I can't say enough good about this place. They took excellent care of my dad. Everybody from all of…read morethe nursing staff, the physical therapy department, the social worker, the front desk personnel in the office staff were all top notch. I couldn't ask for better people. I had a situation that involved family members trying to commit fraud to get to my dad's assets by creating a fraudulent POA. The staff there was very protective of my dad and brought it to my attention. Police got involved and the nursing center supported my authority to take care of Dad. As the POA I banned their visitation there. And I was very happy to see how well the staff went above and beyond to keep the vultures away at my request. They pampered my dad in every way possible. This was a very good experience having my dad there. I highly recommend this place. I read a few of the negative reviews on this page and they don't even make sense. A lot of the things that are said are not even close to true. For example, the claim that nobody speaks English there is false. Some of the names of staff that are mentioned in bad reviews, are just not there. I know because I spent a lot of time there visiting with my dad and pretty much got to know all of the staff. I believe that some of the bad reviews are either fake or they are from people that mistake The Springs Post Acute for another place.

I wrote a review about this place a year ago. I doubt anything has changed. Some of the staff…read morebarely speak English. You hardly ever hear English spoken between the staff. It's so bad, you forget what side of the border you're on. All the CNAs are cliquish and have an attitude problem. Private packs of cigarettes and special favors are only for male residents. Or at least the ones that can throw the biggest tantrum. Female residents must adhere to the rules at all times, if allowed to smoke at all. It's not a bad place. I think if you're a man, you'd do better. You wouldn't have to deal with the hassles and the double-standards. It was a little to Dark Ages for me. Also, they were rude to my guest. There's nowhere comfortable for guests to sit. Just these horrible metal chairs. They didn't see to her comfort when she wanted to sit down. She's disabled. They were just rude!

They treat there patients terrible don't let them out of bed sitting in piss because everyone goes…read moreon lunch at the same time and got mad. At my friend cuz she tried to get out of her piss bed and they also took her. Walker away from her so she couldn't use the restroom on her own also told her to go to bed several different times. At 8 pm she's 71 years old shell go to bed on her time this place is a nightmare for patients

I have been to multiple post acute centers for visiting. I must say, this location is different!…read moreAs soon as you walk in, it is not smelly, it is clean the staff is professional and friendly. Most importantly the patient had nothing but compliments to this place. I really appreciate and thankful of her behalf to know they are in good hands. Unfortunately not always the case.

Thinking about admitting my dad from the hospital to a nursing facility for a few days was a very…read morescary and hard decision. He needed the medical care I couldn't provide for him right away. I needed to weekend to prep my home and make calls for nursing care. In the meantime in the hospital the social worker connected me with Administration rep SAM who helped ease my worries and assured me my dad would be well cared for. The weekend my dad was there the nurses helped my dad with medication ,food and his bathing in bed. I was able to drop off clothing necessary and the nurses would take them back for me while visiting hours were over. The issues I ran into were: scheduling appointments were not communicated well amongst the staff. I came in a Saturday and the young receptionist as well as another young lady said I couldn't have had an appointment as I was not on the list. However I was just there Friday and they said I could come in the next day at a certain time. I won't spend much time on this as Sam helped fix this issue and I was very frustrated with these ladies, but given they only go by what their told I get it. Aside from that my dads needs were met.

I stayed at the Country Villa Bay Vista Healthcare facility from December 14, 2022 to January 14,…read more2023 for physical and occupational therapy following a fall down a flight of steps at my apartment complex that initially rendered me unable to stand and walk due to severe injuries to my knees and quadriceps (thankfully nothing was broken). When I arrived at BV around 10:30pm that first night (my transport from the hospital was very late in picking me up), the staff was very welcoming and helpful, which helped to ease some of my overall uncertainty being in a situation where just a few days prior I was mobile and living my life, to now being immobile and unsure of what was going to happen next (I'm 52 years young). The two CNAs who tended to me that night were soooo kind, caring, helpful, generous, and understanding, I started feeling more comfortable in my new environment and situation. And such was the care that I received overall during my stay at Bay Vista--the nursing care including the medication nurses, the physical and occupational therapists, the patient advocate and social worker, the activities director, the kitchen director, the administrator--everyone offered such wonderful and friendly care and service! And the housekeeping staff were great at keeping the facility and my room clean. During my time there I went from being unable to stand and walk to being able to do both (with walker and wheelchair support) thanks to the amazing occupational and physical therapists! They were so supportive and helpful (and such sweet individuals) and were the perfect team to build the foundation for my recovery journey (and I continue getting stronger at home). When I was having challenges with my insurance company, the patient advocate kept me updated and went to battle on my behalf so I could focus on my healing. She even took the time to comfort me during a particularly stressful experience I had with them. And huge props to the CNAs--the sheroes and heroes who do the actual day-to-day, moment-to-moment work of intimately caring for the patients--who were excellent. Admittedly some were better than others (like with any job), but they were all good, and many went that extra mile to ensure your comfort. I speak not only from the care I received, but the care I observed with my roommates as each of us had different levels of needed care. I could share many instances where the staff exhibited such care, professionalism, support, and generosity with us (including with some of the more demanding [and impatient] patients :-). And although I was happy to finally go home after my stay, leaving was a tad bittersweet *only* because I was going to miss those staff with whom I had developed relationships, especially my therapists. But I look forward to going back--just to visit and say hi to everyone after I have fully recovered! I would definitely recommend Bay Vista to those needing nursing and PT/OT care.

As a follow up since my previous review, kindly allow me to comment further. It has been…read moreapproximately two months since my discharge from Paramount Convalescent Hospital and Skilled Nursing Facility I have made significant progress. From the diligent care I received I have not suffered another attack due to my spinal stenosis diagnosis. I am eternally grateful to all the staff (especially the PT/OT staff, nursing staff and housekeeping staff ) for their professional support and concern. Thank you all.

My family we really do appreciate this facility. My mother was at another facility for over a year…read moreand they did not treat her the way that she's been treated since she's been here. They take good care of my mother. They're very caring loving and we appreciate all that they do and I wanna say thank you to Blanca for helping me out with everything.

The care my grandmother received during her short stay was great. She had never been to a facility…read more. The staff was extremely generous & my grandmother was very pleased her self. The therapist did amazing with her & were very very caring . The nurses (James , Samantha , Sherri ,Lorena) were attentive, just to mention a few. The administrator Jazmin and admissions Sarah also provided useful information for her stay. Thank you, Norwalk Skilled nursing centre and wellness staff!

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

I really highly recommend this facility to bring your love ones everyone so nice all the residents…read moreare always up in their wheelchairs ready too attend their pt or going to daily Activities.. I really appreciate all the staff at Cerritos vista Healthcare Center ""

All the RN supervisors and even social worker and case managers only speak English or tangalo…read more Which would be great if residents were only Philippino. And that isnt the case. My aunt had been there for a few months and when I finally come from NY to visit; I was so upset with their care. Speaking to the RN I realized my aunt actually had no idea when they were actually saying. None of them spoke spanish and the CNA who translated (according to my aunt) told her something different than what the RN told me. How can she get better if they cant even get an RN or even a case manger who speaks spanish. Official medical translator. This is against medical interpretation rights patients have. Very disappointing.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

The facility is nice and clean. I've visited other facilities that look depressing and smell bad…read more This facility has activities for their residents and a lot of great CNA's. I'm Thankful for the care they've provided to my Father. A special Thank you to CNA's Domitila, Alondra, Kimberly, Maria Arévalo, and Elsy. They are always so kind and compassionate. The Gonzalez Family appreciates you all. 316 C

I am extremely disappointed and honestly angry about the visitor policy here…read more I came to visit my mother-in-law with my husband and son, and we were told that only one person can visit her at a time. She does not have a communicable disease. She is here because of an injury, so the justification for such an extreme restriction makes absolutely no sense. What makes this even more frustrating is that earlier this very week, my brother-in-law and sister-in-law were allowed to visit her together. So apparently the policy either isn't being applied consistently, or the rules have suddenly changed without any reasonable explanation. What is especially ridiculous is that we were told that if more than one of us wanted to visit her at the same time, we would have to call hours in advance so they could put her in a wheelchair and move her to the dining area. A patient in an actual hospital room can have multiple family members visit, yet here, a family visiting an injured patient is expected to take turns one person at a time or essentially relocate the patient just so her family can sit together with her. I understand that facilities need policies for infection control and patient safety, but this feels completely excessive and unnecessarily restrictive. We are well beyond the point where every visitor needs to be treated as a potential COVID threat, especially when the patient does not have a communicable illness. Families should not have to jump through hoops just to be able to sit with their loved one. My mother-in-law should be able to have her son, daughter-in-law and grandson together with her without being wheeled off to a dining room like we are asking for some extraordinary privilege. And if there is a legitimate reason for this restriction, then I would like someone to explain why two family members were permitted to visit her together earlier this week, while today we are being told that only one person is allowed at a time. This policy is unreasonable, frustrating, and completely lacking in common sense. Families deserve consistency, transparency, and some basic consideration when visiting an injured loved one.