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Ricky Gates - eXp Realty

5.0 (1 review)
Open • 9:00 am - 8:00 pm

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3 years ago

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Bennett Realty Group - I guess you guys needed proof that my review IS VALID!  I updated my review too.  Thanks!

Bennett Realty Group

(5 reviews)

Shame, shame, shame. This owner rented a unit to a very young couple with a baby while the husband…read morewas serving our country. Upon move in it was filthy, filthy, disgusting. Dead bugs everywhere, dog shit on the floor and smelled like cat piss. The blinds looked like someone spit syrup all over them. The bathroom leaked. I could go on. The poor mother had rented from another state so being young she felt she didn't have much choice but to take it. Upon move out they had the nerve to charge $513 to clean the carpet upstairs. Yeah, the carpet they left dog shit on that smelled like cat piss. The square footage shouldn't have cost more than $165 at most. Truthfully they should have put new carpet down but hey what do you expect from a slumlord. Do not rent from this terrible person.

I am completely flabbergasted by the negative reviews left for this company as this is my second…read moretime dealing with them and honestly, I never want to deal with any other company but them. I first rented from them in 2015 and lived in that house until 2017 when the owners decided they wanted to sell. They were a military couple who now lived out of state and had no desire to come back. I loved this company so much, I took another rental that was being managed by them. Cliff and Nikole are not only accommodating, they do anything they can to take care of any need you may have. From the smallest things like paperwork to big things like emergency repairs. They are fast and efficient and they care about their clients. I don't have to go into the office much but when I do, it's always a nice experience. They both are so friendly and so welcoming and the atmosphere is amazing. It's the kind of place that you walk out of smiling. I have never had a problem reaching them whether it was early morning or late at night. They go above and beyond for their clients. I strongly recommend this company for all of your rental/property management needs. You will not be disappointed!

Havens Group - Rob Havens, President

Havens Group

(11 reviews)

Negative reviews are fairly accurate. Owner/landlord has this smug, better-than-you attitude. Left…read moremy apartment spotless and he tried to withhold $145 of my security deposit. Said $125 was for painting when the apartment had not been painted for 2 tenants. It was normal wear and tear, not damage. This is not something that should be charged for; it's customary to have to paint between tenants. Had to threaten with legal action to get rest of security deposit back.

I have lived here for a little over 3 years and have been very happy here. It's a great, and…read morecomfortable place to live. Don't judge the apartments by the look of the building's exterior which is warehouse/factory like, the interior apartments are very nicely renovated and make my guests gasp as soon as they step foot into my apartment. Maintenance issues are resolved in a timely manner and the maintenance staff here is pretty darn good. Hats off to Sam who did an awesome job on fixing my apartment's heating system this past October. Thank you Sam, I would have frozen to death and died without you. The area is a bit noisy, but that's usually the case for any location that's walking distance to the best restaurants and nightlife the town has to offer. Directly across the street from the apartment building is a great Coffee and Bakery shop called Starch Cafe which has definitely brought a much needed hip vibe to Watertown without the Starbucks prices. Besides, the primary parking lot, we also have two other options for parking, which come in handy. Rob, the owner is always polite, courteous and attentive to our needs. Rent is affordable and the property, like Rob's dog Alex, well maintained and cared for.

The Jason Smith Team

The Jason Smith Team

(2 reviews)

Short version: Jason Smith and his team are lazy and horrible at communication. I would never trust…read moreanyone in this office to help with the buying or selling a house. If I could give Jason Smith and his team no stars I would. Jason puts up a good front but will do nothing to help in selling your home. He walked into our home and informed us how beautiful it was and how it would sell really quickly. We ended up selling the house For Sale By Owner with our own sign out front and listing on Zillow as an FSBO. Jason will tell you exactly what you want to hear and makes lots of promises about what he is going to do to help sell your home but never follows through. There were many times that his colleague Lisa would come to the house to do an open house. When we would meet with her after the open house she wouldn't have much feed back for us and would just say it went well and she expected that we would see offers from the efforts. We would often times after showing ask for feedback about the house and Jason nor his team would have any kind of valuable constructive criticism. It would usually be something like "Yeah, they loved the house." "Ceilings were a little low upstairs but otherwise they loved it." There were also numerous times that we would attempt to make contact with Jason and it would take hours or days to get a response from him. Jason's communications skills are lacking. He is 100% a salesman of himself and his company but not of your house. After we discontinued our contract with Jason his office still had paperwork for our house that we needed in order to complete the sale of our house. We attempted to make contact with him for approximately 5 weeks. When we showed up at office to get the paperwork they initially stated that they did not take any paperwork from us. After further pushing stating that they did have the paperwork and it had been dropped at an attorney they called the office and surprise the paperwork was there.

We listed our home with Jason after not being satisfied with another agent. He was amazing from the…read moreget go! He came in to our home and told us what he needed to be done to market our home. He had some great tradesman that worked with him to take care of all of the little things that were preventing our home from selling before! We knew we were in good hands with him! He had our house under contract and closed in about 6 weeks! I would recommend Jason to anyone looking to sell their home! He goes above and beyond for his clients! I can't say enough good things about him and his team!

Ricky Gates - eXp Realty - realestateagents - Updated May 2026

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