Casey saved the day!…read more It's been hot - in the 90s - and our AC just stopped blowing cold air. Cleaned out things as best as we could...no dice. Called on Thursday morning and were scheduled for Friday afternoon BUT Casey got done with another appointment early and asked if he could come now. Same day service...within a few hours of calling. 100% recommend!

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

I was having problems with my furnace thermostat. The technician, Mark Cemensky, found the problem…read moreright away and fixed it. He also checked the furnace to make sure everything was working in proper order. He was very efficient and explained everything to me. I give Utah's Best Home Pros 5 STARS as they are the very BEST!!! Ruth Jones Tooele

because the a/c wasn't working at house. We have used Utahs Best Home Pros before with no issues…read more Teasha looked into our situation & let me know there's no power going to unit. Teasha is hvac not an electrician however she could get someone to come out for 260.00 to 777.00 (?) to access what's going on. Mark Cemensky arrived and stated there's no power to unit. He checked the breaker box & advised me that with 3 major appliances, the 100 amp box is basically maxed out. The recommendation is to upgrade to 200 amp box inside, new box outside, wire & permit for 10158.00 & that would get the a/c working today as it needs a 2 pull & there isn't one available. I tried reaching the homeowner with no avail. The homeowner is out of town & me not understanding what's going on. I asked Mark if this is pretty regulated or do I need to start calling around to see if I can save $. Mark replied it's pretty regulated. (Must be a master electrician to do this job) Mark could get a/c up & running today however, he's leaving tomorrow afternoon to go out of town for the weekend. Feeling out of options - I ended up signing to have work done. It took over a week to receive anything with pricing & unfortunately non specific. Meanwhile, the homeowner needs details. Needless to say, we won't be completing the job. 4200.00 for new 200 amp box & 2 breakers my cost from Lowes is 250.00 best I can tell. Bottom line - don't rush - get 3 estimates

WOW! This is the most amazing experience I have had with a plumber. They did great work, were…read moretimely, cleaned up after themselves and didn't over charge me! Definitely not my experience in the past - I won't go any where else in the future.

FOLLOW UP REVIEW ON 10/25/19! Ben at Prestige Plumbing…read morealways does an absolutely fantastic job - from explaining how everything works, to the changes being made, as well as how all the equipment and repairs function together. Ben recently did a wonderful job with installing a new water softener system into my residence - and not only explained how all the equipment worked, but he also made sure that it was properly set up and ready to function immediately by ensuring that the new setup had been properly initiated. It is truly a pleasure having someone of Ben's caliber and expertise to work with. Both Ben, as well as Prestige Plumbing, are highly recommended! ORIGINAL REVIEW: If anyone is looking for a dependable and fair plumbing company, I would highly recommend Prestige Plumbing! After calling and texting a different plumber reand not hearing back from them for over a week - I contacted Prestige Plumbing instead to have someone look at a leaky shower faucet. The dispatcher (I believe Brittany was her name?) answered promptly, was very helpful, and was able to get me on the schedule within two business days. The dispatched plumber Ben then showed up on time, as promised, on the scheduled day, and was extremely helpful in explaining how things worked. He then proceeded to repair the issue in a timely manner, all for a fair price. Thus, I would have no hesitations or qualms with recommending this company to anyone looking for any plumbing work. Give them a call, you won't be sorry!

ROTTEN PIPES IN 67 YEAR OLD HOUSE---NO PROBLEM. We even had a bathroom to use at night…read more Cauliflower pinhole leaks in many places; couldn't even tell the pressure was low. Chris came by and gave an assessment and estimate. Not the lowest of the three bids we received (all the same ballpark), but HE did the work and he and the team (Kelly) with assistants were super smart and competent. All of our pipes replaced with PEX in three days. Fewer sheetrock holes than expected. Pressure and flow--amazing after replacement. Protected our house during the work and cleaned up beautifully. My wife agrees that they were great, and no, we are not related to anyone here. We will be using them again in the near future for leak detector installation, and any future plumbing needs.

Do not trust this company! Service was scheduled from 1 to 3. When they didn't show up, I called…read moreand they said that my appointment was lost in their system and that they would send someone right over. 45 minutes later, they showed up. I needed my water heater flushed and my water softener filled with salt. Two very simple services. They proceeded to try to upsell with additional repairs and replacements that I later confirmed were not needed. Their estimate was over $900. I contacted a different plumber who gave me an estimate of half the cost.

We had a shower valve leak in the bathroom wall and got flooded…read more Christian at Salt City Plumbing was awesome. He helped us out with the best workmanship and customer service! We were blessed to have him as our Plumber! We highly recommend him!!

I had 4 bids from multiple service providers. I really liked the bid the honesty and the promptness…read moreof salt city plumbing. I felt like the technician was fair, honest and knowledgeable and was really happy with the results of service.

Our second experience with Thurgood Plumbing was great - just like our first! We made an after…read morehours call and was able to make an appointment for the next morning. Gusto showed up as promised and was friendly and efficient! Thank you!

We had a toilet overflow and leak into the floor below. Thurgood Plumbing & HVAC sent Kevin over…read moreright away. Not only did they identify the problem, they gave us recommendations for any potential future issues they noticed with our plumbing and HVAC systems. They also provided us with at 3 options to fix the original problem plus cost options to prevent the future problems from happening. Jim (the cost guru) had excellent customer service and was so willing to help in any way he could. Kevin (the inspector) was very knowledgeable and answered all of my random questions that came from being a first time homebuyer. This is now my favorite company to go through and I look forward to working with them in the future.

We had a huge problem where our old water softener went bad and started flushing beads throughout…read moreour entire house plumbing system and it clogged many of our fixtures. I called a few different places for help and thankfully Aaron was one of the first to respond to me. He quickly communicated via text and came out soon and gave me a very reasonable price quote lower than the other place, and it was clear he knew what he was doing. Not only did we get back up and running much faster than I expected, but Aaron came up with a very creative solution to a particularly challenging clogged shower that didn't entail major invasive work and saved me more time and money. I haven't had a Plummer that I trust enough to recommend to others before now, but now I do. Thank you so much!

I'm VERY pleased with Aaron's work. He went above and beyond my expectations. He was fast and…read moreresponsive, made excellent recommendations, was super knowledgeable and recommended solutions to issues which had stumped other plumbers. He gave me pricing up front which was lower than the competition. He replaced my water heater in record time. My dog loved him too. The cherry on top was he didn't charge me to quickly fix an extra something under my kitchen sink - WHAT A CHAMP!!! Thank you so much. :D

*UPDATE - After posting this review I did receive a call back and they sent someone out to look at…read moreand address the issue. The technician they sent, Gary, was very professional and did a great job of explaining the system and the issue. If I could give less than one star I would. I just purchased my furnace less than a year ago and it quit working on one of the hottest days in Salt Lake. I called for service on Friday and was told that the soonest they would be able to get someone out would be Monday. Leaving me to either have to spend additional money that should be covered under warranty or wait until Monday with temperatures expected to be over 100 all weekend. Incredibly horrible customer service. I would definitely not recommend them to anyone as they will leave you to fend for yourself after giving them thousands of dollars for a new unit.

Daniel was extremely friendly and helpful! Will only have him do any work on our home from now on!read more

Dustin came out to get our evaporative cooler set up for summer. He was incredibly friendly,…read morehelpful, and went above and beyond to make sure the job was done right. When we turned on the water to the cooler we discovered the water line was cracked and leaking, but Dustin worked with me to find a solution to make sure we got the cooler up and running same day, despite not having the length of line he needed. I really appreciated Dustin's willingness and enthusiasm to provide a workable solution for us. So many technicians would just shrug and suggest calling the office to schedule another time to address this issue or begrudgingly consider alternate approaches but Dustin went above and beyond to provide excellent customer customer service as if he owned the company himself, something I was pleasantly surprised to experience with a company as large as this. I will definitely be using My Buddy The Plumber again for all of my future plumbing and HVAC needs and recommend you to do the same! You know a company is doing something right when the employees are as exceptional as Dustin!

My Buddy The Plumber was trusted and reliable company... until they were not…read more Several years ago I signed up for their membership service called "My Buddy The Plumber's Club". after more than a year of the service I call to cancel the service. The person I spoke to said that was fine and they they had cancelled the subscription. Well.... After several several months (almost a year!!) THEY STARTED BILLING ME for the membership WITHOUT any notice or communication. TOTALLY UNETHICAL, DISHONEST BEHAVIOR.

Every interaction I've had with Expert Services technicians and office staff has been top notch!…read more They were quick to respond, listened to our concerns, made thorough inspections and evaluations, and offered different options to work with us within our budget. Mark was exceptionally good in the work he's done at our property. Very respectful, friendly, explained things well so I could make a good decision on what was most pressing and urgent to be done, and what could be put off a little longer or longer term. I highly recommend Expert Services for plumbing, and HVAC work!

We've been using Expert since we moved to our home over 7 years ago. They're always great and do…read moregood work! Mark W. went above and beyond and even cleaned up under our kitchen sink that was already messy before he came and fixed some pipes under the sink that caused the mess. He even gave us a discount when something broke trying to take it apart and also had to be replaced.