1. Benjamin Franklin Plumbing

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Upper Lake, CA

Benjamin Franklin Plumbing

5.0 (1 review)
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Services - Benjamin Franklin Plumbing

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

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6 years ago

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Right On Time Heating and Cooling

Right On Time Heating and Cooling

(2 reviews)

Justin was amazing showed up on time stayed for a couple hours trying to help me fix what another…read morecompany couldn't and when he couldn't find a solution he refused to charge me a dime. Then he went above and beyond to help me get a brand new unit at no cost! I will only ever go through Justin at right on time heating and cooling because they're the only company who cares about the people and not just the money.

Extremely over-priced and dishonest practices. They charged me $600 just for the part for a line…read morefilter.... The part only costs $25 online! On-top of that, the installation was unnecessary for my system. After the repair work they did on my system it only last for about 6 months before completely failing. I asked Justin about a mini-split installation and he tried to steer me away from that option. It seems like the only reason he would do that is because they are so cost-efficient and do not require the same level of maintenance as a typical central unit, thereby reducing the reliance on "Right on Time Heating and Cooling". He quoted me $12,000 to replace a 15-seer central condenser unit!!! By comparison, I purchased and installed my own 4-zone high efficiency mini-split system (the refrigerant lines are pre-loaded, easy to install) for $5k... the heating and cooling are much better and the system is much more efficient and uses less electricity. I can easily maintain the system myself yearly and it is expected to last 20+ years as opposed to the 10-15 year lifespan of a typical central condenser unit. I have came to the conclusion that "Right on Time Heating and Cooling" is a dishonest business that price-gouges their customers by charging 10x for parts, extremely high-labor costs, and installing parts and systems that are inefficient, expensive and require constant maintenance by "Right on Time Heating and cooling" I would highly recommend doing your homework and installing a single, dual or quad zone mini-split system yourself. You will save thousands of dollars in parts and installation costs, avoid price-gouging by Justin and his company, and avoid costly/constant maintenance. The worst part about the whole experience is that Justin acted like he was a Christian and doing the right thing. Very dishonest and disturbing in my opinion. I hope that he does out of business because of how he and his company take advantage of people.

Benjamin Franklin Plumbing - plumbing - Updated October 2026

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