Transferring a loved one to Hospice it's a difficult family decision. To tranfer them to a…read more unknown location it's not an easy task. My aunt needed support to tranfer her dearest mother. We came across Villa Elena ,requested a tour. Ms. Eva LVN assisted us , from the minute we walk into the was noticed staff members were kind and compassionate. Patients around the lobby seemed groomed. The place was extremely clean and smell cleaned. My aunt was admitted and I can share that everyone in that center treated her with dignity and respect. Everyone was in schedule, at night time every was working harder to make sure everyone - their residents- were comfortable. 24/7. The constant communication beetwem internal LVN's , CNA's and Hospice nurses was a success ( outside vendors). Everyone seems to care for their residents. I can truly state: this center has a group of " extraordinary " individuals working here. "People from out of this planet". The kitchen department was outstanding, making sure doctors orders on food were executed. The night shift and day shift always on time to clean up the rooms. I would recommend this location to families in the area. Thanks to everyone whom assisted my family.

Under New management back in 2017 too many patients not enough employees who never helped my mom to…read morethe restroom after buzzing them several times. My sister and I visited her every day. she died there because she was crying in pain every night according to her roommate she a UTI that the nurse said and their Dr was going to treat it but she died that day after I was told. I should have sued them for neglect, but I didn't.

My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

My 91 yr old mom had to go to a rehab facility after her brain surgery bcus her legs became weak…read moreafter the surgery & needed therapy to walk again. I visited many locations b4 deciding on this place. EVERYONE THERE IS ABSOLUTELY WONDERFUL INCLUDING THE CLEANING STAFF. BUT MYLENE REGASA ALWAYS WENT ABOVE & BEYOND HER DUTIES to help my mother & me with just about everything. Her CNA Christa was superb. I'm just mentioning 2 people that made my mom's stay there confortable as if she were one of her family members. HOWEVER, EVERY PERSON AT THAT FACILITY IS A SUPER STAR TO ME. Thanks you all very much.

I will never stay at this place. The nursing CNAs were treating like I couldn't understand. Very…read morepoor service! I did love their physical therapy.Back to the incompetent staff. Very, very ignorant and bad attitudes. Food was ok

My grandmother was at Intercommunity for some time. I got to know some of the staff that took care…read moreof her while she was there. They were all caring, respectful and made sure her stay there was as comfortable as possible. Although it was hard on our family to see our grandma there, we knew that she would be well taken care of by everyone. Her room was always clean and the food they provided looked great. I cannot express my gratitude enough for everyone that looked after my grandma and everytime I went to visit the staff was always so nice and helpful. Thank you for caring for my grandma.

A nice easygoing caring atmosphere especially from a sweet lady named Marcela V. She's so patient &…read moreenduring, always see a smile. Customer service is always available. I've been here in the past to visit besides known friends who had their loved ones here too. They do their best to be accommodating to all at this convalescent facility especially with their patients/ residents.

I toured the facility this morning. Scarlett was very friendly and kind. The facility and staff…read morewere pleasant, smelled nice and the patients looked happy to be there.

I wrote a review about this place a year ago. I doubt anything has changed. Some of the staff…read morebarely speak English. You hardly ever hear English spoken between the staff. It's so bad, you forget what side of the border you're on. All the CNAs are cliquish and have an attitude problem. Private packs of cigarettes and special favors are only for male residents. Or at least the ones that can throw the biggest tantrum. Female residents must adhere to the rules at all times, if allowed to smoke at all. It's not a bad place. I think if you're a man, you'd do better. You wouldn't have to deal with the hassles and the double-standards. It was a little to Dark Ages for me. Also, they were rude to my guest. There's nowhere comfortable for guests to sit. Just these horrible metal chairs. They didn't see to her comfort when she wanted to sit down. She's disabled. They were just rude!

I really highly recommend this facility to bring your love ones everyone so nice all the residents…read moreare always up in their wheelchairs ready too attend their pt or going to daily Activities.. I really appreciate all the staff at Cerritos vista Healthcare Center ""

As far as Skilled Nursing Homes go, I only have two others I've had family at in the past to…read morecompare Cerritos Vista to. My brother was here 3 weeks recently and overall we had a very good experience. Like all, I think they are alittle understaffed, but did their best. Here are some things we liked - -It was fairly easy to talk with our case mgr Michelle, and overall she was very helpful and supportive. -Loved their PT staff. -They answer the phones, so you can actually get a live person almost every time -It was very clean and cheerful. Some SNFs are really worn down and depressing, this one was not. -They had nice outdoors areas if you wanted to go outside, and the times we were there, we always found a parking spot. Like all SNFs, hospitals, etc I highly recommend family come and support whoever is in there. I found that helped alot as he was there a few days and they did not realize he had hearing aids that had to be charged, he had a cell phone, he needed bigger food portions, etc. Since he wasn't doing well, he needed family to advocate. There were small things like I wish the TV in his room could tilt or pull out since he barely could see it at the angle and how far it was, and he seemed to always be hungry. He needed some medical things done (ie 5 large bladder stones removed) but neither the SNF or hospital would do it, so maybe neither could, but it was very frustrating.

My mom has been a resident here since January of 2025. Everyone has taken such great care of her…read moreand given her the support she needs. I definitely recommend this facility to any family who may be looking for a safe and caring location.

The facility was clean, but I found it to be very small and not particularly impressive. I expected…read morea larger campus with more amenities and a more open atmosphere. It just wasn't the right fit for me.

Place felt like a hospital. The inside looked clean, smelled clean. No separate room to visit with…read morepatient, except for main entrance. Everyone was tucked into their rooms/bed by 6pm. We were searching for place to rehab an Adult Alzheimer's patient with walking capabilities. Two problems for us, no locks on inside of doors to hold patient in, and main door super close to busy street of Rosecrans Avenue.

my sister has been here for just over three months after a terrible car accident…read more They are understaffed and not always consistent but, the staff, the administration, and the doctors truly go out of their way to meet your needs. The nurses are kind, always respectful and they are a pleasure to have around. When I leave my sister there, I feel like she is in good hands.