple phone calls, sent emails, and made every reasonable effort to resolve the issue. Rather than receiving a straightforward answer, I've been given the runaround while my concerns have been dismissed. In my opinion, this business appears more interested in protecting its sales than taking care of customers when something goes wrong. Consumers deserve transparency, and compassion--especially when a product/service causes an adverse reaction. If you're considering purchasing from Ben's Beauty Spa, I encourage you to ask questions, carefully review everything before paying, and make sure you fully understand their refund policy. I wish I had received the same level of honesty and customer care that was promised during the sale. read more

I went in to Ben's Beauty Spa to take advantage of a $59 promotional facial. Based on others' reviews I was expecting a hard sell, but that was not what I experienced at all. Before my treatment started I had a consultation with Ben. He evaluated my skin and explained the treatment process and what I could expect. Ben is very knowledgeable regarding skincare. He was patient and kind. He outlined what my treatment plan would be if I were to decide to move forward after the promotional treatment. There was no pressure and he did not try to sell me any products. He did make me want to subscribe to a treatment plan! Nicole performed my facial and it was wonderful! Nicole explained everything she was doing and it was very relaxing. Everyone I met there was super nice. I plan to go back soon! read more

This is a horrible place. I drove 50 miles to go get a facial. It was very hot and hard to find a place to park. I was told on the phone that there is a lot of street parking. I drove around 4 blocks and found nothing. I called to tell them that i would be a little late as I was looking for parking and no one answered or called me back. I got there and went upstairs and waited for someone to ask if I had an appointment and no one said anything then someone asked if I was Rita. I said yes and she asked if I had filled out the form online and I said no I didn't know I was supposed to and she handed me an iPad to fill out the form. I was a little frazzled as I hate to be late and in the middle of filling out the form and a woman standing by the counter asked me if I was going to be able to relax for the facial. I said sure just let me finish this and she kept at me. I came in to get a facial as I had just had a cancer removed on my leg and I wanted to relax. This red headed woman kept at me and said that I should be calm so as to not affect the esthetician. I said could you "please let me be" so I can finish this. she said that people had left the room when I walked in and my energy was too high as everyone else was low. She is a bully of the worst kind. I asked if she was the esthetician and she said very smugly, "no I am the manager:" At this point, I am getting a little uncomfortable. I said, "oh congratulations". I got up, put the tablet on the table and she asked me to leave. Okay, I did call her a bully and said she was "girl, you're messed up. SO $12. for parking in a lot and 10 in gas. Don't waste your time going here, If she doesn't like you, you will be walking out the door, as I did. Bad place, bad people. read more

Scheduled my appointment with the assistant that was very accommodating. I arrived and after several minutes I was escorted to a room for a consultation. Ben was very accommodating and pointed out all off the benefits of the treatments they offered. I was a little on the fence but decided to give it a go. After a quick meet and greet with my esthetician, I was ready to get started with my treatment. I received the red light with a few add ons which were amazing. A must visit... this is not your average facial... it is like a facial and face life all in one without the downtime. read more

AVOID THIS PLACE! DECEPTIVE AND A SCAM! I had a very disappointing experience at Ben's Beauty. They don't let you enjoy any facials, as they are CONSTANTLY trying to push their packages and products during every part of the service. What should have been a relaxing experience felt more like a continuous sales pitch. During my visit, I was pressured into signing up for a credit line in the middle of a facial making me extremely uncomfortable. The way it was explained was misleading. Their strategy to get away with it is that they essentially frontload all the costs onto their products and make the facial seem "free". They sell a face lifting device for over $1200 (different for different people) appears to be available online, including at Walmart, for around $60. They tried selling me on their LED mask too. To make matters worse, once you walk out of the door with the products, their no return policy is enforced, leaving you stuck with purchases and the credit line you may not have fully understood or intended to make. Synchrony bank seems to be involved in this scam as they don't help you either. Overall, I felt misled and uncomfortable throughout the experience. I would not recommend this place to anyone looking for a genuine facial or an honest skincare service. read more

What started out as a pleasant experience turned into a lie. Christina evaluated my skin and clearly offered to add some extra things to my facial, which were very minimal. I NEVER HEARD her saying it'll be extra $150. Once the session was over, I was charged not only a promo value of $59, but additional $150. Prior to me paying, she tried to sell very hard the services and expensive packages. I told her I'm not ready to commit. When I was ready to pay, another person gave me a totally unexpected amount. I wax pressed and had to choice ( needed to leave for work) to pay . It is truly appalling to see a business like this exists. There is a reason there are bad reviews on similar issues as mine. Please BE AWARE!!!! read more

I came across Ben's Beauty Spa today while I was online and decided to try it. Upon entering I was greeted by the staff who was kind and professional. Ben the owner gave me a consultation on my skin condition and I was surprised and horrified on how my skin looked through a deeper lens. I was here to try the facial and so glad I did. I walked in feeling tired with a dry face and deep lines and after my session my face felt like silk and youthful. I have been to other spas but the care and attention I was given was bar none the best ever. Ben has something wonderful about his vision for care and it shows. I am committed to continuing my facial care and hoping to help others do the same. Thank you, Ben ! read more

I had a third facial at Ben's Beauty Spa yesterday afternoon . Ashley handled this facial like she had been giving than for 20 years. A young girl, whose experience you can feel as she skillfully cleans and applies the products. How do I promote this place without sounding as if I'm doing a sales pitch? I truly felt I was in good hands. I felt so relaxed and pampered. The spa music , the relaxed and quiet atmosphere, and the professional skill of the young, qualified woman . I was so relaxed, it was a little bit like heaven. read more

HORRIBLE EXPERIENCE. Avoid this place at ALL COSTS. They're manipulative, lie about pricing and PRESSURE you into signing a contract with them. Met several people that have felt the same way. They get you with a promotion that seems like a good deal but once they get you they avoid phone calls, tell you they're close whenever you want to make appointment and when you ask for a copy of your contact they tell you they don't have access to it because their boss isn't at the office. It feels like a SCAM. read more

I had a great experience again and this time with Ana!! She is amazing and she did a great job! Very meticulous and very detailed. She did a great facial for me and Marly! What a great job she did! I am highly recommending her if you want and excellent facial experience!! Thanks so much, Ana!! read more

Ben's Beauty Spa - Ben's beauty - Day Spas Near Me - Pasadena, California

We had a nice Facial treatment today & we love it. I recommend it , servicess are fabulous & very good, warmth accomodation. Frank , Paloma, & Larissa, Randee helped us even met Ben the owner. Thank you to all. Love it! read more

Some other places are so much better. I say save your money and go elsewhere. They keep marketing for their face products and wants you to buy it. read more

Truely a waste of money! Spent $2,500 on these 2 pieces of face equipment used as instructed for over a yr now and honestly hardly any change to my face. read more

Warning: SCAM SCAM SCAM: Deceptive Sales Tactics at Ben's Beauty Spa -- Please Read Before You Go I responded to a Facebook ad from Ben's Beauty Spa offering a discounted one-time facial. The ad seemed legitimate, so I booked an appointment. The facial itself was fine, but what happened afterward was extremely misleading and concerning. When the treatment was over, I was offered a plan for ongoing facials. They presented three package options ranging from roughly $1,000 to over $4,000. I told them immediately that the plan over $4,000 was too expensive. The staff member (named Jackie) then said she could "do me a favor" and give me everything included in the $4,000 package for $2,000, insisting that she wanted to help me and give me a great deal. I agreed to the $2,000 package, believing I'd get all the same products and treatments from the higher plan at the discounted price. What was really concerning is that she tried to pressure me into applying for financing which I declined. I chose to pay with my own credit card instead. At checkout, I overheard the staff whispering and saw the screen listing the $4,700 plan. I immediately asked about it, and both Jackie and the cashier assured me that I was only paying $2,000 and that I would get "everything from the higher package" plus 15 facials under that plan. They said my receipt would be emailed -- but I never received it. Before I left, Jackie took me into another room, handed me a bag of products, and had me initial for each item. Once home, life got busy, and I didn't look through the bag right away. When I finally did (around September 29th), I found a paper receipt hidden at the bottom of the bag -- showing a charge for $4,776. No signature, no emailed receipt, nothing close to what was promised. What's terrible is they put a receipt in the bottom of the bag and NEVER mentioned this. Why would they not hand it to me? Why would they tell me they were going to email my receipt when they had printed it all along? I called repeatedly -- no answer. I went to the spa, and it was closed. What's worse is that this place can't be accessed from the street. You have to be buzzed in which is convenient for them given how they scam people. There were two other women outside who were also trying to reach someone, and shockingly, we all had nearly identical stories. Each of us had been misled into paying thousands more than we agreed to. I eventually spoke to Jackie again, and she suddenly "had no memory" of the $2,000 deal she offered me. She lied and said I had chosen the $4,700 plan. She passed me off to her supervisor, Catherine, who claimed the spa "doesn't do refunds, only exchanges." Which they NEVER mentioned during the sale. It is so so obvious that this business purposely tries to trick and scam people into these plans. Catherine also claimed there are cameras and recordings that could verify what happened, and she promised to review them and call me the next day. It's been days, and I've heard nothing back. After talking to other customers, it's clear that Ben's Beauty Spa is running a manipulative and unethical operation. They use high-pressure tactics, hide true prices, make verbal promises they don't honor, and then refuse to issue refunds once the truth comes out. The "discount" they advertise on Facebook is just a bait-and-switch tactic to upsell thousands of dollars in overpriced products and treatments. I'm sharing this because I don't want anyone else to go through the same experience. Please do not come to this place - and if you do, please read every single document before signing or initialing anything and don't trust their verbal promises. Also, do not buy any of their packages. I plan to report this business to consumer protection agencies and explore legal options, because no honest spa should treat customers this way. Bottom line: Avoid Ben's Beauty Spa. What starts as a "$49 facial" can easily turn into a $4,776 nightmare. read more

Ben's Beauty Spa - Day Spas Near Me - Pasadena, California

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Avoid Ben's Beauty Spa in Pasadena or Irvine at all costs. My wife went in for a basic facial, got strong-armed into a five thousand dollar package for two years of treatments. Guess what? Calls ignored, appointments missed, staff vanished like ghosts. Place is closed most of the time. She eventually even got appointment once but nobody showed up and owner "Ben" answer via ring cam and said even without apologizing that they are closed and she should make another appointment. Total scam--don't let them trap you! read more

I was blown away by the professionalism, my skin feels and looks great though I only had my first session2 weeks ago . I am so blessed to have found this place , I had a chance to chat with Ben briefly and he is very knowledgeable , brilliant and the coolest ...I got the commitment package & I love all the products & tool! highly recommendable .... read more

Ben's Beauty is the used car lot of facials, and Ben is its chief creepy salesman. Like others, I saw an enticing ad on social media, so I bit. Scheduling was easy, the people I spoke to were almost too friendly and obsequious, but even with multiple phone calls and texts they got the day wrong, which I caught and promptly corrected with them. Numerous text messages the day of, and even a phone call at 11:45 for a noon appointment as I'm pulling into the parking lot. I called to be buzzed in, no answer, had to text again; I walk inside their lobby at 11:50, announce myself and sit down. There's a very cute dog sitting with a young lady who's waiting for her mom. I ask if its ok to pet it, she shrugs and the women at the counter say sure, turns out its Ben's dog. When I do pet it, the dog, which is lounging on a couch and had been making eye contact, immediately stares straight down at the ground. This is a sign. Around 12:15, needing to use the restroom, I ask when my appointment will start, the one they literally texted and called 10 times about with emphasis on being there 10-15 minutes early. The text I had gotten that day said 5-10 minutes early, and there I was. There had been no contact after I said hello, except when I asked if they found the paperwork I had already done online, and they seemed to be having trouble finding my appointment. 'No, hey, we're running a a little late late but we'll get you in shortly.' A slightly surly young woman with dark circles under her eyes seemed annoyed at the question. I went to the bathroom down the hall, and when I returned, a tall man loudly said, you must be Hope, I've heard such good things about you with a big fake smile on his face. I countered with something like, from who, and made a jokey remark. He starts to lecture me about arriving at noon for a noon appointment, and how they can't take someone who arrives at noon, they need to be there ahead of time for the 'experience'. I point out I parked at 11:45 and was inside at 11:50 but he did not want to hear it, and asked the surly woman what time I arrived; of course she backed up her boss. Meanwhile, the woman whose daughter was waiting on the couch came in after finishing her facial, and they immediately launched on the upsell from whatever package she had to charge her an additional $2K more. She was a willing victim, but even she balked when they said, hey we can start doing facials on her daughter, who appeared to be about 10. They laughed it off, saying later when she's 16. The 'touch' was going on and on, and I was getting worried about my car getting scratched in the pay parking lot next door with the too small spaces. Ben lost it when I asked after another 10 minutes to inquire if I had enough time to check on my car, apologized to his mark and asked if I could step into another room where he repeated the falsehood that I wasn't on time. He basically said I could come back another time (no way after I paid for parking) or check my 'attitude' -- "You're up here," he said, holding his hand up by his eyes, "and I need you to be down here." Which is actually hilarious when a 6 foot tall man says that to a 5 foot tall woman. I brightly said, "Sure!" Then as soon as I was out in the hall to go check on the car I muttered eff you under my breath, which I hope was caught on the many cameras likely scattered around the place. As for the facial: Ben came in to the room to do a quick skin evaluaton, he's all smiles now, complimenting me on my eyes and telling me all the extras he will throw in. Daisy the aesthetician is nice and capable, but some of the products smell like cheap men's cologne. My skin looked and felt good afterward, but I woke up with a headache which I never do, and I wonder if it's from the electro stimulation device they used on me. Daisy left, Ben came in the room, brought over a mirror so I could see the results, and half heartedly tried to see me a $100 jar of exfoliant. He tried to drop the line about "if you're serious about your skin" to try to push their packages, but I told him I have already purchased a package somewhere else. As if I would ever buy something from someone who low key threatened me! I feel so badly for the women who fell prey to this businesses predatory sales practices, I feel badly for the women who work there, and I even feel bad for his dog to have to live with him. If you like your facials with really obvious sales techniques that attempt to prey on women's insecurities, lots of industrial street sounds from outside, and smelly overpriced product -- seriously, check out CBGardn, which lists a .5 ounce serum for $1500, a scam all unto itself -- then go to Ben's. If not, check out Navi Skincare or literally any other place than them. Please read the reviews on Trust Pilot and Better Business Bureau for these products, and please report this business if you have been scammed. read more

Ben's Beauty Spa - Only $1000 an ounce! - Day Spas Near Me - Pasadena, California

I was ripped off. ! I swiped my card twice cause the first time "it didn't go through." Well it did and I was double charged and they refused to reimburse me ! read more

I went all the way to Pasadena for a facial. They got me there with a promotion they were having. While I was there they were trying to get me to subscribe, the whole time they are trying to sell me their products that they said cost between $700 to thousands of dollars. Finally I get my facial done but the girl didn't do a good job at all. One of the machines they were trying to sell me was supposed to help with my under eye bags. Now it seems worse than before, I'm so upset I just want to cry. I feel like I got ripped off. Please do not waste your time or your money. read more

Horrible experience with myself & daughter front girls whispering & gave us attitude. Not returning ever again.

i love coming here for self love..my experience is amazing the staff are very professional and take the time to care for my personal needs and issues. i can call them and reschedule my appointments. there always busy but always have the time to address your needs. very professional. see ya next session of self love. read more

Ben's Beauty Spa - Day Spas Near Me - Pasadena, California

This place is amazing, I would definitely recommend it. Everyone was so friendly, Ben sat with me and made sure he addressed all my concerns and Samatha did amazing on my facial. read more

I am totally in Love with the treatment that I have gotten. And will be telling all of friends. And I recommend the eye serum it's the best!!! read more

Great service and very knowledgeable, clean and very spacious! I am getting my facial at Ben's beauty on a monthly basis , I am also getting the body panel . read more

Update; I went to my appointment to address all my concerns, otherwise you cannot enter the building they will not buzz you in if you don't have an appointment, mind you customer support never responded to my email. Randee, one of the estheticians greed me very apologetic assisted me the way people should be treated so I agreed to continue. The facials offered are good and pleasant, but once the promotion is over I'm sure I won't be able to use their products, they are super expensive. Fancy containers, but very little product and very pricy. read more

Great experience I absolutely recommend Ben's Beauty. I got the package for myself and my mother. We are both very happy with our experience and the packages we highly recommend the staff is so helpful and knowledgeable. read more

Very courteous and professional staff. Would highly recommend. My face feels and looks amazing.