Went to Emergency Room at PIH in Downey with a painful dislocated shoulder. Dr. Gallup, RN Diana,…read moreED Techs Albert and Angelina were amazingly nice to me. Dr. Gallup put my shoulder back together under full anesthesia. The RN took good care of me until I woke up. Feels great to know that we are in the best hands when we need them the most. Thank you all.

The poor reviews of this facility are truly deserved. This review is for the ultrasound department…read moreand, by association, Dr. Leslie Gonzalez. This group misplaced a decimal point when telling my wife how much a procedure would cost so it ended up costing 10x what they said it would. They don't seem to ever make a mistake in our favor, do they? And then their billing department was so inept, that they actually thought that we had an insurance plan that had a $7,200 deductible (my wife has an excellent health insurance plan through the state). Anyone in the medical field should immediately know that this is wrong (I confirmed with the insurance to figure out how this place's billing department could be so wrong), but instead of trying to figure it out, they doubled down on it and gave us attitude to go with it. They ended up billing my wife double for the initial ultrasound and the follow-up. I'm still in the middle of figuring out how to proceed clearing their mistake, but it's proving to be a complete waste of time which is 100% due to their incompetence. Avoid this place like the plague.

First of all Kaiser has it own diet program. Stay in the hospital. It was not even edible…read more Nothing was good. I think they most do it so you do not stay longer. The new hospital wing is amazing. Look at all the pictures. Humongous tv, nice couch, really nice bathroom, even with a shower, nice nicer shower than they usually have. Now for the four stars. The nursing staff and doctors were great. The nurses we're friendly courteous and made my visit much better. They also had nurses assistance and aids and all that stuff.. I had the same doctor came in two or three times because I had a bad infection and I have cancer so my immune system is weak, so he took really good care of it. He did a culture and found out what kind of infection sure it was. that the medicine was the best and working well before he's letting me out. This visit was like the old great Kaiser.

I am writing as both a Kaiser Permanente member and a retired healthcare professional to formally…read moredocument serious concerns regarding my care over the past week and an ongoing pattern of deficiencies affecting my family since becoming Kaiser members in January 2025. Over the past week I have managed my fourth culture-confirmed E. coli UTI while experiencing a severe rheumatoid arthritis flare after being unable to take methotrexate for over two weeks because of repeated antibiotic treatment. The interruption caused severe swelling, pain, stiffness, insomnia, and significant loss of function. On July 18, Downey Urgent Care treated me with cephalexin after my urine culture confirmed E. coli. My recurrent UTIs appear related to failed estrogen patches that repeatedly would not adhere. My PCP prescribed a different patch and vaginal estrogen cream, which are now helping. My greatest concern was controlling my RA flare while methotrexate remained on hold. I contacted the rheumatology pharmacy, left messages, and sent Dr. Chang a portal message requesting treatment and temporary pain relief because acetaminophen was ineffective. Before leaving for Tennessee in June, I requested prednisone and a small quantity of Norco, the regimen successfully used by previous rheumatologists since 2019. Instead, Dr. Chang prescribed a Medrol Dosepak, denied pain medication, and I later learned from rheumatology manager Yolanda that Dr. Chang does not prescribe those medications. This policy was never disclosed despite discussing my treatment history. Yolanda promised to follow up before my trip but never did, and my later message also went unanswered. When the rheumatology pharmacist returned my call, she agreed I correctly withheld methotrexate while on antibiotics and said she would ask Dr. Chang to call me. No one followed up. More concerning, the pharmacist documented I was having a "fibromyalgia flare." I never reported that. I described a rheumatoid arthritis flare caused by interruption of methotrexate. That inaccurate documentation was later repeated in grievance correspondence. When I requested correction, another pharmacist told me to "figure out" how to contact management through Member Services and not call the rheumatology pharmacy again. I also attempted to contact my PCP regarding estrogen management and my urgent care treatment. Scheduling repeatedly insisted I see an unfamiliar physician despite my complex history. When I requested a supervisor, I was told I could not speak with one. Exhausted, sleep deprived, and in severe pain, I ended the call in tears and contacted Member Services. Although the representative was compassionate, my grievance was incorrectly documented as a complaint about a missing urology referral instead of my actual concerns involving rheumatology care, communication failures, PCP access, and lack of flare management. On July 22, my PCP appropriately addressed my concerns and arranged a urology referral. During that visit I learned another family physician had prescribed Norco. Neither my husband nor I knew why that physician became involved, and there was no documentation explaining the prescription. This reflects a broader pattern. Earlier this year I was denied a medically necessary wrist MRI after requesting accommodation for severe psoriasis and was forced to discuss private medical information in a public waiting room before leaving humiliated without my MRI. During my 15-year-old daughter's MRI, she was assured no male technologists would be present, yet male personnel later entered without explanation. My husband, a medically retired Army veteran and current federal law enforcement officer, also experienced months of delays obtaining appropriate spine evaluation despite worsening neurological symptoms before ultimately requiring urgent surgery. I respectfully request executive review of my rheumatology care, correction of the inaccurate fibromyalgia documentation, an explanation regarding the undocumented Norco prescription, assistance transferring to another rheumatologist, review of rheumatology pharmacy communication, grievance handling, the Bellflower Imaging incident, incorporation of my PIH records, and a written response outlining corrective actions. Since joining Kaiser, my family has repeatedly had to fight for communication, referrals, continuity, accurate documentation, and appropriate treatment. I respectfully ask that this complaint be viewed not as isolated events but as evidence of systemic problems involving access, continuity, communication, documentation, privacy, and accountability.

I wanted to share my experience because it was very different from many of the reviews I read…read morehere--and I feel it's important to add that perspective. My stay at Kindred Paramount was truly a positive one. I was there primarily for physical therapy and occupational therapy, and both therapy teams were outstanding. They were knowledgeable, patient, encouraging, and genuinely invested in my recovery. They took the time to meet me where I was, challenge me appropriately, and support my progress every step of the way. In addition, the nurses, CNAs, and doctors were consistently professional, attentive, and kind. I felt respected and cared for throughout my stay. Everyone worked together to make my experience as comfortable and supportive as possible, which made a significant difference during a very vulnerable time. I understand that hospital and rehab experiences can be emotional for patients and families, and that can shape how people leave reviews. But based on my personal experience, the care I received here was compassionate, professional, and centered on my healing. I felt seen, heard, and supported. I am truly grateful to the entire team at Kindred Paramount for the care they provided. My experience was the complete opposite of what many negative reviews describe, and I hope this helps others see a fuller picture when making their decision.

Onita Mitchell and Erica deserve five stars, even though unfortunately I cannot give Kindred…read moreHospital Paramount itself five stars. My uncle was transferred to Kindred Paramount from a hospital much farther away when he was 93 years old, and he turned 94 during the more than two months he spent here. From day one, Onita Mitchell made an incredibly difficult experience so much easier for our family. She was consistently kind, accommodating, understanding, and lenient with us throughout his entire stay. When you have a 93/94-year-old family member who is seriously ill for more than two months, there are obviously going to be a lot of emotions, difficult days, changing circumstances, questions, and ups and downs for the entire family. I know that cannot always be easy for hospital staff to deal with, but Onita remained compassionate and consistent with us throughout all of it. Erica was another person who made a genuinely positive difference in our experience and in my uncle's care. There absolutely are good people working at this hospital, and I want to make sure the employees who deserve recognition receive it. Unfortunately, my experience with the facility as a whole was very different, and if I were rating the hospital itself alone, my rating would actually be lower than two stars. There were significant issues during my uncle's stay that prevent me from recommending the facility or giving it a higher rating. However, I also don't think it would be fair for the hospital's shortcomings to erase the exceptional treatment we received from individual employees. People like Onita Mitchell are the reason I am giving Kindred Paramount two stars instead of less. So while this is a two-star review of Kindred Hospital Paramount, please understand that Onita Mitchell deserves five stars and our family's sincere gratitude for everything she did for us throughout more than two very difficult months.

Excellent care. Nursing staff was attentive Jeff Gregory is the man was who is there to help…read moreanybody nurses? Patients, if you needed something, Jeff would get it done.

Father in law was admitted here unresponsive. Only one person at a time is allowed in the emergency…read morearea. Big NO NO.... And reason for low stars is that we were told by the rehabilitation center where my father in law was getting dialysis that he possibly had a stroke. Upon review of my father in law, one side of his face appeared to have Bells Palsy. When the nurse was asked if he had a stroke, she replied with oh no, who told you that. We tested him and h didn't have one. He literally just got there and in that hour they did NOT draw blood. How did they determine that he did not have a stroke without reviewing his troponin levels? Smh. I know an EKG isn't going to show them anything but current rhythms that may be cardiac related at the moment. Two days later after being asked again they wanted to order an MRI stat but he is claustrophobic and they didn't have an open MRI machine so he couldn't have one. This is upsetting that this place can operate and still operates with all of the incorrect methods they use to treat patients. Parking is crazy for the ER area. It's not really noted where to go. It's pretty dingy inside. I'm not sure how JACHO has allowed this place to remain operating. Gardena Memorial and their big partners need to really clean up. This is embarrassing. Thankfully he has transferred out from this place. The reviews are true. Go anywhere else but here

This is a large facility with several physicians and different departments. I have been seen here…read morefor pain management, podiatry, X-rays, an MRI, and more within the past few years. It is very convenient that they are able to perform all of these procedures at one location instead of having to go to different facilities. Their calendars are extremely full, so you have to book in advanced or you'll be seen months out. The staff are friendly and helpful with scheduling and the in-take process. I haven't ever waited a crazy amount of time to see a doctor which has been good for my schedule. One star off because I personally don't understand why we have to pay for parking while seeking medical attention. In order to avoid the fee, I park outside the gated area and walk into the building. There is plenty of free street parking, but it is a walk which may be more difficult for patients who are older or in pain.

One last update of rock star nurses and aides…read more Jillian Aide- Monse Jackie Angelica Aide - Arianna To all the nurses, Aides and doctors my biggest thank you for patching me up and getting me back home!!!!!

would like to take a moment to recognize and express my deep appreciation for RN Jade and the…read moreexceptional care she has provided. Jade consistently demonstrates professionalism, compassion, and dedication in everything she does. From the very beginning, Jade has shown a genuine concern for my health and well-being. She listens carefully, takes my concerns seriously, and ensures that I feel heard and supported at all times. Her communication is clear, respectful, and reassuring, which has made a significant difference during a very stressful time. Jade goes above and beyond her duties. She is attentive, responsive, and always willing to help without hesitation. Whether it's checking on my condition, explaining medical information, or making sure I am comfortable, she handles everything with patience and kindness. Her attention to detail and commitment to providing safe, high-quality care is evident in every interaction. And would like to take a moment to recognize PCA Gamma for the excellent care and support provided. Gamma has shown compassion, dedication, and a strong work ethic throughout my experience. Gamma is very attentive and always makes sure my needs are met. From assisting with daily care to ensuring my comfort, she handles everything with patience, kindness, and respect. She pays close attention to details and is quick to respond whenever I need help, which makes me feel safe and well cared for. And also recognize Erica she is extremely kind hearted and very helpful never once complaint always have a smile. These nurses need to be appreciated for all the dedication and effort they put into taking care of other live. The job that they do not easy but the get it done with a smile so I am saying well done excellent work and even better team work. Thank you Austin for making me feel safe and assisting me with any questions and concerns . Thank you to the amazing Respiratory Therapy they also checking on you and make sure they doing they job 1000% . Which I could give these staff members 100 stars . Listen long Beach memorial hospital take care of you and make you when you do get discharged you feel 2000 percent better. Now ST mary I wish they couldn't get no stars that was a horrible experience at that hospital none of the nurses was nice. I love Long Beach memorial hospital and I hope HR fully understand what type of staff they have keep it good job well done.

​To Whom It May Concern, ​I am writing to formally report a…read moreseries of severe safety, security, and communication failures that occurred during my stay in Room 103 on the night of July 13th. This experience has completely shattered my sense of security, leaving me feeling entirely vulnerable and unable to sleep. ​Below is a detailed account of the incident and the systemic failures that followed: ​Incident Details & Failures ​Failure #1: Unauthorized Room Entry and False Representation At approximately 11:00 PM on July 13th, an unknown male wearing a yellow smock over scrubs and a face mask entered my room. When I asked who he was, he insisted he was my night nurse. I knew this was incorrect as both of my assigned nurses were female. Despite me telling him to leave, he insisted a second time that he was my nurse. Only after he looked at the whiteboard and saw my actual nurses' names did he say, "Oh, I made a mistake, I'm sorry." He then approached my bed to apologize again. When I asked for his name, he identified himself as A**ad before finally leaving. The shift change was at 7pm. How did he think I was his patient at 11pm? Make it make sense. ​Failure #2: Complete Lack of Response to Emergency Call Button While this unauthorized man was still in my room, I hit my call button, alerted the operator that a strange man was in my room, and begged her to send help. She promised to send someone, but no one ever came. After the man left, I called a second time. Again, the operator promised to send someone. Again, no one came. ​Failure #3: Delayed Escalation and Negligence I was forced to hit the call button a third time. The operator informed me that my night nurse, Gina, was back from her break but was on the phone. Out of sheer desperation and fear, I had to threaten to rip the IV out of my hand and walk down to the nurses' station myself just to get someone to take my safety seriously. I also called Security twice to file a report and no one came out to talk to me as of 1:37am. ​Context of Vulnerability ​I want to emphasize how incredibly vulnerable I was during this intrusion. I have an IV attached to my left hand and was actively prepping for a colonoscopy the next morning. I had just gotten off the toilet when this man entered. Because of my medical equipment and prep, I was physically unable to run or defend myself. ​Post-Incident Actions taken ​Once G**a was alerted, she immediately came to my room, listened to my account, and brought in her nurse manager. Because the Patient Business Office was closed, I left them a voicemail. I also personally contacted Hospital Security to file a formal report. ​Recognition of Exemplary Staff ​Despite the systemic failure of the hospital's security and communication systems, I want to formally recognize my care team. Gina has been incredibly helpful, efficient, empathetic, and deeply remorseful about what happened to me. A***a has also been exceptionally sweet, professional, and attentive to all of my needs. They are the only reason I feel any modicum of care here. ​Request for Action ​This was a terrifying security breach. A random staff member or intruder was allowed to falsely represent himself, approach my bed, and ignore my demands to leave, while the emergency call system completely failed to protect me. ​I expect a formal investigation into: ​Why "Ah**d" was in my room and why he insisted he was my nurse. ​Why the call button operator failed to dispatch immediate security or staff assistance during an active security threat. ​What steps are being taken to ensure my safety for the remainder of my stay. ​I look forward to your prompt response.

From the minute I pulled into the parking lot I felt welcomed -- the security team greeted me with…read morea positive attitude and genuine willingness to help. The registration staff were fast, efficient, and made the check-in process completely smooth. Before I knew it I was being triaged by an outstanding nurse, RN RYAN, and was then assigned to my primary nurse, RN Brian, who was professional and attentive the whole time. Dr. Nguyen and the entire emergency department provided excellent care. The team worked seamlessly together, communicated clearly, and treated me with respect and compassion. I'm highly impressed and deeply grateful for such an amazing team at La Palma Hospital. Highly recommended.

I would never send a family member here…read more One of my residents was admitted for 11 days, and from the beginning I repeatedly informed multiple nurses that she had symptoms consistent with a UTI. Despite bringing my concerns to the attention of at least six different nurses, no one appeared to properly document the issue or initiate treatment. To make matters worse, her essential medication for tremors was discontinued during her stay. Neither the family nor our care team was notified of this change. As a result, her condition worsened significantly. Because of her tremors, she requires assistance with meals. On multiple occasions, meals were left for her without adequate support, leaving her unable to eat independently. Our caregivers had to come to the hospital in shifts just to ensure she was fed. After escalating my concerns, I spoke directly with Risk Management and the House Supervisor. While they stated they would investigate the situation, no one ever took accountability for the breakdowns in care or communicated any meaningful findings from their review. As someone responsible for coordinating care for vulnerable seniors, I found the lack of communication, documentation, and follow-through extremely concerning. Patients and families deserve better. I sincerely hope the hospital reviews its processes to ensure future patients do not experience similar gaps in care.

This hospital saved my life, yes, you can say the same for many others but here the nurses and the…read moredoctors went above and beyond what they had to do and took extremely well care of me, always checking in and making sure i was ok/felt ok, though i didn't feel ok, they still checked and gave positive vibes(i felt bad for constantly having them check up on me especially because they were so busy, they deserve everything in the world for having so much care for their patients and being extremely intelligent as they would explain to me in comforting detail why i needed this or that medically - they put in so so much work please don't overlook how hard they work!). i was driven-in the emergency walk-in entrance by my mother and was in the fetal position because i was so sick from (in short) an abysmal experience in tijuana where i went into sepsis and other bad happenings and felt the worst i ever felt in my life, it became clear that the staff in Tijuana was not equipped with the great abilities nor extensive knowledge that these nurses and doctors have - when exiting the car i could not even move i managed to barely crawl into the wheel chair with the nice help of the security guards (again extremely nice staff because they didn't have to help) -this was from a visit 7 months ago i forgot to post but i left a similar review on google as well that goes more into depth. i hope this helps bump up the ratings because the quality of care was incredible, id recommend it to anyone ive never had a bad experience here. **i feel like a lot of the bad ratings need to take into account how busy the ER can get and put themselves in the nurses and doctors shoes. a little PSA to please remember be more kind and patient to healthcare workers!! x ‍

I don't know why y'all people giving the hospital the lowest stars there are 2 nurses I known the…read morename other two I forgot thier names 4 nurses has been taking care of me and got my pancreas, liver, and kidneys A LOT BETTER. SAM and JANNET these two no matter what they'll care about your health and mostly your lives. SAM thank you for taking care me and giving me updates JANNET thank you for taking care me and giving me updates Please stay safe and thank you -GASTON