I had a highly frustrating and unprofessional experience at this salon.I originally booked a Sunday appointment, but the owner texted me that morning to cancel due to a family emergency the following week. After calling several times with no answer, I searched for their website online. I found a link to schedule an appointment, successfully booked for 11:00 AM the following Sunday, and drove over.When I arrived with my mobility scooter, the owner was outside. I asked if I could bring my scooter in and told her I had an 11:00 AM pedicure with Misty. She immediately became defensive, claiming no one named Misty worked there. When I showed her how I booked it through the website link, it turned out a former employee had hijacked her Yelp page, which was redirecting clients to a faulty booking system.Despite the confusion, the owner agreed to honor my 11:00 AM appointment. I arrived early at 10:45 AM and noticed she was still working on another client. When I asked how much longer it would take, she promised 15 minutes. Instead, she spent the next 45 minutes dealing with Yelp customer service. While I sat there waiting, I had to listen to her repeatedly berate the customer service representative, aggressively bragging about being a business owner and threatening them with lawyers.By 11:45 AM--now 45 minutes late--she finally brought me back. When I honestly told her I was upset about the long delay, she brushed it off, saying she "had to take care of that Yelp thing." I told her that my time as a customer matters too, especially since she had already canceled on me once before.At that point, she threatened to refuse my service entirely. I insisted on getting the pedicure I had been waiting weeks for. To make matters worse, she then tried to paint my toenails before even washing or prepping my feet. When I asked her to please clean my feet first, she completely refused to do my nails at all.The owner's behavior was incredibly unprofessional, argumentative, and disrespectful of my time. I will not be returning. read more