Dear Dr. Davis, One Star is to many!!!!
I am once again writing to you about glasses I bought from your office on October 22, 2015. The glasses never seemed right and I continued wearing my old glasses, also from your office. The glasses that I have been most comfortable wearing are from 2013, if I am correct, I may be wrong, I'm just not sure what year the lens were changed.
The first prescription progressive glasses I purchased from your office were Valentino's; I wore them for a few years. The second frames I purchased from your office were Gucci; those are the glasses I am currently wearing. I believe I had the lens changed once from the original prescription. The next time I had a new prescription from you I had the lens changed on the Valentino's. They never felt right and I went back to the Gucci. Which I am currently still wearing.
I am sure that all these prescriptions and purchases should be in your records that you have in my file. My point is that when the lens were changed in the Valentino's even though they felt wrong I never tried to return them.
I just saw a new eye Doctor on March 1, 2017, enclosed are the numbers for the Gucci glasses I'm still currently wearing, a pair of sunglasses, your prescription but filled at a different store. They are Oakley and I love them! The third set of numbers is for the Banana Republic pair that I purchased from your office on October 22, 2015 for $ 612.57. As you can see from the numbers there was no stigmatism added to that pair of glasses. Perhaps that is why they did not feel right to me.
When I explained to the Doctor and his staff what had happened they said that their office has a 60 day return policy. Maybe you should think of starting that policy as well. I feel that I should not have to pay for those glasses. I was your patient for many years and my mom was for your patient for 30 years. Is this how you treat your patients? I realize you lost Julie who was an excellent employee and did her job well, however the temporary people you had filling her job, may not have been qualified to do so.
I'm am presenting this to you again and hoping you will make things right and return to me the cost of the lens at least. I am having new lens put into the frame. Once I pick up the glasses I will be happy to return the lens to your office. I never was able to wear the glasses with the lens your office put in them. I tried returning them to your office and was given grief by your office manager. My family had moved from Aiea back to Hawaii Kai, and my mom had been in the hospital then rehab for several months. Going back and forth to your office was time consuming and stressful. Your office manager asked about my mom and when I told her she was in the hospital, she followed me out of your office saying we all had problems and that she herself had cancer. Well I had cancer also; I do not think it was professional of her to use that as an excuse or whatever she was trying to do. I was your patient and customer. You should have taken care of me. Instead you blew me off. I now have proof that the prescription was off. Please make this right. Now that I have actual proof I feel I should be reimbursed for the cost of the lens at the very least. If you do not, then I will be posting this complaint up on social media, and possibly filing a small claims suit.
Dr. Davis never responded to this letter. I finally called him, he offered $200.00. I think he should pay for the cost of the new lens which is $314.14. It was either his prescription or the girl who wrote the order for the glasses that messed up. He wasn't even concerned that they weren't right. Instead he kept saying the eyes change. I have done some research and the astigmatism doesn't change. He put it in my old prescription glasses, but not the ones I tried to return. He was so arrogant and uncaring. Again one star is too many for this Dr. read more
