The care my grandmother received during her short stay was great. She had never been to a facility…read more. The staff was extremely generous & my grandmother was very pleased her self. The therapist did amazing with her & were very very caring . The nurses (James , Samantha , Sherri ,Lorena) were attentive, just to mention a few. The administrator Jazmin and admissions Sarah also provided useful information for her stay. Thank you, Norwalk Skilled nursing centre and wellness staff!

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

The staff is very lazy. You call for help and they take forever to respond. We were there for 9…read moredays with our mom for PT. We took her home instead and get PT to come to the home instead. Never send anyone to this ugly facility, not even your worst enemy.

Transferring a loved one to Hospice it's a difficult family decision. To tranfer them to a…read more unknown location it's not an easy task. My aunt needed support to tranfer her dearest mother. We came across Villa Elena ,requested a tour. Ms. Eva LVN assisted us , from the minute we walk into the was noticed staff members were kind and compassionate. Patients around the lobby seemed groomed. The place was extremely clean and smell cleaned. My aunt was admitted and I can share that everyone in that center treated her with dignity and respect. Everyone was in schedule, at night time every was working harder to make sure everyone - their residents- were comfortable. 24/7. The constant communication beetwem internal LVN's , CNA's and Hospice nurses was a success ( outside vendors). Everyone seems to care for their residents. I can truly state: this center has a group of " extraordinary " individuals working here. "People from out of this planet". The kitchen department was outstanding, making sure doctors orders on food were executed. The night shift and day shift always on time to clean up the rooms. I would recommend this location to families in the area. Thanks to everyone whom assisted my family.

The front desk is very unprofessional . When we called to ask if they took students for service…read morelearning project they didn't communicate they just laughed and asked a sarcastic question . Also, hung up when we were still explaining why we called them showing that they need a better front desk team because this one is very unprofessional.

When my husband had his recent accident, we were informed that he would need to be admitted to a…read morePost Acute care facility for recovery and rehabilitation. After some research by a relative, "Cottage Crest" in Norwalk was chosen. We will be forever grateful for the personal care given by the staff, the cleanliness and professionalism rendered. I felt very comfortable leaving him in their care ( not an easy thing for me to ever say). Thank you again, "Cottage Crest" for a very positive experience. Louise Mc Connell

Cottage Crest is an amazing place. The folks that work there are very caring, loving and patience…read more. The CNA's are the best! They always make the patients feel loved and valued which is very appreciated. There seems to be a great team atmosphere in place. Everybody is always willing to help each other. It's an old facility, rooms are small for a two bed setup, but they are always fixing it up and making it look very nice. i would recommend this facility for your family members.

My 91 yr old mom had to go to a rehab facility after her brain surgery bcus her legs became weak…read moreafter the surgery & needed therapy to walk again. I visited many locations b4 deciding on this place. EVERYONE THERE IS ABSOLUTELY WONDERFUL INCLUDING THE CLEANING STAFF. BUT MYLENE REGASA ALWAYS WENT ABOVE & BEYOND HER DUTIES to help my mother & me with just about everything. Her CNA Christa was superb. I'm just mentioning 2 people that made my mom's stay there confortable as if she were one of her family members. HOWEVER, EVERY PERSON AT THAT FACILITY IS A SUPER STAR TO ME. Thanks you all very much.

I will never stay at this place. The nursing CNAs were treating like I couldn't understand. Very…read morepoor service! I did love their physical therapy.Back to the incompetent staff. Very, very ignorant and bad attitudes. Food was ok

My grandmother was at Intercommunity for some time. I got to know some of the staff that took care…read moreof her while she was there. They were all caring, respectful and made sure her stay there was as comfortable as possible. Although it was hard on our family to see our grandma there, we knew that she would be well taken care of by everyone. Her room was always clean and the food they provided looked great. I cannot express my gratitude enough for everyone that looked after my grandma and everytime I went to visit the staff was always so nice and helpful. Thank you for caring for my grandma.

A nice easygoing caring atmosphere especially from a sweet lady named Marcela V. She's so patient &…read moreenduring, always see a smile. Customer service is always available. I've been here in the past to visit besides known friends who had their loved ones here too. They do their best to be accommodating to all at this convalescent facility especially with their patients/ residents.

As being one of the first student to graduate and pass the CNA exam, the school at Third-Gen…read moreNursing Academy has been a wonderful experience the school and the professors are amazing, I can say it's been a pleasure being part of it. The professors here are so amazing, helpful, nice and thoughtful. The 6 week course went by super quick. Thank you once again professor Adriana and Ms.Gwen for everything

This nursing school is top-tier when I tell you, they accommodate you in every area of learning and…read moreI love that it's a mother and daughter owned business. My six weeks went by so fast. My clinical was awesome with my professor there every step of the way and I'm here to tell you guys I am now a board certified CNA So if you're looking for a school that That cares and that is top quality third GEN nursing Academy is the one for you do not wait!

The facility is nice and clean. I've visited other facilities that look depressing and smell bad…read more This facility has activities for their residents and a lot of great CNA's. I'm Thankful for the care they've provided to my Father. A special Thank you to CNA's Domitila, Alondra, Kimberly, Maria Arévalo, and Elsy. They are always so kind and compassionate. The Gonzalez Family appreciates you all. 316 C

I am extremely disappointed and honestly angry about the visitor policy here…read more I came to visit my mother-in-law with my husband and son, and we were told that only one person can visit her at a time. She does not have a communicable disease. She is here because of an injury, so the justification for such an extreme restriction makes absolutely no sense. What makes this even more frustrating is that earlier this very week, my brother-in-law and sister-in-law were allowed to visit her together. So apparently the policy either isn't being applied consistently, or the rules have suddenly changed without any reasonable explanation. What is especially ridiculous is that we were told that if more than one of us wanted to visit her at the same time, we would have to call hours in advance so they could put her in a wheelchair and move her to the dining area. A patient in an actual hospital room can have multiple family members visit, yet here, a family visiting an injured patient is expected to take turns one person at a time or essentially relocate the patient just so her family can sit together with her. I understand that facilities need policies for infection control and patient safety, but this feels completely excessive and unnecessarily restrictive. We are well beyond the point where every visitor needs to be treated as a potential COVID threat, especially when the patient does not have a communicable illness. Families should not have to jump through hoops just to be able to sit with their loved one. My mother-in-law should be able to have her son, daughter-in-law and grandson together with her without being wheeled off to a dining room like we are asking for some extraordinary privilege. And if there is a legitimate reason for this restriction, then I would like someone to explain why two family members were permitted to visit her together earlier this week, while today we are being told that only one person is allowed at a time. This policy is unreasonable, frustrating, and completely lacking in common sense. Families deserve consistency, transparency, and some basic consideration when visiting an injured loved one.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

Transferred a patient here from my hospital, they were attentive, paid attention to details,…read more I spoke with the resident family and they are happy we were able to find a temporary home for their loved ones. It has been a few weeks and the patient is doing better, and family is very happy. Hoping he will return back to his family soon. Thanks Intercommunity!

Avoid this place if you can. My mother had money stolen from her purse, we never got a care…read moreplanning meeting, and the doctor reduced her Parkinson's meds. This was not a good experience.