Ben & Jerry's is a classic ice cream shop that is more about the experience and nostalgia than just grabbing a quick dessert. We walked into a space that carries the brand's fun, playful style throughout, with colorful décor and an energetic atmosphere that makes it a good stop while walking around the area. The setup feels casual and easygoing, the kind of place where the ice cream is the main attraction, but the overall energy of the shop adds to the visit. The ice cream selection is the biggest highlight. There are plenty of signature flavors that go beyond traditional options, with choices ranging from rich chocolate-based flavors to combinations with cookie dough, brownies, and other mix-ins. We ordered a few scoops and found The Tonight Dough one of the standout flavors, especially for anyone who enjoys a more indulgent ice cream with different textures in every bite. The shop also offers waffle cones, sundaes, and shakes, so there are several ways to enjoy the same flavors, and the waffle cones add a nice touch compared to a standard cup. The portions are filling, and the menu has enough variety depending on whether you want something simple or a more over-the-top dessert. It is also a convenient place to stop if you are with a group since everyone can choose a different flavor. Service was quick and friendly during our visit, making the ordering process simple even when there were multiple customers. The staff moved efficiently, and the team kept the line moving without making the experience feel rushed. The main thing to keep in mind is that the shop can get busy during peak times, and certain locations may have different serving policies or size options. Seating can also be limited, so it works best as a quick dessert stop rather than a place to spend a long time. Ben & Jerry's remains a reliable choice for ice cream with a fun atmosphere, creative flavors, and plenty of dessert options. It is a familiar brand, but the variety of flavors and playful experience still make it worth stopping by when you are craving something sweet. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Fantastic location! I came here with a friend last night and it was a great experience. The woman at the counter was very friendly and gave fantastic service. The phish food ice cream I got was delicious, although it was expensive for ice cream. Plenty of indoor seating and I loved the decorations on the walls, especially seeing which famous celebs came to Ben & Jerry's! Aside from the pricing, the entrance was not very accessible. It is a narrow doorway and the steps are steep. I will definitely be back though! read more

Ben & Jerry’s - Phish food ice cream - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

The ice cream was good however, I did have to wait five minutes because they were unable to scoop it. The waffle cone was atrocious so stale very hard my tooth while eating it on the way to dentist as typing this out. The atmosphere is ugly and dark lighting is very bad and not much seating. read more

Ben & Jerry’s - bottom of cone so hard. - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

to start off the employe serving my Ice cream was very rude and un patient with me which can give me a lot of stress because of my autism. Aswell as when I was checking out they werent able to split a 100 doller bill and made a random guy pay for me. read more

I mean - how can I be anything but insanely happy after visiting for free cone day? The line was long, but they did a really good job getting people in and out quickly. There was a woman standing at the beginning of the shop to hand out menus so people could decided which flavor to order while they finished their wait. I was worried that they might be running out of flavors because they'd been giving out free ice cream all day, so I had a couple of back ups. Not necessary! They had my Americone Dream. I got a cup of it and left happy. The scoop was a good size. Some people got cones, some got cups with cones on top. Nothing was off limits. Lastly, everyone was friendly. You have a bunch of people quickly scooping out ice cream for a never-ending line of people and they still had smiles for every customer. Thank you, Ben & Jerry's. I didn't pay for my ice cream, but I'll come back and give you all my monies. read more

Ben & Jerry’s - Americone Dream on free cone day, 2019 - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Ben and Jerry's is a tried and true place for ice cream so you already know that it won't disappoint! Located right on Newbury, this place serves as the perfect place to get a snack and recharge as you are making your way along the beautiful, iconic street. Just make sure to be on the lookout for this place is a little bit hard to spot if you aren't actively looking for it. During my most recent visit, I decided to get one of their newest flavors--the Cinndoughrella, which is a toothsome combination of cinnamon and caramel ice cream with cinnamon bun dough, shortbread cookies and oatmeal cinnamon cookie swirls. Really delicious and if you are a cinnamon lover, you will especially like this one as the cinnamon is definitely prominent in its flavor. However, if it doesn't sound like your thing, rest assure that there are TONS of flavors to choose from and you have the option to put it in a cup, cone, or make it as a milkshake. If you especially like your flavor, you can buy a pint to take home with you. It is a bit on the pricier side, but there is something special about going to a physical ice cream store, picking out your flavor, and being able to enjoy it as you are people watching right on Newbury. Now that's a treat worth splurging on!! read more

Ben & Jerry’s - 2 scoops of cinDOUGHrella in a cone - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Small B&J's with a few tables inside and a few dozen flavors of their classic ice cream. Some, the same flavors offered in stores and some are unique that I've never seen in a supermarket. I got a small cup of the Salted Caramel Blondie (no chocolate!) and enjoyed it thoroughly. The young ladies scooping were definitely working hard and making the queue move as quickly as possible. Fortunately on this evening, everyone was just getting scoops and not shakes or sundaes which would have slowed down the line. And seriously, when there are people behind you is NOT the time to get more than one "taste." One is enough, sweetie. Not three! read more

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I stopped in on cold Sunday afternoon while on a walk. The city had lifted the vaccine requirement. I went to Emack and Bolios first but they were closed. I ordered a small dish and cost 6.75. I saw the sitting area all roped off. I was standing reading the pictures on the wall. No one else in store except woman serving and at register. She then tell me; Sir, you can't eat in here.... So much for customer satisfaction? I just came from a pizza restaurant up street where people welcome to enjoy their slice of pizza... Btw ; the Change is brewing was the ice cream I ordered... was lousy with ice taste like sat there too long... probably because first time customers like me will never return. I ate my small dish outside on sidewalk in cold... not worth visiting. read more

We and our kids love this place! Of all the many ice cream stores on Newbury or downtown Boston this is our favorite. They have so many delicious flavors it's wonderful to try different ones depending on our mood. The service is friendly and efficient. And it's so cool that anyone getting ice cream there can feel incredibly good about giving money to a company that works so hard to do the right thing in their business decisions. Ben & Jerry's was a pioneer of using organic milk, avoiding growth hormones, cows from factory farms and supporting family farmers. They are one of the company's that sets the high mark for how companies choose to operate and do well by doing good - like Patagonia, Whole Foods, Gap, AllBirds, Levi's, Life Alive, Chipolte... read more

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Love Ben & Jerry's iced cream ..went there this week with my family I couldn't believed what I saw the worked doesn't use any gloves !!! really ? What's the point for us to use mask ? What a shame... read more

Ben & Jerry’s - No gloves to put the iced cream in the cup - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Mostly everybody has had Ben & Jerry's ice cream. Being able to get it from their shop is a different experience of course. Ice cream from the supermarket is never as good as when you get it from the shoppe. So you just need to pay attention to the new flavors they have & try something different to expand your horizon. Remember something they have today may be gone tomorrow, so don't miss out. Having the smell of fresh baked waffles wafting through the store is simply a perk. I was so happy to get my favorite. which is chocolate chip cookie dough which was vegan & made me super ecstatic!! I guess the only issue I had was how my waffle cone was bending in my hand while I was licking my ice cream, which was weird. I mean they're supposed to be crunchy, right, not soft? Oh well, it was still tasty. read more

Love Ben and Jerry's! The ice cream is always good. This location is on the smaller side, but there is a a good amount of seating. The staff at this location is very friendly. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

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the lady working the register took 20 minutes to scoop my ice cream. she was blonde and short and was on her phone instead of giving me my change. SO not getting a tip. read more

They closed before 9 pm but website said they were open until 10. Guy working there was a jerk.

What can i say? It's Ben & Jerry... The pioneers of premium ice cream with all the fat and all the flavor... and a candy bar. .. and a cookie in it. The Deal: share a cone with your love and walk off the calories while people watching on Newbury street! read more

It is super expensive place for Spanish people, we have payed around 15$ for a sundae and smoothy, in Spain you can eat a very good ice cream for 3 or 4€ Here the quality is not the best one, they use a lot of sugar, but if you are a foreigner, this franchise is a must, you know typical American The place is small only a couple of tables, it is clean and not very noisy and you can use the Vans shop free wifi . read more

Ben & Jerry’s - It doesn't look very good but it was an American sugar shoot and it tastes quite good. - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Finally, finally I got to try out the new Ben and jerry flavor that was isn't yet available in grocery stores! My friend and I shared a two scoop waffle cone with the new truffle kurfuffle flavor and coffee buzz buzz. They were delicious!!!! The price is a little steep at 8 dollars but we enjoyed every bite. On a side note Ben and jerry isn't as sweet as hagaan daz which is a huge plus to be my liking. They don't have oat of this swirl which I wanted to try too, but you can get the new urban bourbon in selected grocery store! read more

Ben & Jerry’s - Get this !! New truffle kurfuffle and coffee buzz buzz - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

I went in today to get healthy frozen yogurt half baked and was told they no longer sell it since the pandemic. I have high cholesterol and ldls and the froyo is much better for both of these according to my doctor if I eat it once a week. Please bring this back so we can be healthy again!! read more

I loved the service I received here. The employees are amazing. They were dancing when we walked in. I loved the vibes here. read more

Ben & Jerry’s - A happy customer - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

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Good ice cream. Nice selection, definitely more expensive than buying it from a store, but cool place to go during the summer and you're craving ice cream and feeling financial confident. Really loved the chocolate covered cone! read more

Ben & Jerry’s - Small shop, but enough space to wait in like unlike Amorino - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

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Pros: -Two employees working around 7PM tonight were beyond helpful! They introduced us to the newest flavor (Salted Caramel Brown-ie Ale--didn't love the base, but did love the saltiness) and were just really pleasant to interact with -Plenty of tables both inside and outside to people watch -- Chocolate Peanut Buttery Swirl Scoop-shop exclusive. Richer chocolate base than other B&J chocolates. I was less jazzed about the PB texture--the PB cookie dough in the Tonight Dough is much more appealing than the small clumps of PB swirl. I'd consider this flavor again if anything ever happens to the Tonight Dough (don't ever do that to me, B&J!) -- Can't consider going back to the claustrophobic Newbury Emack & Bolio's with no seating when this is a short walk away! read more

FREE CONE DAY! Despite a long line of sweet-toothed customers snaking out the door, the employees are friendly and incredibly efficient. I was in and out of there in under 10 minutes with a cone of delicious Coffee, Coffee BuzzBuzzBuzz (coffee ice cream with espresso bean fudge chunks). In all my visits here, from spontaneous drop-ins to purposeful cashing in of birthday coupons, service has been helpful and friendly. I just wish they put descriptions of some of their less self-explanatory flavors so I (and I'm sure plenty of others) don't have to ask all the time. But the employees never seem exasperated and are always willing to provide free tastings. If only today was a bit sunnier while sitting in front of BPL enjoying my cone. Here's to hoping that I'll buzz through my work now. read more

Ben & Jerry’s - Free Cone Day! Coffee, Coffee BuzzBuzzBuzz! at Copley. - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

YUMMY, rich, creamy, and flavorful ice cream. Definitely sample as many flavors as you want, particularly the odd-sounding ones. I haven't been disappointed yet! The line can move slowly, so that's a little irritating when you're stuck waiting on the staircase. The ice cream is definitely on the pricy end, two smalls came out to ~$11. To get the most out of your money, definitely go with the cone rather than the cup. The cone gives you so much more ice cream (see picture below)! read more

Ben & Jerry’s - One small cone and one small cup of mint chocolate - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

It's Ben & Jerry's, so you already know the ice cream is going to be delicious. That wasn't the problem. When I arrived at 9:40 on Thursday, the girl working there refused to serve me and my two children as she claimed they were closed. Rechecked the hours of business. Supposed to be open until 10. This did not sit well with me. Cleaning and shut down should happen after hours. Not while you claim to be open. What a waste of a trip. Thankfully my kids handled it in stride. read more

Lauren Robinson provided us with amazing customer service. She always has a smile on her face whenever we come in.

No complaints here!!! Line was long, but the staff did an EXCELLENT JOB at keeping the line moving. The only problem I saw was how low-vis the building is. You kinda have to look for it to find it. You do what you can with the space available, and they do a good job with that. Definitely worth your time on Newbery St. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

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Staff moved quickly on a busy Saturday night but still very friendly and efficient. The guy who helped me let me sample before I made my decision. I will definitely come back next time I visit Boston. Also, shout out for having all black staff!! #blacklivesmatter read more

Ben & Jerry's will forever be a favorite ice cream location of mine. I remember the first time I found out that they sold pints of their ice cream in stores, and I was super excited. My favorite flavors are the Cherry Garcia and the Coconut Seven Layer Bar. I recently tried the chocolate dipped rainbow sprinkle waffle cone, and it added such a fantastic flavor to my ice cream! I always say the more scoops the merrier at this place, and I would say that whatever you order you absolutely cannot go wrong! As a side note, I also love how progressive the company is as a whole and how unapologetically themselves they are. 12/10 would recommend! read more

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Is it global warming that's to blame for ice cream, frozen yogurt, smoothies, sorbets, shakes and frozen crushed ice coffee drinks costing so much? Not just at B&Js but everywhere, I mean... a fresh hot coffee costs 30 or 40 cents less than an iced coffee in most places. Ice doesn't cost that much.... does it? Have we really screwed the planet that much? Well maybe we have, or maybe it's just the rent for having such a prime tourist- and shopper-grabbing location because here it's virtually impossible to get anything under 5 DOLLARS. Still, what you do get is good and in large portions. There's great variety and the staff here are wonderful. The decor is a kids dream (and therefore a little too much for me), if a little cramped and dark inside. There's an excellent outdoor seating are to enjoy your treat with a friend whilst you people-watch, and there's some great photos of fatties taking on 'The Vermonster' - a giant tub-of-ice-cream challenge. Now if B&Js could only start serving a smaller portion for 3 dollars or so, I'd come here a lot more often. And if they get rid of those spooky two dead bodies in the window - they kind of freak me out. Like Chloe says... this isn't Weekend At Bernie's (1 or 2) read more

This is the place to go if you're down on Newbury and want an ice cream or a smoothie and don't feel like walking up to JP Licks further up. Yes, it's expensive, but it's pretty yummy. I've been going recently on lunch breaks to pick up smoothies for me and Jesse, and they are a yummy alternative to an actual lunch and are filled with fruit and goodness. The lemonade/limeades are also killer. If you go for a shake, the oreo shake is really good, and in general, go for the shakes with "stuff" in them.......the plain ones are a little too plain. The reason there are only three stars is that it can take a while....it's not the place to go if you're in a hurry and there's a line. The staff is friendly, and really do work hard to get through the line quickly, but it's still a time suck. read more

Visited this Ben and Jerry's with a friend from out of the country. We just wanted some ice cream after dinner and figured this was a safe bet! I love their ice cream, don't get me wrong, but we realized after we left that we'd both been seriously jipped out of our money. The manager was helping to scoop ice cream as it was not a busy night, and put mine in a larger-size cup so "the toppings wouldn't fall off." Then she proceeded to charge me for a bigger size, which I didn't catch on to until my friend mentioned that the manager had done the exact same thing to her. Good ice cream, bad staff! Get it together, Newbury Street Ben and Jerrys! read more

I love love love this location of Ben & Jerry's. The staff are totally nice and cool - not the typical harried angry type that generally work at an ice cream establishment on one of the first nice days of Spring in Boston.... As in every kid and his ice cream smeared face are running unleashed on a sugar high and dirtying up the place while screaming at their mums. No no, the staff here was so nice and willing to give me a taste of this peanut butter chocolate concoction of the day thingy all with a smile and a quick wit. I also got some jelly bellys which were fantastic per usual. I like this place to get my ice cream and run though, because it is a bit dirty due to the aforementioned customer. But, for what its worth, the music they play is quite enjoyable and perfect for line-waiting while admiring the photos of those adventurous enough to take on the vermonster. read more

This exchange pretty much exemplifies the contagious enthusiasm of the staff at this location: "Is it stressful working free cone day? I mean, the line is out the door all day..." "No way, it's my favorite! Everyone is so happy and smiling!" I see the manager here all the time, he's a big guy with an even bigger smile and always really excited to chat... Once he told me all about the franchisee meeting in the Bahamas, so I guess I, too, would be super happy if that was my job, but still... One beef: why why WHY the jump in prices? I was somehow able to justify $4.50 for a small cone: you can get two flavors! rent must be really high! I would pay $1 just for sniffing the ambient air alone (mmm, fresh brownies and waffle cones)! I mean, it's still less than five dollars! But now it no longer is less than five dollars, so I guess I'll have to limit my trips here to twice a week... read more

It's a great place to take a load off and people watch Newbury street while eating awesome ice cream. I've never had any issues with this location; it does Ben & Jerr-bear proud. read more

This place rocks - half because they donated hundreds of "buy one get one free" coupons to the Kids event I had been working on - half because it is Ben & Jerry's and it's amazing. I don't think this really needs much explanation, but this B&J's has a great staff, and a great location. Seating available inside & out (I think, right?) making for a perfect ice cream date! New flavor alert: 7 Layer Coconut Cookie ...... heaven in a waffle bowl!!! Now only if they could open in Washington Square and put Emack & Bolio's out of business!!! read more

This is conveniently located on Newbury St. in Back Bay. This is a pretty typical Ben & Jerry's, be prepared to drop a few bucks on ice cream for sure. They have a good selection of flavors and the staff is attentive and very quick. They have a good amount of tables outside, which is a great spot to enjoy your ice cream on a nice day while looking out onto the beautiful architecture of Newbury. I had an all time favorite of mine, The Tonight Dough, they also have a great selection of sundaes, shakes, and fancy cones. It's a great pit-stop to take a break from sightseeing and shopping. read more

Ben & Jerry’s - Tonight Dough in a dipped waffle cone with Rainbow Sprinkles. - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Ben & Jerry's.... What more is needed!!!! YUM-TASTIC!!!! A New England must if you have never had B&Js Ice Cream before. read more

I've dropped a star because this location is almost always pretty darn filthy. I know you're busy dishing up ice cream for tourists, but the floor is always a mess and the ordering counter is sticky with spilled ice cream. I'm always a little turned off walking into a dirty food establishment. And now, onto the four stars: the employees here ALWAYS honor my request for a waffle cone stuffed with the equivilent of an entire pint of Chocolate Therapy. Not the prequisite 2 scoops -- more like three and a half. They pleasantly joke around with me and always smile. Oh Ben and Jerry's, I love you. read more

Can I just say that Chocolate Therapy Ice Cream has the effect of a liquid chocolate and Zanax combination but of course still tastes amazing? BJ's has the best flavors in general, but Chocolate Therapy is my winner. I heart this place so much, and it's surprising not as overrun by tourists as one might imagine. I've gotten into ice cream as a sporadic treat, so I'm down with the $5 price and slightly large servings. read more

I always love Ben and Jerry's. This was no exception - great flavors of ice cream! I recommend the Americone Dream. the servers were friendly, fast, and overall made everything perfect. read more