Seriously outstanding service from Alex and team…read more... In Out Followed great process Respectful BAM !!! Thank you

recently brought my truck in for an oil change, and during the service the technician broke the…read morehandle off my engine oil dipstick. I was told by the technicians that this has happened before at this location, which was concerning to hear. Even more concerning, I was informed that they currently do not have a manager because the previous manager left for another location. When I asked what could be done about the broken dipstick, I was told to "maybe just super glue it back on." A broken dipstick is not a proper repair, and it leaves me unable to easily check my oil level without additional work and expense. While I understand that accidents happen, what matters is how a business handles them. In this case, there was no real solution offered, no accountability taken, and I was still charged full price for the service despite leaving with a damaged vehicle component. Since this happened, my truck is now in the shop and I am currently without a vehicle. I am having to spend upwards of $60 just to get to work, all out of my own pocket, while also trying to pay to fix damage that was caused during their service. The "manager" told me, "I'll put a claim in for you," but I still have not heard from anyone. The entire situation has been unprofessional and clearly careless. What is even more frustrating is that one of the technicians simply moved on to the next vehicle as if nothing had happened. Their slogan is "10-minute oil change," yet I was there for over an hour before they even started working on my truck. The lack of urgency, accountability, and customer service was unbelievable. I hope ownership or upper management addresses these issues, as customers should not have to pay for mistakes made during routine maintenance. Based on my experience, I would not recommend this location. I honestly would not trust them with my kids' toy truck if they were the only option left. Pathetic.

Rico is the best! Been taking care of our whole family for many years. No matter the issue, we…read morealways have him take the first look. Trustworthy, friendly and confident! Highly recommend.

I went to the Kwik Kar on Inwood in Dallas on October 6, 2026. I was there for a radiator flush…read moreand fill on my car that had not had this service for about two years. Five minutes after my car was driven into the bay, the technician said that the car was ready. I should not have to explain the ridiculousness of that. My car's engine has a plastic cover over part of it. I should have removed it some time ago. Nonetheless, to remove and replace that would take more than five minutes. When I said that it was not possible to complete that work in five minutes, he replied, in front of a customer, that "The machine did all of the work. That is an amazing machine! I am not a mechanic, but I do know the basics of what I was supposed to have received for my one hundred and twenty-nine dollars. It cannot be done in five minutes. I watched as he opened the hood, closed it, and then came and told me that it was ready. It is not the money that I am most angry about; it is the fact that he evidently looked at me and decided that he could pull this on some little old man and get away with it. I did not think about calling the police at the time and paid and left to avoid a potential fight over my key. He simply did not want to go to the trouble of taking off and then replacing that cover. I ran into a similar thing at another garage, but they at least said that they "couldn't find the radiator cap." But they did not charge me. There is an expression, "The proof is in the pudding," I've never really liked it, but it seems to fit here. Anyone with the slightest bit of automotive knowledge knows the difference between a radiator that hasn't been serviced in two years and one that has just been flushed and filled. I would suggest that you send me to a reputable technician who can take off the cover and verify what i have stated. And after verification, you terminate the employee. I haven't experienced this kind of nerve in a human being since junior high school.

Great service here! I came right when they opened. I was in and out very quick. Very helpful staff!read more

Bro with the ucked up tooth and pony tail working in lane 1 started out with a bad tone from the…read morestart. Pulled up and he got real defensive cause I pulled up too quickly. I asked him if he was good and he continued to have slick comebacks. I knew he was having bad day and definitely didn't want to be there. Poor thing I hope he finds a job he can handle and gets happier in life, cause his service ain't it

So amazing. My 2002 Sasquatch (that's what I call my Sequoia) got sick, needed what I thought a new…read moreneutral safety switch, it was actually the shifter mechanism that I said go ahead and replace both because they are original parts. I found out about the shop because they worked on my sister's Exploder (inside joke) that they just praised Adam for his kindness, professionalism and made them feel like family. Lance worked on Sas to get it back to me so I'm not relying on my MTN bike for actual transportation and not recreational riding. Jermaine kept me up to date that I felt like family. Next is new front shocks/springs and oil change that I will not go to anyone else. Thank y'all from the bottom of my heart.

Brought my 2007 vehicle in for a few needed repairs. They called me and discussed what was needed…read moreand what we could wait to repair. This company is one of a kind. The service is fantastic and honest. They took care of what we can get to later down the road and what I needed ASAP. Been coming here for years with 4 of my cars and couldn't be happier. Great service and value to boot.

Anthony was Very faster and it's very polite I'm happy to be found that place ! Thank you !read more

My first time to use this place. It was so easy breezy. The operator was very nice,efficient and a…read moregreat price. Definitely will use him again!!!

I truly believe everything happens for a reason. I was involved in a minor accident on Forest Lane…read morewhich brought me into Pep Boys. Patrick and Daniel came to the rescue and helped me during my accident. The tire was blown out and I needed help with the tire because i didn't have the right tools to change the tire. Patrick and Daniel gave exceptional customer service and were able to get me back on the road. The customer service alone should have people come to this store for service. Thank you.

Don't take your car here. I had an appointment for 5 pm on a Saturday. It was so slow, me and one…read moreother guy were the only ones in there waiting. There were three mechanics there. My car sat in the parking lot for 40 minutes while I watched the mechanics just mess around. It took me speaking up and finally asking why my car hasn't moved for them to start working on it. Annoying and over priced. $130 for an oil change

I came in with my daughter in law's car, a tire warning light was on and I'm sure she's too busy to…read moreget it checked as the tires looked fine. I'm not from Dallas so I looked up tire service near me. R&S was close and had good reviews. The place looked a little rough but again the reviews were highly favorable. Long story short, they were great. Quick and friendly and a simple fix and no cost. Wow! I'm a believer. Will tell my family to trust these guys with their car repair needs!

I have been to this shop a couple times, so when my sister got a flat, I sent her here. I would…read morehave never imagined the nightmare that followed. They sold us a used tire that was in NO condition to be on the road. I've purchased used tires before, and they've NEVER had holes or tears in them. Once the used tire was installed, my sister noticed the air pressure symbol light up on the dashboard. Before leaving, she asked them to take a second look at it. They told us it was fine and the light would turn off once we started driving. This was not the case. The tire they installed went flat within 8 hours, to no one's surprise. We called the next day and were told to bring the car back to the shop. The only problem? The car was NOT DRIVEABLE. The tire was so low that we risked damaging our car by even moving it. The manager, Junior, advised us to still drive on it. According to him, they've advised customers to drive on flats before, all the way from Denton to Dallas. Before trying to drive anywhere, we attempted to replace the tire with the spare, but the lugs were placed on too tight. Upon closer inspection, we saw multiple large holes and tears in the tire. According to their manager, Junior, it's standard to test tires before placing them on the car. It's clear this tire was not tested prior to being installed. On top of this, they ignored concerns about the tire pressure light being on after they installed the new tire, further endangering my sisters saftey. If they had taken the time to double check their work, it would have saved us the time and worry. We ended up having to stop at another mechanic on the way, since we were fearful we would not make it to the shop in one piece. The mechanics there were very friendly, changed our tire free of charge, and let us know we should not have been driving on it. When we finally made it to the shop, the employees realized they did not have any more used tires in our size. This begs the question- did R&S knowingly provide us a faulty tire, just to make a sale? The tire they sold us was the last one in that size. To top all of this off, I received the worst customer service of my life from Junior (manager) and the owner, Khalid. Junior was callous in his approach, did not have any empathy, and seemed unbothered at the severity of the situation. He rudely suggested we go to another mechanic down the street, despite fault clearly lying with R&S tires and wheels. We voiced our disappointment and intention to file a complaint with the BBB. When we finally reached a resolution of getting a new tire in the correct size, the owner, Khalid, sent us disparaging and unprofessional texts after we left the shop, further displaying R&S Tires' unprofessional business practices and horrible customer service. As you can read from other reviews on Google, R&S Tires does not uphold customer safety. Please save yourself the headache and pick ANY other mechanic shop in the area. You'll be thankful you did!

My boyfriend went in for his inspection. All staff members were very nice and helpful, and really…read morewanted to know our concerns with the car. The inspection was done immediately and was done quickly. Very sorry wait time.

The guys @ this location continue to exceed my expectations! And today was no exception…read more I have been bringing my Acura here for many years for the state inspection so that time rolled around again this month, and waiting until almost the last day, I was thinking they were going to be busy and I'd have to wait. Pulled in @ 1105, promptly greeted by a smiling young man. I asked how long it would take and he responded "I'll get to it right now". My, was he speedy. I was back in my car @ 1120! Check out was quick! He was also kind enough to explain to me the new guidelines for "one sticker does all" which went into effect March 1st. What I've read online is unclear and a tad confusing, but he clarified all my questions. Yep, I am a loyal customer for any needs for my auto :)

Service was good. I would recommend talking to your center management about toning down their over…read morezealous Shadow Security guards from shining their freakin flashlights in respectful customers faces upon leaving your facility!!!!! Paid for service and walked out and before reaching my vehicle the Shadow security car passed slowly followed by the security golf cart with the angry little brother flashing his flashlight in my freakin face!!!! What was the motive!!!! Because I'm African American! There was a Hispanic couple standing outside nearby and he didn't do bother to check his flashlight batteries on them! This could have been a tragic case had I not held my composure and sense of self respect! Get a reputable security company that doesn't discriminate or profile a person because of their race!

I got my oil changed by this Firestone location and all was well until I ended up on the side of…read morethe road a few hours later and had to wait for AAA because there was smoke coming from my hood and a ginormous puddle of oil leaking from the bottom of my car. I had to wait an hour to get my car towed back to the location. Presumably, they were able to fix the issue once I returned my car to the location about 15 minutes before closing. From what I understood, they gave me a defective part and had to replace it really quick and I should be good to go from here. The reason I'm giving this Firestone a 1 star review was because I was completely dismissed by the front desk employee who had been helping me basically all day. As the face of the location, George should have acknowledged my concerns and frustrations. Instead, I was treated as an inconvenience and pretty rushed out the door without so much as an apology. This could have ruined my engine and cost me thousands of dollars if I hadn't handled it immediately. I understand it was almost closing time, and it's inconvenient to deal with customers so close to leaving, but I would argue its more inconvenient to have to back up on an active road to park somewhere and wait an hour for AAA to take me back to Firestone so they could fix the issue. In efforts of transparency, the mechanic who fixed my car was very apologetic about the situation and did the best he could to solve the issue. I wish I had received that sentiment from all employees at this location. This Firestone heavily lacks in customer service. This has been a continuous problem at this location where people trust them with their cars, something bad happens to them, and customers are shooed out the door because they fixed the problem they created and there's nothing to worry about now.

Oh thank Thor for this place. After having awful experience at City Garage and Blagg tire, we ended…read moreup here after a blow out POS Chinese made tire. They showed us that the last guys we used were incorrect about our front shocks being messed up. They confirmed that our existing tires were indeed poor quality. They sold and installed some new tires and our car drives so much better than it has in 20k miles. I completely trust this place, and that's what you need when letting people touch your car.

Thank you for your response. Please see attached invoice. I just uploaded in the initial review.read more