Brow Station located inside of Macy's in Oakbrook. I went online and booked my appointment for a brow trim. My schedule appointment was confirmed with my date and time. I arrived a few minutes early and no one was there at the station. I walked around a bit and went back over to see if person had arrived. Still there was no one around.i tracked down a manager and she told me that the young lady was off for the weekend. I tried not to be upset about little things. But, I'm only human. I explained to the Manager of my situation ad she was so attentive and kind. She sincerely apologize and for my inconvenience. I was giving two $25.00 vouchers to spend on my purchase at any department in Macy's. I appreciate how the manger handle the situation with professionalism. Sorry I forgot the manager's name. read more

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So Desi is the current brow artist at this location and she is great! I thought it was a prerequisite to know how to do brows, but due to my past experiences I have found that is not the case. I unfortunately moved out of the area and could not find anyone who could do brows-- how?!!? After dealing with some pretty bad brow jobs, I made the drive just to see Desi because she is that good!! You can tell she knows what she's doing and is super easy to talk to. I won't go back to any other Benefit!! Ladies (and gents) do your brows a favor and visit this location!! You won't regret it. read more

I've been going to Desi for a few years now.. she is super professional and her work area is very clean & everything is always steralized.. She is very pleasant & my brows are top notch every time.. I highly recommend Desi to anyone looking for the perfect brow!! read more

Such a great experience with Desiree doing my eyebrows. She explained everything, listened to what my requests were and styled my eyebrows to flatter my face. She also taught me how to touch them up at home - but wasn't pushy about buying products. I'm so impressed with her and will definitely go back! :) read more

I have to say that Cayla at Oakbrook always seems to amazing me. Every time I make an appointment with Cayla she is prompt, professional and courteous. She has reframed my face by giving my brows life to it. I feel like every time she does my brows I'm chatting with an old friend. Considering the situation with Covid Cayla's station is clean and sanitized at all times. I'm so happy that Cayla is my go to gal for my brows. Thank you Benifit for having Cayla on your team. read more

D'Andre is a brow genius. I traveled 3 hours to have him fix my brows, because I saw what he was able to do with my good friend's brows. And she had great brows to begin with! He just took them to the next level. Mine were sparse in some areas and I didn't think he would be able to do much but they look amazing. I won't let anyone else touch my brows! read more

Cayla did a great job with my eyebrows! I have Asian hair so the eyebrows and eyelashes tend to grow straight down. She was able to understand my need for fullness and delivered. Definitely can't go wrong getting your eyebrows done at this Benefit BrowBar. read more

Cayla is amazing. I went in to get my eye brows done, and I'm VERY picky on my brows. She assured me that she would do a great work. After I explained my horrible experiences, and how I like them, she still was on for the challenge. She did a phenomenal job. She took her time, and is very very very detailed on her work. I wouldn't go any where else. Thank you Cayla for your great work read more

Gio is absolutely great! My eyebrows were in major need of some help as I had at one point gotten desperate and had someone else (at another establishment) shape them for me and well It did not go well . Gio guided me through the regrowing process (we're talking about weeks!) and got them back to where I always wanted them ... make sure to check her out if your in the area! read more

D'Andre is the brow expert! He is so nice and friendly! I love going to him. He also isn't pushy.

I have gone to see Mia for brow appointments multiple times and I have been happy with every outcome. Mia is kind and welcoming and she listens to what you need. She works quickly but efficiently for the results that you want. She also offers to touch up your makeup before you leave so you are looking your best after your appointment. I highly recommend going to see her, especially if you never had a brow appointment before. read more

Mia is the best! She's amazing at figuring out the right shape for your brows and consistently does a great job. She's also been very helpful when it comes to recommending makeup products that work for my skin. read more

I've gone to numerous eyebrow salons and it seems every time I go the shape of my brows would be different. Oak Brook mall is my go to where I do most of my shopping. Im a regular at Sephora and I noticed one of the sales associates eyebrows which I was very drawn to. She ended up telling me that she goes to beauty bar in Macy's. And to be sure to ask for Mia. Well let's just say I've been going to them for the past couple of years and they've never disappointed me. It's very easy to make an appointment. There's no waiting. I'm always greeted with a smile. And most important I always leave satisfied with my service. Mia is the best she always greets me and catching up on how things are going. I love how she takes her time. Unlike most places they rush and get you out ASAP for the next client. She's very organized and clean. Unlike some places it's a hot mess! Knowledgable of the Benefit products and what would work best for my skin tone. Be sure to make an appointment w Mia and tell her Trixie sent you Today I had the pleasure of meeting Deede the counter manager. She was very pleasant and introducing me to different products and helped w some products I was curious about. I love the fact that they don't push you to buy the items. Unlike other stores the associates are breathing down your neck and following your every move. She also informed me of this weekends event. Free eyebrow service with $50 benefit purchase. I was also added to their customer list for upcoming events. Thanks Benefit in Oak Brook for a job well done. See ya on my next brow service. And I'll be sure to try out the eyelash service as well. read more

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Mary Anne was outstanding and I so enjoyed having my brows PROPERLY arched. This is not a brow factory where everyone exits with the same look. She first measures to locate your natural arch and then uses a marker to outline what hair will be removed. You have an opportunity to say yea or nay BEFORE she removes the hair. The end product was so eye-pleasing! I would highly recommend and will be returning. This review is by someone who has previously had her brows thinned out from a bad service some I am hesitant to try a new person but Mary Anne did not disappoint. read more

It's so hard to find someone to do my eyebrows. Either they do them too thin or make them uneven. Mia fixed them right up and I am so glad I found her. read more

Mia is an absolute artist! The time & dedication she puts into my brows is amazing. I walk away every time feeling more beautiful

I will be a customer for life!! Mia truly has a gift!! She is so talented! I have never had someone go so far and beyond with a service!! She makes you feel wonderful and has so much knowledge of what she is doing! I can't wait for my next appointment to see her!! She is the Absolutely the Best!!! Thank you so much!!! read more

This is my second visit with Mia- she has been a life savior with my brows! She's knowledgeable, friendly and accommodating with her clients. I was recommended by my sisters and haven't regret it one bit! read more

I went to Benefit for my first time today, I was referred by a co-worker who's daughter goes there. My eye brows were LONG overdue to be done, the girl Jenny, was super nice, plus she did an AMAZING job. Literally, my eyebrows are perfect. That has NEVER happened before. She took her time and you could tell she genuinely cared. Some places are just rip, rip you're out. I was there for at least 15 mins. I will never go anywhere else!!!! read more

I tried so many places before and i was never satisfied with the result, till finally a friend recommeded Mia and since then I m hooked! I m very happy how my brows look and i get so many compliment. Go see Mia! read more

They're fantastic here. My brows always look great. Whenever I go somewhere else due to time constraints I realize it's better to wait until I can get here!!! read more

This place is amazing and worth every cent! Mia is the best! She's super nice, outgoing, and friendly! She takes her time. It is definitely worth the $ you spend. It's so worth it to wait to go here! Please trust the reviews! read more

I went to the brow bar on Friday and had a horrible experience. I just read the last reviewers comment and Jenny, must have had an off day with me. After explaining I like a full natural looking brow and telling her I didn't want anything off the length she proceed to wax the entire left side off my brow. My left brow is now a full inch shorter than my right. I will never go back there. I've been wearing benefit makeup for ten years now and although I'll still buy all my favorite products it won't be at this location. This is not a bar that treats brows in a conservative fashion. Be aware and if you go there monitor the process every little step of the way. read more

I have been here a few times and have had amazing service (Cayla is my favorite!). I have made appointments both online and by phone. However, I made an appointment yesterday by phone for 6:30 pm, drove an hour to the BrowBar, and was told I never made the appointment. The woman at the desk treated me very coldly, but then offered to "squeeze" me in (even though I had made an appointment). This was fine with me, as it took me a very long time to get there. I sat down with D'Andre, who seemed very nice! However, about a minute after sitting down, I was told to get up since the "actual" person scheduled for 6:30 pm had arrived. The whole experience made me feel very uncomfortable as if I wasn't wanted and was an inconvenience, even though I had called them to make the appointment! Although I used to love going here, I will now have to find another place to get my eyebrows done. I do not appreciate feeling unwanted when I am spending so much! read more

I decided to visit Benefit at Macy's for the eyebrow waxing (would have liked tinting, but not offered here) and individual eyelashes. Endear (sp) did my eyebrows and they were not too thin nor too thick. I had just enough natural arch. I also ended up purchasing the volumizing eyebrow gel that she used to fill them in and it was perfect for me. Just enough color without overdoing it. I was not as impressed with the eyelashes, but I would definitely come back for the waxing. read more

If I could leave zero stars, I would. This encounter reminded me why I don't go to this Macy's for anything. I went to the counter and made an appointment. Returned on time for my appointment time and was told they had to take the next walk in because we were "late." The young man who entered the appointment into the book told me a time, we were prompt. Karyna's answer was he doesn't work there, their appointments run on a 20 min interval, and they in fact took two more walk in's. I don't usually ask someone behind the counter if they work there (since he spoke directly with Gio before setting it up), nor do I have a reason to question a time slot since I don't make their schedule. I asked to speak with a manager, Karyna returned a few minutes later without one. Gio also insisted we missed the appointment, by 10 mins per her. If that were true, and you run on 20 min intervals, how could you have taken two additional walk-in's? Simple math doesn't add up, but that didn't matter. Neither Gio or Karyna should work in a customer service industry. Lastly, they had my phone number to call me if there was any issue with the time slot the young man had given us. They didn't bother to call. That would have meant serving the customer. Check out Angela B's review on 12/14/17, also demonstrates poor customer service. read more