Today I found myself in need of a tire after experiencing a blowout, and I'm so glad I came here! I…read morehad the pleasure of working with Bill, the manager, and he went above and beyond to help me. He was incredibly kind, gave me a great deal on a used tire, and even stayed after closing time so I could make it from my job in Gardner to get my car taken care of. It's hard to find customer service like that these days. Bill truly cared about helping me get back on the road safely, and I couldn't be more grateful. If you're looking for honest service, great prices, and people who genuinely care about their customers, I highly recommend checking out this tire shop. They definitely have some of the best deals in town!

Anderson came through for us when we had a flat tire right outside of Ottawa and had to stop at a…read moregas station. A nice gentlemen that stopped to ask if we needed help, recommended Anderson. After I changed the tire and put the spare on, we made the short trip and the guys there were super helpful and very nice. They were able to patch up the tire and didn't try selling me a new one. They were honest though and recommended that I replace the tire soon. All I wanted to do is get back to KC and handle it there. They had me back on the road in 20 minutes.

Great set of guys working here, they make sure you're given the highest quality service, it's also…read moregood pricing. They're very efficient, swift, and never overbidding. Highly recommended!

i have had to make 5 trips the last two times I have had a flat. last time it was loosing 50PSI in…read morea day. They said they couldn't find the leak. I sprayed the tire with soapy water my and marked the leaks myself. Now they are saying the leak is in the sidewall and I need a new tire. i know where the leaks were. The new manager Jason has ruined this store and I flat told him that. He said that is funny sales have double Since he took over. Yea because your selling everyone new tires instead of fixing their flats. I am done with firestone. I have reported him previosly. His own employees can't stand him either. I feel sorry for them.

Love the small town service here! Tyler in the QuickLane was so friendly and helpful-got me in and…read moreout with my minor issue-so I could get back on the road quickly. I live in the KC area, but this might be my new home for service on my car!

Excellent customer service here at Bienie's. My car broke…read moredown on I35 and I was able to hobble it to Bienie's. I got there after hours and Aaron was still there and told me they would help me out. They even arranged a rental car for me, bending over backward to help. Even locating the part I needed was challenging for them but they pulled thru and got me back on the road in the quickest time possible. I highly recommend this shop for whatever your vehicle needs. Veteran-owned and operated, great people working there.

I took my vehicle in a less than a year ago to have a rear differential noise checked and they…read morereplaced the front wheel bearings instead when I picked up my truck it still had the same problem they said that they didn't have anyone to do that repair. I went in today and they say it's the front wheel bearings again and admitted they had bought bad parts i n the past Bit Would Not Stand up to warranty because I was 4000 miles over warranty so they say!!!!!! After admitting they bought bad parts I now have a 1500 mile trip ? W T F

I got my first new car! Not one that is just new to me, but new period. I'm twenty years old and I…read morehave owned four cars since I was sixteen. They were all used, not previously well taken care of, but they were always fun cars to drive. But my dad decided to get me a car that would be reliable and awesome, and I was able to find that in the 2013 Ford Fiesta SE in blue candy color. Google it -drool- Mood lighting, blind spot mirrors, bluetooth, a huge trunk and more? Yes please! OH yes, cannot forget the 35mpg city/42 highway! My dad called on a Monday and asked a man named Jason to get the ball rolling on financing him to buy me the vehicle. We got excellent financing on it at 1.9% interest, so that was even better! We got the vehicle, extended warranty, roadside service for the 72 month duration of the loan, and more for an amazing price. I actually live in Gardner and I had to work on Tuesday, so I had to spend another day without my beautiful car, but my father went down on Tuesday to sign the papers for me so I could simply pick it up on Wednesday. So the day finally came and I was beyond excited! I had met Jason on Monday when I was in Ottawa and talked to him a bit about the car. He was insanely friendly and personable. We laughed and joked (my friend was with me too) and I left feeling great about the car. I went and picked it up and Jason wasn't there that day, but Mike(?) came and gave me the keys. Kristen came out with me and showed me some of the features, syncing up my phone to the bluetooth, etc; she was funny too Before I picked up the car my dad noticed a little ding in the side where a chip or two of paint was missing, maybe like someone had accidently hit it with something. They put it in the contract that there was a spot or two to buff out, and I made an appointment for this Tuesday to get it fixed, at no charge of course. The whole process was just so smooth and enjoyable! Kristen even gave me her business card with her personal phone number on it, telling me that I could call her or even text her with questions if I wanted. Such a sweet gal! So much so that the friend that was with me that day went in and bought a 2010 Ford Taurus for herself today! This was a great experience and I didn't get any of that typical sales junk people talk about when it comes to buying a car. A+ place, A+ people!

I happen to work for a dealer group and had Advantage put batteries in my F350 Powerstroke (Our…read morecompany does not own a Ford Store). They were friendly and fast in their service department and Quick Lane was Quick, prices right on the money. I will go there again.