Very disappointing service. The scandal with Sandra is well publicized and in the news. I tend to not blame the company for her actions and give them a pass.... What I cannot forgive is how they've handled themselves after Sandra's departure. I am military and came down on orders to deploy. I gave notice to vacate 60 days ahead of moving. They did not attempt to list the house prior, did not conduct an open house, did nothing to be good stewards of the property owners trust in them. There was no reason why that house should have been vacant for more than a week after I moved out, yet it sat empty for a month, likely due to their lack of preplanning and junior varsity level classified ads.
When I scheduled the final walk through, they forgot to show up! I had to call to remind them, and he showed up 5 hours later. His walk through was rushed and he did not properly represent the owners right to thoroughly identify issues. As a renter I certainly do not mind, but I recognize the unfairness to the owners.
He promised me that my security deposit would be returned in 4 to 6 weeks. 8 weeks later, no refund, I called. The receptionist said my deposit receipt had been lost, and asked if I could send my copy. I was in the middle of a deployment and had to dig through boxes to find my copy. Once found, I emailed it... No response. I emailed again, No response. Finally I make an expensive overseas call to find out what the issue was. She informs be the case is in the District Attorney's hands and they're no longer responsible for refunds of deposits.
I understand that Sandra royally messed things up. I understand they're in a tough place. ...But why am I just learning this? The polite and professional practice is to respond to emails. The sad truth is that they're still amateurs. They're still poor managers and unprofessionals, even without Sandra. Avoid them at all costs, you'll be saving yourself money and heartache. read more
