This review isn't about the practice itself but the answering system they use for patients. For some reason you don't get directly connected to the office personnel but to this sort of answering system. I've been in a lot of pain since my extraction and currently going through an infection that's thankfully healing with the help of Dr. Tarsitano. When I went in for my post-op appointment regarding my discomfort and infection I was given a prescription for penicillin. I went in on Saturday 11/13/25 at 1pm. I was happy to be treated and prescribed. Unfortunately my pharmacy has limited hours on Saturday which I was not aware of. I proceeded to contact Dr.Tarsitanos office and of course got connected to the "answering system" the woman who answered the phone was extremely passive aggressive and very condescending. I was calling to see if my prescription could get sent to a CVS pharmacy since they are 24-hours. The woman who answered said "Can you hold on? I can't type that fast. Ok well didn't they give you a paper copy?!" I answered "yes they did give me a paper copy, would I be able to use that at a different pharmacy since they didn't originally send it there" She confirmed by saying "yes that's what it's for, do you have any other questions?!" Well turns out the paper copy I was given was just that. Only a copy. Not used for picking up actual prescriptions. So you can imagine how upset I was waiting in line at a CVS pharmacy after being told that paper copy would work and it doesn't. I'm very disappointed that Dr. Tarsitano would employ people like this who are so easy to brush off patients. I work in healthcare myself and would never work a job I am not happy at. So I'm wondering why this person does. I think Dr. Tarsitano should get rid of his "answering system" and just stick to voicemails. At least voicemails don't give you incorrect information, delay your healing process, and give you a bitter attitude everytime you call. These kind of ignorant passive aggressive employees shouldn't be the face of his practice. I was just trying to get my prescription filled. read more