Outstanding. These guys really know their stuff. Home audio and visual and automotive…read moreinstallations are their specialty. They are lovers of sound and music and appreciate a great ride. Just the kind of people you want working on your equipment in your home or vehicle. I feel they are fair and trustworthy. They are very good at finding or recommending equipment, professional level installations, and troubleshooting problems to get you up and running. They have their heads in the game. I will be coming here for all of my future audio experiments and endeavors.

OMG I had been having electrical problems with my Audi. For almost 2 years I had no backup camera…read moreand no push start operation. While getting my stereo fixed on my VW I perchance had a discussion with Robert about my car's issues. He wanted to try to figure out the problems. Well it took several weeks getting used parts and hours of Robert's time digging deep into my car's electrical systems. He found all my issues and fixed them. My camera now works with- 3 PDC sensors and a Parking module, my proximity sensors work, and my push button start is doing what it should. Thank you Robert for all your hard work and due dilligence. Yeah!!!! If your car isn't acting like it should electrically call Robert he might be able to help. And he is great with audio systems.

Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Have made several significant purchases from them. They are fantastic to work with, and not only…read moredid I get what I thought was a very good deal, they did not charge for shipping. Can't recommend them enough!

More than a used bookstore, this is a spiritual pick-me-up. I came in to sell some used books and…read morewandered the many rooms while they were being appraised. Soothing jazz was playing, the antique rugs made everything feel welcoming. There are several rooms full of used books in various categories. Everything was labeled and easy to navigate. They also have tables of used records and shelves of movies. This is the kind of analog, community-based place that so needs to exist in today's world. I hope it's always here in Syracuse.

This is a great find. In my search for music - this is a hidden treasure. They have vinyl…read morerecords, and cds. Not looking for anything in particular just want to add to my collection and find something that I once had on a record and now on cd. I found a few items upstairs (main floor) and went downstairs - next time I will bring a flashlight and spend more time there. They also have books there too!

Back in the day, there were a good number of high end audio dealers that were knowledgeable and…read morecommitted to customer service. Now there are maybe a couple left as the interest in audiophile equipment is fading. I unqualifiedly recommend working with Lance at Forefront Audio. He is more knowledgeable and helpful than the competition. Don't be fooled by the small storefront. He handles a large array of equipment and will help you find the best solution to your audio needs. Its also worth noting that his familiarity with vintage audiophile systems (like mine) is second none.

I was new to audiophile quality gear when I started shopping at Forefront, Lance was patient,…read moreextremely knowledgeable, spent hours with me answering questions and helping me figure out what kind of equipment I would likely need for my listening space, without pushing the most expensive items within my budget, and in fact, on several occasions recommend that I did not invest in a piece of equipment that he believed was more expensive than needed at the time, or trying to get me to but what he thought was the "right" choice, instead, he just gave me my options and allowed me to make my own decisions, he has allowed me to audition and A/B test equipment in my own home, and has delivered and picked up speakers that were too large for me to transport myself, and all without any guarantee I would even make a purchase, and because if this meticulous level of costumer care, there is a really nice community of audiophiles that hang out at his shop, Lance made what could have been an overwhelming and intimidating experience really comfortable and enjoyable, I would not shop anywhere else for high end audio.