Yesterday, (Friday, Dec.8 2017) I discovered that instant cameras (that you purchase at a…read moredrugstore) need a minimum of 1 week to get processed. Well, I have an assignment due Tuesday for school in which I needed to have pictures from my disposable camera developed and printed for. I googled this online and initially found a developer in Kansas, but would have had to overnight the camera and prints both ways, and would not have received my prints until Tuesday, the due date. My sister researched photography places in New York State and found Johnson Camera. She called them, and the woman she spoke to was very understanding and empathetic, even though she didn't know us. Even though it was off their usual schedule, for a very fair fee, they agreed to process my photos by Monday. When I dropped my disposable camera off, I was surprised by how understanding and kind the nice woman who helped us was (I believe her name is Lydia). This was my fault for waiting to develop my camera so late in the semester, but I was not judged at all. Well, guess what! Instead of sending me my photos on Monday, I received them two days early, this morning! They are great quality and I will now be able to complete my school project without having to rush Monday night. I cannot thank them enough for their help and genuine patience, kindness, and quality in their service and products. If you need photo work done or photo equipment- please check them out.

Customer service was terrible, the woman was on her phone for so long taking a personal phone call…read morewhile there were multiple people waiting to get helped. Super unprofessional and when I asked to get my camera repaired she barely took a look at it and said there was nothing that could be done. Wasted so much of time I will not be returning!

As an artist I use Industrial Color Labs to scan and digitize all my paintings. They always produce…read morethe sizes I ask for, on time and at a reasonable price.

Pictures come out amazing and staff is very knowledgeable. They have compassion and understanding…read morefor your needs.

Our photo booth experience for our daughters birthday party was fantastic! We highly recommend.read more

We took some family photos here and it was a great experience. Very nice people they helped get my…read moreniece to smile for the photos and were very patient. The photos turned out great

I can't give zero stars but that's what I would rate this place. We went there for our wedding…read morepictures. Mr. Fragola is a great talker and showed us all sorts of pictures for our special day. We ended up canceling with him and of course he kept our deposit. He said he would be willing to take some portrait pictures to make up for the deposit but he kept making excuses and saying he was busy when we tried to schedule an appointment. He then offered to give us our money back and at that point we were happy with that. He scheduled a time and date to give us a refund but then made excuses and kept rescheduling. Finally after 4 attempts to reschedule he told us he could not provide any refund or any portraits and that our money was lost.

If you like paying high prices with restrictive packaging and long wait times, come here!…read more If not, hire a friend with a nice camera. Trust me...it's much cheaper. For 4 different poses it was $180 with tax! When we got in, we waited for 10 minutes. I had time to do a fashion show for my family and play with the legos! The photographer unfortunately didn't have very creative poses. At one point, she had me put a card in the mail for Santa. The photographer then took us through a painstakingly long process to choose which photos we liked best. They then told us that the pictures would be ready in 30 minutes. We went back 30 minutes later and the lady disappeared! We're still waiting on this women at this point. At least I'll have my pricey Santa photo at some point! The one thing I will say is that the staff members were very kind and very apologetic for the inconvenience. Our photographer loved my sense of humor and even gave me a hug as an apology. I knocked on a few extra stars for the hug, cuz I'm a softie.

I scheduled an appointment for my daughter to have pictures done for her 1st birthday. We waited…read morefor 30 minutes past our scheduled appointment time and by that point I was pretty irritated. However, Brittany our photographer turned the whole experience around for us. She was very friendly and professional. And she was very patient and helped make my daughter feel comfortable to make sure we got some great shots.

Kim has been taking professional pics of the CNS Boys Swim team for years now that are amazing, so…read morenaturally she was the only photographer I wanted to do my son's school senior photos! Easy to work with and schedule, quick turnaround of photos, super attentive to clients wishes, and of course the photos are absolutely beautiful.

Photos By Kim Hill is THE place to go in the Syracuse area for quality portraits and service! What…read morea wonderful job with my promotional shots. Kim is highly professional, gets the job done, and goes above and beyond for her clients. Most importantly, I believe she truly loves her craft. You can tell she takes great pride in her work and at the end of the day, she's not happy unless you are. Kim is easy to work with and I am not really comfortable getting my picture taken, but she joked around and made me feel more comfortable and less nervous and it showed in my prints. One thing that really sets her apart from other photographers I've worked with is that she offers a wide variety of terrific options besides ordering just standard prints. Photos By Kim Hill is a GEM in CNY. No regrets here and I'll keep coming back. Thanks Kim!