Well, I think it's safe to write this review. *Knocks on wood*…read more I went several times to CarMax, looking to get a new car. Or rather a used car that is new to me because frankly speaking $30k+ on a car in this economy is ridiculous, but I'm rambling here. The first few times I went I mainly went with in with an appointment to see what they had available as I still didn't know what exactly I wanted. Once I settled on what I wanted, the app made it very easy to order a car to be delivered to the location and be seen. Well, I bought the first car. I had no issues until it left me stranded not once but twice. I wound up taking the car back to CarMax, and given their return policy, I returned the car no issue. The actual money being returned to me took longer than expected, but I got it and went my way to search for another car. I checked a few places, and after calming down given my experience, I gave CarMax a second shot and bought a second car. This car has been with me for close to two months now and I have had no issues. I likely just bought a dud the first time around, seeing as the make and model I later found out from reviews had a lot of issues. The staff here is very nice. Shout outs to Andre, Adam, Cece, and Chrissy in particular. They made my experience as good as it could be given the situation I had. I would recommend buying a car here, just don't be like me who clearly didn't do enough research when buying the first car.

Second time using carmax for a vehicle, since my first purchase and trade in went smoothly. I'm not…read morereally sure why this time around was a complete nightmare. They went up on the fees apparently that are added on during final purchase which isn't calculated until the final purchase. Issue is they have gone up so much on those fees that if you have a pre-approval from your bank or whoever, while using their website information for what the vehicle cost will leave you with a surprise extra 2k to 3k in fees. But, okay I'll roll with that. After the purchase, the car died on me overnight. Had to have it towed next day. They did a little more inspection this time...The vehicle was not inspection properly before being sold. They gave 4 new tires and an alignment on them. Okay I'll roll with that. A few weeks later, my console is telling me something is draining the battery so I called them again to see if they even did a basic inspection on yhe vehicle. They sent me to a local shop that works on bmws etc. Turns out they put a battery that was too small for the vehicle instead of getting the correct battery... Highly likely won't be buying through Carmax again.

i bought a 2008 Scion TC from Michael and Ray. After dealing with shady/rude car dealers for the…read morepast three months, Michael and his father were a breath of fresh air. They let my mother and I drive the car to my dad so he could check it out and then to my mechanic to have it fully checked once we ran the numbers and I decided I wanted it as long as it checked out by my mechanic. The car has a few minor cosmetic issues (small scratches in the paint) that are to be expected. The trunk latch cover had dry rotted (it's plastic and this is a common issue), Michael found us a replacement quickly and offered to have it painted as well for way cheaper than Toyota charges for just the piece. The car came with 4 brand new tires, unfortunately the previous owner had straddled a curb or something causing damage to the interior of the rim--which was causing the tire to bubble. (My mechanic found it after he lifted the car to check the bearings.) Michael and his father took off the price of a new rim and tire so we could replace them. They also gave me a very fair price for my trade. Michael, Ray, and I'm sure the others that work at Auto Showcase are amazing and honest people-- they made buying this car quick and easy...they even stayed late so we could get it all done. I highly recommend them to everyone, hands down the best car looking/buying experience I and my family has had.

Just bought a 2001 CRV. Overall had a great experience and they were easy to work with. Tre…read moreSwatts answered all of our questions and did not play any games. I was nervous about not going to one of the 'big name' dealerships in the area but after this experience, I would definitely go back to Auto Showcase if I need another car.

My Gem Mazda experience was great all the way around. My salesman Trey is a good guy who did not…read moreput any pressure on us, and was extremely knowledgeable about the car I was looking at. Scott, the sales manager made sure we got the car we wanted for a good price. This was the best car-buying experience I have ever had!

Typical used car salesman experience. I'm 71 , sold my truck myself in Panama City fl... looking…read morefor an economy car so I could afford to go see my granddaughter in Atlanta more often. Trey lured me over there, 100 miles away, to see a cute Elantra.... He said it was a great car in good condition. He sent me 3 videos, it looked good. I got my friend to drive me over there and when I see the car, it has a horrible paint job covered in oxidation and the inside smells extremely strongly of cigarette smoke and had a cigarette burn in the driver seat. I was flabbergasted because I had already given them a $500 deposit... My friend had something pressing and had to leave so there I am in Tallahassee with very limited funds truthfully they did offer to give me my deposit back, but it would have meant starting all over and renting a car and I'm not well and I was struggling and I just bought it. It's horrible looking and I'm embarrassed to drive it but I will until I can save up enough money to have it painted I would not trust this dealership and would not recommend it to any friends or family. It wasn't exactly bait and switch, but I think he could've told me that it really needed a paint job and that it did not smell good at all before I traveled 100 miles to see it. I paid too much for it , another stupid decision on my part. Oh well . Just beware, they do not care about your best interest.

We have bought two of our three Jeeps here and have always been pleased with sales and service. Our…read moreGrand Cherokee gave us 250k+ miles of service and our current Wrangler is at 182k and still going strong. We recently brought in the Wrangler for a thorough checkup before we take a long trip West. Although it may cost more to have service done at the dealer, I did not feel like going to the several places I would have to go to get all the things done that the Jeep needed. I'm very pleased with the results and it all got done in one place. With continued routine maintenance, maybe we can get another 182k miles out of the Wrangler. They have a shuttle that will take you to work or home and will pick you up when your vehicle is done. The service waiting room is very comfortable and they have Donut Kingdom donuts in the morning for your enjoyment. They have a separate oil change and lube service department whose prices are competitive with others in town.

Buyer Beware! They advertise one prize online then charge you the MSRP rice instead. This was the…read more"Sales Manager". The difference being almost 10K the website stated 41,900 window sticker as I was educated by Sales Manager. Needless to say we walked away after driving from GA.

I have had the best expeience with J.R. He is very knowlegable about the cars and had given me some…read moreevery usuful tips on what car I should purchase. Thank you so much J.R. I will recommond you to my friends and family.

Do not do business with Premier Motorcars Inc., or risk buying a truck with years of sludge in the…read moreengine. See my public review with pictures: https://www.facebook.com/aidanabbott/posts/10156276022288870

I brought my 2017 Tundra in for the 90,000 mile scheduled maintenance and everything went so…read moresmoothly. The building is clean and chairs are comfortable. They were helpful and clearly explained all concerns. The service was performed in a timely manner.

I was in town for business 800 miles from home and had a check engine light and tons of errors…read morepopup on my brand new 2025 Tundra. I had my truck towed to them on a Tuesday evening and had to leave on Friday morning. I was not sure they would be able to get me taken care of in time. They got my truck in first thing Wednesday morning and called me to update me on the situation later that day. Luckily there was nothing wrong with the truck, just some random ECU error code and freak out. I was very pleased with their level of communication, their attention to detail and being thorough with trying to check everything that might have been an issue. From a one time experience of their service department I can say that I was very impressed and very thankful to have a dealership like this when I was having an issue.

This is my 3rd vehicle from this dealership! I always bring my cars back to be serviced, Mr.Richard…read morein the service department is very knowledgeable and always extremely helpful!

you should be able to give a O or minus. we had purchased…read morefrom them in 2022 and had a good experience but the new owners are scammers. Once they get you out the door they won't even talk to you. They did unscrupulous things. When we decided to just stop looking at the sub standard used cars we asked to cancel the contract we signed they said they had but didn't give us any proof. Now we cannot get them to even respond to us and we are being charged for the down payment we made. They also sold a truck we had put on the contract for a down payment before we had accepted the car they were trying to sell us and kept the funds, saying we owed them because they made repairs on the car they wanted to sell us. Then they sold the car we turned down the next day and still refused to give us the money for the truck. The absolute most unprofessional and unethical people I have ever dealt with.

When I began looking for a new company vehicle, Direct Auto Exchange immediately came to mind. I…read morepreviously purchased a Lexus ES 350 from them, and once again, the staff was friendly, knowledgeable, direct, and honest about what they could do. I wanted an executive-style vehicle and noticed a GMC Yukon on the lot. I initially planned to stop by, take a quick look, and keep going--but Ms. Shakira Mosley met me at the vehicle before I could leave. After speaking with her, I felt comfortable moving forward with the transaction. The next day, she called and said, "Ms. Clark, what time would you like to pick up your new vehicle?" Needless to say, I purchased the GMC Yukon for Patriot Pointe Village, a tiny-home community serving veterans and seniors. The owner, Mr. Tyrone Davis, has a saying: "Drive what you want." With both vehicles I have purchased from Direct Auto Exchange, I have done exactly that--driven what I wanted to drive! Thank you, Ms. Mosley, Mr. Davis, and the entire Direct Auto Exchange team for another great buying experience!

Came to Direct Auto Exchange looking for my first car and drove off the lot with one the SAME DAY…read more Ms. Shakira Mosley was more than helpful. Very positive, very welcoming, very friendly. Never a dull moment with her. Ms. Mosley goes above and beyond for clients.

I have mixed emotions about my recent experience at Werner KIA. I made a drop off appointment the…read moreweek prior and when I went there the person responsible for my car indicated I was not on there list. While I waited for the shuttle to pick me up I was solicited by the sales department. I took the bait and test drove the new Telluride which I actually loved! I was nervous about getting behind the wheel of such a big vehicle but the rep, I believe his name was Daniel made me feel very comfortable. Fast forward to the end of the day I had to call the sales department to get an update on my vehicle right before closing time. He was pretty cavalier in his response and said he'd call back with an estimate first thing the next morning. I then waited until lunchtime only to be told by someone else, I think her name was Laura that it would take another day for the part to come in and be installed. My original service rep was also out that day. Laura did give me her direct line and when I expressed my dissatisfaction in the lack of communication said I could get 10% off the price for the inconvenience. In the end they had my car almost the entire week but the communication did improve and I finally got my car back in one piece.

Everything. The manager for the service department is there to make money for the company he says…read more He is a joke! His name is Brian. I took my 2013 Kia Sorento in for recalls. My car was never the same. After picking up my vehicle as well as having words with Brian my car ran crappy about 10 miles then got parked and never moved again. Before that I NEVER had an issue. Do not I repeat do not take your vehicle there.

Buying our G80 in January was pleasant and everyone was very nice. The price we paid was average…read more We called to set up the first service in the beginning of April and it got difficult. I was transferred to Ms. Langley, the Genesis service rep,and voice mail answered for a couple of days. She didn't return calls to my messages and I called and talked to another employee. I said I didn't think getting an appointment would be hard and he made arrangements to have my car picked up and serviced. About a month ago, we thought we had a problem with the trunk not opening but it turned out to be the valet button. I was clueless about a valet button. I tried contacting the Genesis service rep, leaving three phone messages over a period of a week. Again, I talked to Josh (I think that was his name) who set up a day for me to bring it in. In the interim, I researched online and finally resolved the issue myself. A phone call from the service rep would probably have solved it easily. I emailed Josh, the one who set up the appointment and canceled. He sent a confirmation back.Josh was not the Genesis rep though, and I got a couple of days later, on the day of the cancelled appointment, I got a call from Ms. Langley, the Genesis scheduler/service rep about making the appointment. I told Ms. Langley that I had cancelled the appointment and that three phone messages to her within the week had not been returned. She said her family had some health issues but as I explained to her, someone should have taken her messages and responded. I get family emergency, but the dealership should have someone covering the employees responsibilies. This week, I have been trying to schedule the 6 month service and I called twice on Tuesday leaving messages. No reponse. Wednesday afternoon I found they had called my phone when I was outside with pups, but didn't leave a message. When I found the call had been made, I called back, within an hour, and again left a message for Ms. Langley. No response. It is Thursday and still haven't had a return call. Getting a routine service shouldn't be this difficult. Getting a return call from the Genesis service rep shouldn't be so difficult. UPDATE 30 Jul 2020: Marcus, the Genesis service manager called me and has helped with the service issue. He was professional and courteous and I feel he will resolve communication issues.

I made a service appointment days ahead of time and said I wanted to wait while the servicing was…read morecompleted. I arrive early for my appointment and found that I was 8th in line for service and it would be a 3 hour wait. I reminded them that I had said I wanted to wait so I then asked to speak with the service manager. I restated to her my un-met expectations. After receiving the usual and expected response from her saying she was sorry and that Werner tried to exceed expectations she understood that I had not had my expectations met. She then moved up my vehicle from number 8 to 1. I doubt if I will buy another vehicle or recommend Werner to anyone