Ordered replacement insulated glass units for a 4 Seasons sunroom from owner Linda Petrie. What I received was nothing close to what I had specified. She refused to accept responsibility for her mistake or lack of attention to order details. Ive been waiting months for a resolution to this terrible business experience. Im a small business owner that cannot absorb this expense, especially her ridiculous markup on the glass. Save yourself some time and frustration avoid business within Northern Glass. read more

Hats off to the folks at Northern Glass. We had a showroom window fracture and in serious need of replacement. I made one phone call to them and received prompt and professional service. They came out the same day and ordered the new glass. Later that day, a crew came and applied an adhesive to the glass to make sure the glass did not fall apart. This morning they came and replaced the glass and we are back to normal. I made one phone call and they handled the rest. I never had to follow up. Great service!! Many thanks!! read more

If I could give this company zero stars I would. I will never ever ever recommend using this company to replace your RV windshield. My insurance company sent me to this company to have my RV windshield replaced due to a crack in the windshield because this company claimed they can replace RV windshields. The secretary that answers the phone and schedules can NOT answer any specific questions nor was she willing to find the answer for me yet when I show up for my appointment suddenly she gets extremely rude and acts as thou she is the expert at anything regarding replacing glass in RV's even more than the employees who were hired to replace glass. They do NOT physically own a facility that can accommodate any vehicle larger than a mid size pickup. Their bays are way too skinny yet they want and believe that customers can fit an RV into their bay in order to replace their windshield. They asked me to drive it into their bay because apparently they are unable to do the work outside. My RV barely fit the width of the bay and with their ground guidance ended up hitting their bay door walls, got stuck and ended up breaking off the slide out canopy off the Rv. Then they refused to replace the windshield because they felt the Rv had too much of a lean and sent me to a freight liner company to get the leveling fixed. After spending about a thousand to get it leveled I returned and was refused again because it was 1/2" off on being level. Well atleast the secretary with her rude attitude told me and the manager/owner it can't be done and they won't do it. Come to find out they couldn't do another RV because it wasn't level, they still tried to replace their windshield and spent days trying to get it but couldn't. I was told several people were refused by northern glass and I was told they don't have any experienced employees to do the work properly because they quit. I called my insurance and they moved me to J&T Glass in Syracuse who did a fabulous job and have not had any issues with them replacing the glass or problems since they replaced the windshield. Maybe they are ok at replacing the glass in your house but I will NEVER recommend their business to anyone and I don't feel their "support the military" is true nor will I ever take the chance at them touching any glass in my house either. read more

I called Northern Glass after calling 4 other glass installers for my custom shower and after a couple weeks of talking with them, I felt uneasy and no one seemed to care whether they had the job or not. I am (equally) in between Syracuse, Utica and Watertown. As soon as I called Christine at Northern Glass, she thoroughly explained the entire process, what she needed from me, and got me a preliminary quote within a few hours. Because she was so thorough, I was able to pick the shower glass handle I wanted to match my existing cabinet hardware and finish and have everything picked out, measured, ordered, and installed within 2 weeks. I also wanted gray tinted glass and all other installers were twice as much! She was very explanatory about the install, concerns, and options so that I was not in the dark and could make informed choices as a consumer. I am extremely happy with the service, professionalism of ALL the staff (measurer, installers too) and highly recommend!! I own a business, and Northern Glass is the ONLY glass company I will endorse after pulling teeth to get an estimate and set things up with the others. They dont hold a candle. See my photos - LOVE LOVE LOVE!! I posted photos on google reviews for this company! read more

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