I had Marsha as a property manager for about 1 year and I was paying out of pocket every month to cover the mortgage because she would do such a bad job. She overpaid for every maitnance call, would not do the math right on the monthly statements over charging me for everything including paying , she often made costly mistakes, she spent money with out authorization, it got so bad I HAD to FIRE her because my business went under water down hill. DO NOT HIRE HER. She is now making me take her to court to get money back that she should not have taken in the first place. a massive stress case. She has stollen from me and i will see her in court. read more

I sold my home with TLC's realtor Patrick Gibbons. If I had it to do over again I most definitely would have chosen a different realtor and real estate company. For the amount of money he received from the sale, the service was NOT good. On May 2nd Patrick and his mother Marsha Gibbons (half owner of the company) came to my home to discuss the processes of selling the home. I agreed to sign the contract to have Patrick list it on the market, although it was Marsha who actually did all of the talking and took all of the photos of my home. It was listed the following day and due to the housing market, as well as the beauty and location of my home it immediately had three interested parties, all made offers. By May 5th I accepted an offer. I thought yay. Good job. However, what I didn't expect was the lack of communication from them in the future. Getting information on the processes of what is next was a different story. I went long periods of time with hearing absolutely nothing and so I was at a point of 'do I prepare to move, or not'? Finally on May 24th I was told an appraiser was coming the following Thursday. She did come on June 3rd and again I was left waiting in limbo. In the mean time, with no communication or information relayed to me I continued to prepare to move even though I didn't even know if I needed to rush or not. This involved finding an apartment for my deaf, adult son and get him moved in to it, getting my stuff packed and into storage, dealing with the grief of leaving my beloved home. My husband had passed away in October of 2019 and so the entire process was very emotional. This had been our home for 28 years so maybe some support or information from my realtor would have been a good thing. Finally in mid June I called Patrick again to see what was going on since I had heard nothing from him. He told me that the buyer had been approved for the loan and that the closing date would be on July 6th. It was difficult, there was a lot of emotional and mental grief, as well as the fact that I busted my ass doing so, but I was ready. By July 5th my son was in his own apartment. All of my possessions were in a storage unit, as I planned on traveling for a while. I had changed my address, canceled my internet, canceled my homeowners insurance; effective July 6th. From mid-June to July 5th I had heard nothing from Patrick. On July 5th I texted him to see what was happening on the 6th. I had no idea what I was supposed to do. He responded with "I tried calling Farleys office (the lawyer they recommended, since I didn't know any) on Friday to get an update they should be reaching out to you" I thanked him and asked that he keep me updated if he heard anything. The following day he texted me that the lawyer should be calling me to set up a time to get documents signed. Good to hear. Except it wasn't after all. On July 7th the lawyer called me and then I went to the lawyers office and what I was signing apparently wasn't closing after all. I thought okay sign papers, receive my payment for my home and be on my way. NOPE. The lawyer asked me who told me that the closing was on the 5th. I stated that Patrick did. That wasn't true. I texted Patrick. I was quite irate and I told him I wasn't too impressed with him, TLC nor their recommended lawyer. Shortly afterwards I received a phone call from his mother Marsha Gibbons. She made all kinds of excuses, and told me that once the papers go to the lawyers office that the realtor is out of it. It is between me and the lawyer. REALLY? HOW MUCH MONEY DID YOU MAKE FROM THE SALE OF MY HOME? So again no contacts from anyone. I tried calling the lawyers, he did not return my phone call. Finally I received a text from Patrick on July 19th stating that he had "received word from the buyers agent and we should be getting a call to schedule closing anytime". I received a message from Patrick again on the 21st to say that the buyer wanted a final walk through on Friday the 23rd of July. Since I had the house locked up, I met her and her realtor there and learned from them that she was signing her closing papers at 2:00 on Monday, July 26th. Well Hallelujah! I was living out of my car and staying wherever I was able since July 5th. I was ready for this to be done with! Her agent (also a TLC agent) told me that the process was that she would sign and then the money would be wired to my lawyer for pick-up. Well that didn't happen. I called the lawyers office at 11:00 am and he was out to lunch. I left a message for him to call me. He didn't. I called back around 3:30 in the afternoon and he told me that I wouldn't be getting my payment that day. Their office doesn't do wire transfers. I was told that they sent an envelope for her lawyer to send to them. Not even next day delivery. He didn't know when I would receive my money. All said and done, I did receive payment 4 DAYS after the house legally belonged to her. I WOULDN'T RECOMMEND USING THEM. read more

My parents and I worked with TLC's realtor, Diana Thayer, on the sale of the home that had been in the family for more than 70 years. From start to closing, the experience was great. Ms. Thayer was accessible and responsive to questions (many) and concerns (few), showed understanding for the situation and was exceptional in ensuring a good process. I especially appreciated the ability to complete so much of the needed paperwork electronically as my parents had moved out of state and I live several hours away from the house. We truly appreciate her service and would certainly use this agent and agency again if the circumstance arose. read more

4/06/2017 signed paperwork and sent it back to Marsha Gibbons to get the process started on getting my property in NY going. It is not a "contract;" however, it is a written agreement that Marsha Gibbons can work on my behalf. Because I don't live in NY we realized there was extensive plumbing damage done (the pipes burst in the winter). She coordinated plumbers but never got me a quote. I had to contact Lori (the owner) to get Marsha, to help me get quotes. I still have not been given 1 single written quote. Even my dad tried to get the quote. I've gotten alot of "the damage is really bad," "maybe about 10k".... when you are out of state, this is not what you want to hear... I need a written estimate... something other then... its bad... March 19 2018 I requested from lori a different property manager, one that wanted to work. As I was still trying to get the quote from John Orton or some plumbing contractor. I finally had my father contact John Orton as I was not getting anywhere, John wouldn't get the written contract information to my dad either. All I hear is "it's really bad damage". 12/30/2019: This company has had my property for almost 2 years and not done anything. I needed extensive repairs done so I asked for help getting quotes, because I am in Wisconsin. I still, 2 years later have not gotten ONE quote from plumber the property manager (Marsha) suggested (John Orton); additionally, I finally called the owner because I couldn't get my manager to do anything and I wanted a new property manager, which I also never got. My advice to anyone who is using this company, do not pay any of their contractors or anyone they refer you to, UNTIL THE JOB IS DONE. I say this because I sent 3800 dollars (June 2018) to one of the plumbers the owner suggested (I got the quote myself and the plumber got in by using my lock box that I had put on again, I am doing everything myself from afar, which I believe defeats the purpose of trying to hire a property manager at all), he got half way thru the work and now I can't get ahold of him! I have tried for 2 years to be nice, and really, really, patient. Honestly, if you are going to go thru this company you might as well manage your property from afar, which as you can see is very dangerous and frustrating for obvious reasons and that's why I contacted a property management company because I thought they would help! It sucks because I want to get the work done, but I can't get anyone to help me and when I do finally "get someone to help" they take my money, and being 16 hours away, what can I do???!!! *Sigh* I hope this helps anyone who is looking for a property management company on my experience with this one. 1/4/2019: today the Owner Lori told me: "we never had a contract with you until the property is habitable".... (Remember I stated earlier I am out of state and the pipes burst and I was trying to get it fixed).... 1) so what was the "paperwork" I signed with Marsha 4/6/2017 (its a New York State Disclosure form, a Property Management Agreement, a disclosure of lead based paint, a land lord information sheet, a sprinkler disclosure SINCE WE WANT TO ARGUE ABOUT SEMANTICS) and 2) the purpose of contacting a property management company is to get help with getting your property "habitable".... If you need help with the manager getting your property "habitable," which is what I was trying to do in contacting them, so that I could get "habitable" and then get it rented. I guess if your home needs work and you are 16 hours away, they do not help with this getting the contractors ready or getting you quotes... So if I get a, "we never had a contract with you" retort under this review from the management (like a few other bad reviews I see) you know why. read more