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    BenchMark Physical Therapy - Rome-Harbin

    5.0 (1 review)
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    Services - BenchMark Physical Therapy - Rome-Harbin

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    8 years ago

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    Ask the Community - BenchMark Physical Therapy - Rome-Harbin

    Harbin Clinic Orthopaedics

    Harbin Clinic Orthopaedics

    1.0(2 reviews)
    0.8 mi

    The front desk is terrible. Ive been dealing with them for two years trying to get my hip and knees…read morelooked at. Getting to see a doctor is like finding a unicorn. I get injections in my knees from my primary care. They dont work. The Harbin network here in Rome is limited on their capabilities and it shows.

    Could have a better front desk. I told Caleb Williams that I had an appointment at 1:00pm today. He…read moreresponded with asking if I had insurance, instead of getting my information and pulling up my profile to see that I had Insurance. I don't even think they will set an appointment at this location without insurance. Anyway, He tells me I have a 48 dollar copay. I asked if It could be billed he said he would ask. I'm later told just this time, I tell him that I could pay it later today and that I lost my wallet. I get called back to the window to get told that I will need to reschedule my appointment because I cannot pay my co pay right then. while this is going on, there is another patient that has a similar situation as mine. The difference with the other patient is, he can't pay his until the 14th. The other patient is still able to be seen by the doctor, but I have to reschedule my appointment because of a co-pay. What is the difference between myself and the other patient? This is insane. I don't live in Rome,Ga, but I drove to this location because my injury was treated by the doctors at this Harbin clinic location. it is a shame that great doctors can have a bad front staff.

    BenchMark Physical Therapy - Rome-Harbin - physicaltherapy - Updated May 2026

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