I took my guitar in for a setup and got it back home with a bunch of paint chips and dings that…read moreweren't there before. They haven't returned calls, emails, or messages. It's a bummer to write this since I've been going to Woody's for over ten years.

Picked a guitar off the hook and the tag hung on the hook and the hook feel to the floor . I held…read moreonto the guitar the sales person ran over and ask me if I just bought the guitar I explained what happen she took the guitar from me and was inspecting it as if I was not telling the truth , I put the hook back on the wall she then took the hook I told her the guitar did not drop to the floor , I actually had planned on buying the guitar that's why I went over to get it off the hook. But after the rude paranoid responses I received I decided to buy it elsewhere. A really weird energy and passive aggressive vibe during the visit. I'll not not shop here again . Zero stars

Great music store, good business!…read more Friendly, experienced, great selection even after a major downsize. I notice each time I go another loyal/longstanding customer present each time im in the shop. Owner knows his stuff. Father in law bought many instruments here while he was alive. I have purchased a banjo and am taking lessons. I dropped of a Deering Goodtime Special with a Yamaha for maintenance and repair and they were ready in perfect condition in less than a week! I had to double check the price because the cost was so low. 5 stars

Horrible Horrible place i encourage those that see my post to please shop else where for your…read moremusical needs. Go to Woody's or Grobuskys or SAMS in Charlotte. The customer service is horrible and the owners are nasty and disgusting. I will never shop at this store again to save my life. Thanks,

Excellent service movers showed up on time. Completed job…read moreearly. Great to work with and very accommodating

Absolutely the best move I have EVER had from beginning to end…read more The communication was excellent. Pricing was very reasonable. My movers were FANTASTIC, and made moving day an actual pleasure! Keep up the good work! I HIGHLY recommend Smooth Move!

My child became a much better violinist under the instruction of Miss Amanda. She patiently…read moreanswered his questions. The recital was well done. I appreciated that she said she didn't have time to work with students who didn't practice. To improve your musical skills, you need to practice your instrument. A challenge of Music & Arts is rescheduling lessons.

I received my order as described, on time, for an excellent price. Highly recommended.read more

Horrible experience. I came in on Sunday, 8/30 to rent a speaker and mic for a not-for-profit event…read moreplanned for that evening. The speaker worked for approximately 4 minutes before emitting a loud tapping sound. Repeated attempts to fix, but no luck. We paused the event while locating/ setting up a new speaker. It was late and Guitar Center was already closed. I bring back the speaker on Monday, yesterday, explain what had happened, and ask about a refund. The associate seems annoyed and says the "acting store manager" will need to talk to me, who is standing behind him. Eventually the "acting store manager" half turns to me and says "my store manager will have to make that call" and says "You should have called when something went wrong." I explained that this happened after Guitar Center was closed. He repeats himself and tells me the "store manager will be in tomorrow" and that I'll have to call in then. Nobody says "sorry for the inconvenience" or anything like that. Guitar Center opens at 11, so I called today, 9/1, at 11:30 to speak with Store Manager Michael Rismiller. I was told he had left for the day. I then ask if there's anyone I can speak with about a refund on my rental equipment. I'm put on hold for 10 minutes, after which the phone redials the number and I speak to a Jason S. I am then put on hold again, and after another 5-7 minutes of waiting, Jason gets back on to say his "system is down" and he'll try to call me back in 30 minutes, "hopefully." As of this writing, still no call. Obvious runaround, tons of apathy, rude demeanors, the works. AVOID AT ALL COSTS!!! UPDATE 1: Jason S reached back out, denied the speaker was malfunctioning, and said "the best we can do would be like a 50% refund." Jason S said they played music through the speaker to test it. I explained that we were using a mic. Jason S cut me off and said "actually music is the more reliable test." Fortunately, I have video evidence of the speaker malfunctioning. Jason S requested that I send that to him at his email address, which I will be doing. I will also send to Michael Rismiller and the District Manager Dutch Wermuth. UPDATE 2: I emailed the store associate Jason S the video evidence that he required in order to process a refund on my faulty equipment rental. I've not heard back. I called the store to follow up but the phone rang repeatedly without anyone picking up. UPDATE 3: I called again and Jason agreed to the full refund. Updating to two stars. I also heard back from Dutch Wermuth today.

These representatives seems to be thieves in my opinion--take money fast, but don't correct…read moreproblems fast . . . a bit racist.