I got my first new car! Not one that is just new to me, but new period. I'm twenty years old and I have owned four cars since I was sixteen. They were all used, not previously well taken care of, but they were always fun cars to drive. But my dad decided to get me a car that would be reliable and awesome, and I was able to find that in the 2013 Ford Fiesta SE in blue candy color. Google it -drool- Mood lighting, blind spot mirrors, bluetooth, a huge trunk and more? Yes please! OH yes, cannot forget the 35mpg city/42 highway! My dad called on a Monday and asked a man named Jason to get the ball rolling on financing him to buy me the vehicle. We got excellent financing on it at 1.9% interest, so that was even better! We got the vehicle, extended warranty, roadside service for the 72 month duration of the loan, and more for an amazing price. I actually live in Gardner and I had to work on Tuesday, so I had to spend another day without my beautiful car, but my father went down on Tuesday to sign the papers for me so I could simply pick it up on Wednesday. So the day finally came and I was beyond excited! I had met Jason on Monday when I was in Ottawa and talked to him a bit about the car. He was insanely friendly and personable. We laughed and joked (my friend was with me too) and I left feeling great about the car. I went and picked it up and Jason wasn't there that day, but Mike(?) came and gave me the keys. Kristen came out with me and showed me some of the features, syncing up my phone to the bluetooth, etc; she was funny too Before I picked up the car my dad noticed a little ding in the side where a chip or two of paint was missing, maybe like someone had accidently hit it with something. They put it in the contract that there was a spot or two to buff out, and I made an appointment for this Tuesday to get it fixed, at no charge of course. The whole process was just so smooth and enjoyable! Kristen even gave me her business card with her personal phone number on it, telling me that I could call her or even text her with questions if I wanted. Such a sweet gal! So much so that the friend that was with me that day went in and bought a 2010 Ford Taurus for herself today! This was a great experience and I didn't get any of that typical sales junk people talk about when it comes to buying a car. A+ place, A+ people! read more

I happen to work for a dealer group and had Advantage put batteries in my F350 Powerstroke (Our company does not own a Ford Store). They were friendly and fast in their service department and Quick Lane was Quick, prices right on the money. I will go there again. read more

horrible customer service worst dealer i have dealt with said that all i had to do was sign papers and it was done i get there and they want more money and it isnt done and they say it cant be completed till money after i already drove 30 miles to get there went to laird noller in topeka and found a nicer truck for better price and much better service i wouldnt recommend them to any one drive to topeka much better service and prices read more

I called to get a couple windows fixed because the motors were out. They told me that they could fix it the next day and it would take about an hour. I decided to take it to them that day instead and then pick it up the next day when they were finished. The next day I called when the truck should have been finished. They told me that they had only done the estimate (Over $700 to fix). When I asked how long that would take they said it couldn't be done until the next day. I couldn't wait that long and didn't want to pay that much so I just went in and picked it up. I was charged for 1.5 hours of labor to figure out the motors were out in the windows. I told them that when I called. $145 for them to push the buttons on my doors. While waiting to get my bill there was some very inappropriate discussion between the service manager and the girl printing the bill. Right in front of me - the customer that neither one of them knew. I have since sent them a message and filled out 3 of their surveys that they emailed. Still no response from them after almost a month. I would not recommend these guys to anyone. read more

I drove over 3 hours to look at a used truck that I saw on this dealers website. After arriving I realized the vehicle had 10,000 more miles than was advertised, however I negotiated and purchased the truck. Advantage Ford agreed to replaced the ball joints and give me a front end alignment at no charge on the truck and I purchased a set of new tires from them for it. Since it was late in the afternoon on a Friday I agreed to return the following week and pick the truck up. When I returned they gave me a receipt from their service department showing that the ball joints had been replaced and I drove the truck home. When I went to have the oil changed about 2 months later I was informed that the ball joints indeed were never replaced and the front end was not aligned. I have made numerous calls in an effort to get this issue resolved and all Advantage Ford will do is give me the run around. In fact, all they want to do is to sell me another vehicle. In summary, this dealership cannot be trusted and I would not recommend doing business with Advantage Ford in Ottawa. read more

Initially I thought I got a fair deal but after one year I have had to have it in the shop for a burnt out alternator, a bad ABS modulator and a new rear end put in it and today I find that I have no spare tire. Who ever heard of a dealership selling a Ford Certified Vehicle without a spare or any vehicle for that matter? So I call the dealership to discuss this with them so five transfers later including a transfer to Quicklane to sell me a spare, the receptionist then asks if I would like to leave a message for the GM because he was out for the day in which I did. Well low and behold I get a call back about 10 minutes later and of course they say that "well our records show that it left here with a spare" and after a couple of minutes of back and forth of well it could've have been stolen... with GM Rick Nunez I have heard enough. I can't say enough bad things about this dealership and why not to buy a New or "Certified" vehicle from them if anyone ask me where I bought my truck I will happily tell them Advantage Ford of Ottawa and will let them know what an ordeal it has been. read more

"When I bought my F-250 from Advantage Ford the body had no dents anywhere, it did however, have a few mechanical issues when I bought it. The irony is..."each time it has been worked on in their service department. It comes back with more problems than what it had before it went in...along with getting dents in places no grocery cart or car door could make. I have had the truck for a month and a half, and it has been in their shop 4 out of 6 weeks. In fact it's going back in again, tomorrow...let's see what other problems it'll have when I get it back this time. So...to sum it up, as for the sales & office people 5 stars...no complaints. The service department...I wouldn't give them 2.5 stars...in fact if my truck isn't fixed right this time, or it has more problems than it did before it went in...again. This will be the last time they'll ever work on my truck or my fiancé's car. By the same token, I will no longer recommend them to anyone, for anything...not even to buy a vehicle...ever. In fact, I will discourage people from going there...and I talk to/know a lot of people. Like the saying goes, "word of mouth is the best form of advertising and talk travels. I will post again to let people know the outcome..." read more