DO NOT GET YOUR EYEGLASSES MADE HERE!!!!
First of all I have…read moremy own optometrist, but because of a change in my insurance (Medicare) and this optometrist is close to home, accepted my insurance, and my out of pocket was minimal.
All I wanted was to use my own frames, and get new eyeglass lenses.
What I thought was a simple procedure, ended up to be a NIGHTMARE !!!! Mind you, I dropped off my eyeglasses on October 29th at 1:45pm and after numerous excuses... such as your prescription is difficult, or it will be ready next week, they still need more time, the lenses didn't pass inspection, and long waiting times on the phone to check the status of my glasses, I was at my wits end!!!!
Whatever lab they use to make their patients eyeglasses, I would definitely recommend that your office select a different lab if you things cannot be completed in a timely manner.
If you're looking to get glasses made, I WOULD NEVER RECOMMEND YOU GET THEM MADE HERE!!!
It is December 18th, 9 am, and I called the office to check on the status of my eyeglasses and they were actually ready! I was surprised they I didn't call, being that my glasses were long overdue! I went to pick it up, and was given my glasses and a receipt. Isn't it usually protocol that someone would have you try on your glasses and make sure it fit properly, and adjust it if necessary? NOTHING!!
Disappointing and absolutely HORRIBLE!!!!
*Granted there were some office staff that were helpful and sensed my frustration, and I knew it was out of their control.
Dr. Nakagawa, it seems like your reviews indicate that you're a nice guy, and I'm sure you must be, but please do better with getting your eyeglass labs to be more accurate and timely. I was really hoping to give them my business, but after all this, I left truly disappointed!