Picked a guitar off the hook and the tag hung on the hook and the hook feel to the floor . I held…read moreonto the guitar the sales person ran over and ask me if I just bought the guitar I explained what happen she took the guitar from me and was inspecting it as if I was not telling the truth , I put the hook back on the wall she then took the hook I told her the guitar did not drop to the floor , I actually had planned on buying the guitar that's why I went over to get it off the hook. But after the rude paranoid responses I received I decided to buy it elsewhere. A really weird energy and passive aggressive vibe during the visit. I'll not not shop here again . Zero stars

I took my guitar in for a setup and got it back home with a bunch of paint chips and dings that…read moreweren't there before. They haven't returned calls, emails, or messages. It's a bummer to write this since I've been going to Woody's for over ten years.

Great music store, good business!…read more Friendly, experienced, great selection even after a major downsize. I notice each time I go another loyal/longstanding customer present each time im in the shop. Owner knows his stuff. Father in law bought many instruments here while he was alive. I have purchased a banjo and am taking lessons. I dropped of a Deering Goodtime Special with a Yamaha for maintenance and repair and they were ready in perfect condition in less than a week! I had to double check the price because the cost was so low. 5 stars

Horrible Horrible place i encourage those that see my post to please shop else where for your…read moremusical needs. Go to Woody's or Grobuskys or SAMS in Charlotte. The customer service is horrible and the owners are nasty and disgusting. I will never shop at this store again to save my life. Thanks,

Excellent service movers showed up on time. Completed job…read moreearly. Great to work with and very accommodating

Absolutely the best move I have EVER had from beginning to end…read more The communication was excellent. Pricing was very reasonable. My movers were FANTASTIC, and made moving day an actual pleasure! Keep up the good work! I HIGHLY recommend Smooth Move!

I received my order as described, on time, for an excellent price. Highly recommended.read more

My child became a much better violinist under the instruction of Miss Amanda. She patiently…read moreanswered his questions. The recital was well done. I appreciated that she said she didn't have time to work with students who didn't practice. To improve your musical skills, you need to practice your instrument. A challenge of Music & Arts is rescheduling lessons.

I recently rented a pair of 1500w speakers from this GC at Pineville…read more I knocked 2 stars off due to my experience this time. I am a repeat customer (have rented speakers last year and bought a guitar from here). The store is well stocked and there are many musical instruments on the floor that customers can interact with the get a feel for them before deciding to purchase. The issue was with customer service. For most part it was good. I interacted with 4 different customer support people and all were perfectly fine except for one which is why I knocked 2 stars off. Here is what happened during this visit-- I rented the speakers for a function which was to take please in a huge indoor space which is the Indian Land Recreation center. The space is larger than this GC with ceiling hight nearly double that of GC. Both speakers looked a little dinged when I rented them. So I purchased insurance. We tested them in the store itself. Both were functional at normal talking volume. But once we setup the speakers in the huge indoor space and raised the volume to a reasonable level one of the two speakers performed very poorly and started producing thumping noise. So we reduced its gain to a lower decibel level. It was around just 60% of the other speaker. Still I could tell that the sound lacked crispness. So after the function when I returned the speakers to GC. I informed them that one specific speaker performed very poorly & that they should use the insurance I have purchased to replace it. So that they don't put it back into circulation again and some other people who rent it would have a bad experience. Then I requested for a partial refund of the rental value of one speaker. Instead of telling me what is the specific verbiage of the store policy the manager Mr. Dean was giving me a very purely subjective explanation of how in middle of my function I should have called the GC to tell them how the speaker was not performing well! So I asked if the store policy specifically says that if I called earlier like he said he would give a discount of any amount? To which he came up with more off tangent explanation about why insurance is important. So I explained to him that I did buy the insurance but the issue was with the rent I paid for a proper functioning speaker which I did not get (only one speaker functioned well). Again his implication was that we just used perfect speakers but now after the fact want to trick them into giving a refund. I challenged him to test the speakers then and there and raise the volume to the same level in both speakers and then he could tell how one of the speakers failed. He had no answer except that all speakers perform to less than their rated wattage and that's the natural order of things. I am no Audiophile but even I know that fact (since I was not born just yesterday). But there is an expectation of reasonable performance from any equipment that we rent. But that was not there in this case. So in the end they basically said that when you rent Speakers from them it can be a hit or miss and we have to be prepared for that risk. During our function many singers complained about the poor output and lacking the impact they expected. It was disappointing to the singers and the audience. So I have decided to purchase new set of speakers for the next year but definitely not from this GC because then I will be rewarding them for not standing behind their product quality and not showing a willingness to provide a fair customer support!

Hello ..lo...lo....anybody here here here ...????!!!!!…read more EMPTY! Only one person working at the store that I could see ....no-one available to unlock the acoustic guitars I was wanting to try out (the better ones are locked to their holders ....understandable, but then someone should be available to unlock them for customers!) And even if I had gotten to try the Martin model I wanted ( an upgrade from my current model), the strings were so tarnished from age that I couldn't have trusted the sound. Clearly no one was periodically changing and updating the strings. :-( Overall a very disappointing experience.