I was on the hunt for a new dental home after my longtime dentist retired, and I'm SO glad I found Salinas Valley Dental Care! From the moment I walked in, I felt like I was in good hands. I'll be honest--walking into a new dental office made me a little nervous, but Darci (the assistant) was so warm and welcoming. She gave me a quick little tour and totally helped ease my nerves. It honestly felt like visiting a friend's office! Dr. Goldman was amazing--super knowledgeable and took the time to go over everything with me. She even complimented the onlays and veneers I had done previously, which made me feel like she really noticed the details. AJ, my hygienist, was also fantastic. He was so professional and made me feel completely at ease while taking my oral records. He asked thoughtful questions about my dental habits and even gave me a few helpful flossing tips I hadn't heard before. Plus, the office is beautiful and fully equipped with modern technology and little touches that remind me of my old dentist's place (which I loved). It's also super convenient with my work schedule--huge bonus! If you're looking for a dental office that's professional and personal, I highly recommend Salinas Valley Dental Care. They're officially my new favorite place for that fresh, clean teeth feeling. read more

My daughter had dental work done at this office that was expected to last at least five years, according to our dental insurance, but it failed in less than one year. When the work fell out, I contacted the office to let them know there was a problem. Because we had since moved out of state and our insurance would not cover the repair, I asked what options might be available. I was told the only way they would address the issue was if I returned to their office in California so they could examine it themselves. Unfortunately, flying back to California would have cost as much as simply paying to have the repair done by a dentist where I now live. I also asked for the dentist who performed the work to call me back, but I never received a call. The lack of follow-through and unwillingness to stand behind their work was very disappointing. Based on this experience, I would not return to this office, even if I moved back to the area!! read more

Me sorprende su cuota excesiva en precios 1250 una corona tendiendo un seguro de AMERITAS PREMIE STAR CARE COMPLETE aún así me querían cobrar 1000 cuando el seguro pagaba el 50% y en otras clínicas una corona de porcelana ronda de los 700 a 1000 es lo más caro de Salinas read more

I have been a patient in this practice before Dr. Chao moved to this location. Routine visits are something I firmly believe in. Until retirement I have had dental insurance. Today I showed up for my regular prophy and exam and was told I "needed all x-rays" (including a panorex). I explained we have had some significant unexpected expenses and would prefer to have x-rays at my next visit and instead have only the cleaning and exam today. After checking "with the back" I was told they would not be able to clean my teeth unless I had the x-rays and did I want to reschedule. What happened to the "patient centered practice"? Sometimes the patient has circumstances and has to make choices. My choice was to have the cleaning and exam and postpone x-rays until my next visit. Their choice was all or nothing. I know every practice has daily production goals and so today, they chose zero production for that hour of the hygienists time and turned me away because of their unbendable rules. My care was clearly not their priority. That is such a red flag!! No production and two patients lost (my husband had a previous treatment issue) and let's not forget the power of a review and word of mouth. read more

They do not accept Delta Dental HMO patients, only PPO. Very upsetting, as I'd been a patient under another coverage for about 10 years.

Scheduling is difficult, like what I recently experienced, I already confirmed my schedule then, they would leave you a message on your voicemail that they changed the schedule you just confirmed, and if you missed that message of theirs, it's your fault ( the patient), as if people have nothing else to do but stair at their smartphone all day. It's difficult to leave and change dental clinics because I have been with them for a couple of years now, and as much as I like their dental service, it's just to frustrating their scheduling is one pushing me away and seek dental services elsewhere. read more

I have had terrible experiences here. Once last year, when I walked to their office, I was told to their some sort of machine was not working and they cancelled my appointment. Same type of scenario repeated once again. Yesterday, when I walked in, the front desk lady said that my appointment is at 4 while the actual time was 3:30. A change without a prior notice once again. While they could just give me a call before I get there. read more

Could it be that they are becoming the SouthWest of dental practices?? Unfortunately that seems to be the case: I just had my regular cleaning appointment suddenly changed due to their own scheduling (or over scheduling) practices through a text reading "We apologize for the inconvenience there was a slight change in the hygienist's schedule. Your appointment will be moved up to ---on {---} -Salinas Valley Dental Care." These are appointments made 6 months or more in advance and to suddenly changed them without regard to their patient's own life and work schedules is insulting, showing a total lack of care. I called to see if they could keep my appointment as is or see me at a time that would not interfere with work commitments they expressed being completely booked for the foreseeable future. This is an appointment that had already been postponed since the summer. I became a patient at the height of the pandemic in July 2020, actively recommending friends, family and coworkers. At the time, they were just starting and showed a level of quality and care that was appreciated--it was also evident that they clearly needed more clients/patients. It's unfortunate that they have traded quality of care values for higher volume of people, churning services factory-style. It may be time to find a practice that values their patients and does not reschedule last minute due to their neglectful scheduling practices. read more

I went to Salinas Valley Dental Care because my previous dentist sold his practice and the new provider didn't take my insurance. My first cleaning last September went great. The cleaning was just like I had always experienced so I made an appointment for my next cleaning. Jump ahead six months to the next cleaning (mind you I am authorized a cleaning every four months but they didn't have an opening until then, but ok). I got a different hygienist named Candace. She seemed a little distracted, very busy talking into her earpiece, but friendly, at least initially. Then the cleaning started and she was using the ultrasonic cleaning tool. She started with the most sensitive portion of my mouth and it felt like I was getting zapped. I have crowns on the majority of my molars with a some gum recession in a few places. So, I jumped in pain and asked her -- nicely -- not to use the tool on that area of my mouth, that it made me really uncomfortable and hurt like heck. She offered to put numbing gel on the area, but I couldn't imagine that helping much, not to mention I was already tense from the first zap of pain, so knew I wasn't going to relax with that tool no matter what. Her response to my request completely lacked compassion. Her body language and tone became very terse and stiff and I interpreted all that as me inconveniencing her "routine". She began scraping my teeth, which was fine with me as that was the kind of cleaning I was used to, but she was very rough, haphazard, and at one point in her haste, the tool slipped and she stabbed me causing me to bleed. And get this: she didn't even apologize. (I don't normally bleed; I have exceptionally healthy gums.) Throughout the shortest cleaning I ever experienced -- 20 minutes from start to finish of a crappy polishing job -- I just wanted to get up and walk out. I mean, I kept thinking how I took time off work for this appointment and I was being treated so disrespectfully. Afterward, I told one of the office managers how rude and disrespectful Candace was and she apologized, but that was it. No call back to reassure me it had been dealt with or to check how I was doing or if I wanted to schedule the crown they said I needed. I waited two months to write this because I didn't want to write it while I was so angry, but none of that has worn off. These people couldn't pay me to return to that practice. They really need to work on their patient service/people skills. read more

I had a great care, first of all the Staff, Dental Assistants and Dr. Chao and Dr. Bui are very cordial, upfront and professional, they'll work with you and ask want you want done and suggest all options. Never seen so much Hi-Tech on all their equipments, way to go guys, keep it up, overall it's an A+++. Will recommend to all my family and friends. read more

I highly recommend salinas valley dental to everyone. Everyone who works for them is so nice and helpful. And they make you feel very welcome and appreciated when you get to the office. And they are always so supportive read more

Salinas Valley Dental Care - love going to the dentist everyone is so very friendly and helpful and nice and happy i recommend them to everyone - Endodontists Near Me - Salinas, California

These people will call you days before your scheduled appointment to reschedule you over 6 months later, only to reschedule you another 6 months later. They want to take x-rays on every visit. Find another dentist who keeps their appointments with you and is willing to not x-ray you on every visit. read more

I have been a patient with Dr Chao starting about 9 years ago. Two appointments at least every year. His business expanded and I didn't get to see him after a couple years. Despite not seeing him I was willing to keep my care there even though my coverage was at 80%. I could have looked for another dentist my insurance covered at 90%. I was bombarded with multiple texts to confirm appointments. After confirming the appointment the texts still continued. I asked them to no longer text me. After waiting up to 6 months in between cleanings I had told them that my making the appointment was my confirmation I was coming. They must have had a policy change because I got a couple calls the day before the cleaning asking to confirm. I was able to reply about 2:30 that same day for a next day 3:15 appointment. They informed me my appointment was cancelled and I needed to reschedule. I showed up the next day to speak to a manager and got one of the front desk employees telling me that I would have gotten a no show fee if I missed my appointment. How do they charge a no show fee if they cancel the time anyway. I will not be returning. Nobody called me back when I expressed that I was upset they gave the time away. I work in the medical field. I allow patients to still get care even if late. Everyone puts in effort to be there and sometimes things happen. They didn't even give me the chance. read more

The quality and care of this dentistry office is exceptional. I'm a forgetful person so their numerous reminders helped me be on time and prepare ahead for my appt. I'm extremely busy so they were accommodating and moved efficiently to get what I needed done for myself and my daughter. They use the best technology and the facility is clean. I was impressed by everything. The goodies they give you, their protocols, and customer service. Definitely haven't found a dental office this efficient quite yet. read more

When we moved to this area in 2017, I had to find a new dentist office for our family. I have been so pleased with the care we have gotten at Salinas Valley dental care. They are very kid friendly and always make my children feel comfortable. My husband and I have had multiple procedures, they have always come out with a positive outcome. I am so glad to have found an office like this. There read more

I came to Salinas Valley Dental Care as I was looking for a new provider since moving close to the area for work. My fiancée started to come here and had rave reviews, so I decided to also have my cleanings done here too. The team of Serena, Yesenia, Melissa, and Dr. Carolyn provided a comfortable, seamless, efficient experience for me in getting my teeth cleaned. I highly recommend the team if you are looking to have dental procedures or regular cleanings done. read more

Overall it's the most professional and clean dentist I've visited. The staff is really kind and attentive. Their availability for appointments is great, too. They always offer to give me a toothpaste and toothbrush prior to my visits when I'm rushing in from work after my lunch, and feeling self conscious about not brushing my teeth before. Good dentist! My only complaint is the amount of appointment reminders they send is over the top. I think I receive about 3 texts, 3 emails, and a few phone calls the week of my appointment-- to some people this might be helpful though. read more

I have Delta Dental. They say that they accept it. They are even listed as a Provider on the Delta Dental website. I waiting 2+ months for an appointment. Prior to my appointment they contacted me to verify my insurance. They supposedly could not get verification from Delta. I was asked 3 times what my birthday was. I sent them my insurance card twice. They still could not verify and would possibly cancel my long awaited appointment if they couldn't verify my insurance. So... I beat them to it. I called another Dentist. That office immediately verified with Delta and received all of my benefit info... and due to the long wait I had with Salinas Valley Dental, this private and popular dentist told me he would make the time to see me in 2 weeks at the end of the day even though they'd need to stay late. I thanked him and immediately cancelled my appointment with Salinas Valley Dental who had threatened to cancel my appointment since they couldn't verify my Delta Dental insurance. Beware of this dental office's competency. read more

GET A SECOND OPINION! Went in for a cleaning and x-rays. Dr. Goldman looked at my x-rays and said I have 20 cavities. Mind you I've never had a cavity in my life and my teeth don't hurt. I go to my family dentist for a second opinion. I have 1 cavity. They have a wonderful modern office, but they need a lesson in giving quality care. read more

I had the BEST experience at Salinas Valley Dental. The have the best customer service from front dest to dental assistant Alexandra, hygienist AJ and Dr Caroline all the way to Amanda, the kind woman who helped me figure out my treatment plan. I have to say I was very impressed and pleased by the cleanliness, kindness and professionalism this place has to offer. No gimmicks, just straight to the point. Loved that I got an exam AND a cleaning in the same day. I will be going back and also referring everyone I know to them :) Thanks again wonderful staff!!! 10/10 read more

I went here after returning to the area and not having a dentist. The first visit was a joke, in that I was in the office for 2.5 hrs. The staff takes you on a "tour" of the facility, showing you everything short of the toilet, which is a waste of time. The service was subpar at best. They require up front payment of any service that you will have. At no point did they state I would be charged $100 for not cancelling 48 hours in advance, but when I called in 24 hours before the appt this is when I was told this information and that my prepayment for dental service would go towards the cancellation charge. I guess I have to call my insurance for these people falsely taking money from patients claiming it's for dental services and find another dental practice to go to for services read more

I don't quite understand most of these bad reviews but my experience has been absolutely wonderful. I recently became a new patient to this dental office and from the very first appointment I was received in a very welcoming manner, everybody that worked in this establishment was professional and kind. I went back for my second appointment and I have never had such a comfortable experience while getting four fillings! read more

I went in and paid the remaining balance just to be done with it. I do not recommend this establishment. If you want to overpay and get hit with a surprise bill by all means go ahead or if you want to wait for them to try to get a pre authorization and never hear back from them by all means go ahead. read more

Salinas Valley Dental Care - What was paid for crown and root canal - Endodontists Near Me - Salinas, California

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Thank you for your kind service. I am a new patient, and I was informed that my dental insurance covers treatment that another dental office had charged me for. Second, I appreciate the staff; they provided excellent service, X-rays and cleaning. Thanks Alex & AJ. read more

Salinas Valley Dental Care - Impressed - Endodontists Near Me - Salinas, California

Service was okay, went in as a new patient and the pricing seemed a bit outrageous. They told me I needed a ton of cavities filled and a deep cleaning done. Seemed suspicious to me. Went to another dentist for a second opinion and signed a form for them to release my records and they "did" except my new office said that they didn't work and the file showed deleted. Guys if I paid for a service and didn't go with you then do the right thing and release my file. Don't hold them hostage. Also the price they gave me magically went down 10 percent when I said no. Why not just give your clients the best price available from the beginning? Lastly my new dentist said I didn't have all those cavities, I only had one. In short, they lie about what you need and are overpriced. Oh and don't release records!!! read more

When I say my daughter and I are both terrified of the dentist that's an understatement. I took her here because they were recommended by a very good friend. The facility is amazing... super clean and professional. The staff was amazing!!! They did everything to make my daughter comfortable... talked her thru each and every step & continuously checked on her to make sure she was ok. I am planning on switching my dentist after this amazing experience. Thank you SVDC!! read more

We'll they just fixed the failing dental work on Monday and I just bit into a sandwich and CRUNCH the molar Dr. Bui just fixed broke and I almost chocked on the chunks of tooth in my mouth. This means it lasted two days... now I have to find a dentist to fix their work. Thankfully I didn't choke! But now here I am again with dental work, that has failed and within a 2 DAY Timeframe!!!! read more

Salinas Valley Dental Care - The broken tooth AKA failed filling which I just received this Monday, July 27, 2022 by Dr. Bui - Endodontists Near Me - Salinas, California

straight forward and very friendly staff also reasonably priced for the services they provide 10/10 I will be coming back for future dental work Thanks again! read more

First time here, my 7 year old was nervous, as this is a new dentist place for her. The staff is so friendly. We were greeted as soon as we walked in. Dentist and dentist assistant, explained every step of their process. Practice is clean! We'll be back! read more

Salinas Valley Dental Care - Endodontists Near Me - Salinas, California

Every time I have the same bad experience, but unfortunately it's the only dentist covered by my insurance. Very bad customer service, every visit I have to wait at least two hours to see the doctor and they never finished the work to let me go back again. I won't recommend read more

This place is aesthetically pleasing and very clean. Since my first appointment all the employees have been amazing from the dentist, dentist assistants, and the receptionists. I really appreciate the tour I got on my first appointment and taking into considerations my needs and past negative experiences at other places. Today I went in for my 6th month cleaning and they were exceptional. I really appreciate all the reminders and already booking my next appointment. Thank you for an amazing experience and not making me feel scared of going to the dentist. I really recommend this place which is why I also sent my husband and brother there as well . read more

My overall experience has been positive- I have seen several dental hygienist, all have done a great job at making feel comfortable and taken care of my teeth. Some bonuses: They offer many services, the office is always clean,I love the free chapsticks and I also really appreciate their reminder system! También hablan en Español. read more

I have been coming here for over a year for my Invisalign. I love that I can come in on a Saturday because I have three kids, so it's hard to get in on weekdays for me. I am also always promptly seen - never have waited more than 5-10 min in the lobby, and usually no wait once I'm in a room. I am nearing the end stages of my treatment, and my teeth are looking great so far. The office staff is friendly and quick as well. My one minor complaint is that I had to basically pay for the Invisalign all up front (was allowed to split in to two payments a few months apart, but that was difficult since that was basically over two grand a payment). It would have been nice to have a monthly payment plan, like I was able to do for my daughter's Invisalign through her pediatric dentist. It would have made things a lot easier and more affordable. Other than that, I've had great experiences here. read more

Thank you SVDC; I appreciate getting such a quick response to my dental needs. I called as a new patient Friday night, met with Dr. Bui at 10:30 Saturday morning and Dr. Makan extracted my tooth and performed a bone graft at 2:30. I called their on-call doctor Sunday night when I was concerned with some swelling and a spike in pain, but Dr. Chao set me at ease asking me to come in first thing Monday morning. Thankfully after using an ice pack Sunday night I woke up this morning feeling great. I am very impressed by their office's quick, streamlined, personal help. Salinas Valley Dental Care Irving Chao, D.D.S. Ngoc Bui, D.M.D. Madeline Nguyen, D.D.S. Carolyn Chang, D.D.S. Farnoosh Abbasi, D.D.S., M.D.S. Sirish Makan, D.D.S. 831-424-1535 www.SalinasValleyDentalCare.com Hours: Mon & Tues 8am - 5pm Wed & Thurs 8am - 7pm Fri 8am - 5pm Sat 8am - 4pm read more

Salinas Valley Dental Care - Irving Chao, D.D.S. Ngoc Bui, D.M.D. Madeline Nguyen, D.D.S. Carolyn Chang, D.D.S. Farnoosh Abbasi, D.D.S., M.D.S. Sirish Makan, D.D.S. - Endodontists Near Me - Salinas, California

The staff and doctors are personable and they have tried hard to set up their offices for comfort. However - the "tour" at the first visit should have alerted me that I was at a money making factory not a family dentist. They made sure to slip in every possible billable charge - I don't think I've ever had so many X-rays in one day! They twice quoted me for services after "checking with my insurance" and twice were totally incorrect - resulting in $400+ of unexpected out of pocket expenses. Beyond that - the crown they placed is still painful over 4 months after the procedure! I have never had so much pain in a tooth for so long after work was done. What a shame. I really wanted to like this place. read more

All the dentists and hygienists and the office are amazing! I found this place and never looked back! Everyone here is so polite and friendly. They are easily the best dentists I have ever had. They explain everything in depth, answer any questions you have and have no problems helping you understand the answer. The entire team is a very respectful and awesome bunch. Go here and the days of dreading your dentist appointments shall be swept away with an enjoyable experience at Salinas valley dental care ! read more

Horrible Check your bills before sign or pay! Double check your insurance and dental bills !!!! They are charging you even if insurance pay certain % of it. Never coming back read more

We love getting our teeth checkups at Salinas Valley Dental Care! The office staff is very welcoming and accommodating. The space is clean, modern and they provide snacks and goodies while you wait to be called. read more

Excellent Dental This was my first visit and office staff was polite an great. Got me right in an out and made sure I was aware and prepared for all the dental work I needed. I really don't like the dentist but this was a better experience than I have ever had! Thank you Salinas Valley Dental! read more

In the past I've had a bad experience at another practice that caused me a great deal of anxiety. Because of this, I had been apprehensive about returning to another dentist. Since I have been a patient of Salinas Valley Dental my anxiety has virtually disappeared. Recently, I had a bridge procedure completed by Dr. Madeline. I was so impressed that it prompted me to write this review. Dr. Madeline's work is second to none. She always checked on me to make sure I was comfortable, and at the end of the day, it really is the greatest work I've seen. Awesome Dentist and awesome practice!! Thank you Dr. Madeline. Ron read more