They all very good to fix cars.....friendly staffs and very honest!! We still go there all…read moretimes when one of our cars had problems. So they fix it for good price!!

From the owner: Stick With The Specialistsread more

Just purchased a replacement vehicle for my daughter after hers was totaled through no fault of her…read moreown. Brian was so helpful. The dealership is honest and clean and had the perfect car. Buying cars these days is tough and finding a dealership that's trustworthy and honest is a great feeling. The process was quick and painless and we appreciated it!

I appreciate Caskinette's recent renovations. I think they have really stepped up on customer…read moreservice. Drive right into the service area with a quick hand off. If you are staying they have a nice customer lounge with coffee, tea and cocoa.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

Jon and the rest of team at Waite went above and beyond to get me in the right vehicle. I would…read morerecommend them to anybody in the market for a new Toyota.

We recently bought a new Pilot from FX Caprara Honda. Everything about the experience was…read moreexceptional. Low pressure, helpful sales people. A good trade-in on our 13-year old Odyssey. The new car prepped and ready to go the same day. They carefully explained how to use all of the features that were completely new for us. We've been back once to have a CD player installed. Everyone continues to be friendly and helpful. We love the new Pilot. It's stylish and fun to drive. Gets almost 27 mpg on the highway.

I had junior help out with buying a vehicle. I looked at a few used vehicles and ended up settling…read moreon a 2022 Honda Civic Sport that had just arrived on a truck. The entire experience was enjoyable. He was very professional and easy to work with. He helped get the best prices and incorporated a military discount on my new vehicle. I would recommend this dealership to others.

Highly recommend AGAINST going to this dealership…read more 1. My husband and I tried to trade in a vehicle we owned that had a couple issues (we knew beforehand & had a quote on how much it'd cost to fix it) and they low balled us on a trade in price. The manager had said he searched what the NADA value was for our vehicle and told us it was only worth $1,000 when that was in fact a lie, and it was worth $3,500+ more. They wouldn't budge on giving us a better deal for their Jeep we looked at or a better trade in value for our vehicle. 2. There was a couple different vehicles that we had looked at and done CARFAXs on and two of them had come up that they had been in accidents. When we got there, the sales lady showing us vehicles said there was an apparent agreement with the owner (I believe) that they weren't allowed to sell vehicles that had been in accidents. Yet they still have at least two for sale currently. not fishy at all 3. They were extremely unprofessional and the sales lady was wildly inappropriate. The manager scribbled prices on a blank paper and typed up his own paper on what their NADA Jeep value was instead of an actual price from the online website. The sales lady kept saying inappropriate things about being promiscuous/asking if my husband and I gotten "frisky" together because he has some scratches on his neck (made from scratching a bug bite the previous night). Overall they weren't willing to work or budge with us price wise whatsoever, they were unprofessional, inappropriate, and not much of a help at all. My husband tried to contact someone afterwards to talk to someone above the manager we had seen that day and he didn't do anything either. The only good thing to come out of this was finding a different dealership and getting a great vehicle that was in better condition, a better price, and the $4,500 trade in value our vehicle deserved without having to negotiate with them at all.

My family and I recently moved to Watertown area from Seattle, WA to start work at Advanced…read moreBusiness Systems. Being a family of four with two small daughters both in school (5 and 6 years of age), we needed a second vehicle so my wife can take the girls to elementary school and choirs, etc... Since we were new to the area and deciding on buying a reliable used car with enough room for the family, we consulted both yellow pages and yelp pages when we came across Watertown auto sales with numbers of outstanding consumer reviews. We took a drive there one Saturday and Brandon immediately welcomed us and made us feel at ease. There were fresh coffee and pastry and the staff (Jay and Carvlle) were also very professional and courteous. After just couple of hours, we were able to make a deal on a beautiful 2011 Honda Pilot with low mileage and one year warranty. Brandon never pressured us and he was very accommodating. We are happy with our purchase and sure to recommend the business to our friends, family and neighbors.

scheduled appointment for Service Tire Monitor System, waited 1 1/2hrs, vehicle pulled to exit, was…read moretold fixed a recall which was appreciated only the original problem brought in for was diagnosed but not fixed, asked why was told that to fix it I had to make another appointment at a later date, response was that is how they do it, wow. I will say the staff was nice but how is a vehicle brought in for a fault and not fixed to be told to make another appointment when the repair parts were in stock. I would have gladly waited the extra two hours somewhere else so it would be fixed, wow smh wow

I was overcharged again on my purchase. manager called me an a hole. my wheel alignment still…read moreappears to be off.

After approaching multiple body shops to install our spoiler, we took a risk to see if Dave could…read moredo it. Without hesitation he accepted the challenge and had it finished by the next day. Despite a few minor flaws, we are happy with the finished product especially since he was the only person who would help as we called everywhere spanning from Watertown to Syracuse and everywhere in between. Don't underestimate this man, he is definitely skilled in the trade.

Recently had some damage to my 2015 Outlander Sport. Took it to Dave's and the price was great…read morecompared to some other estimates I got. To my surprise I got my ride back 2 days later and it looks great! I highly recommend for any auto body repairs!!! Also, Facebook has their hours messed up...they are open Monday thru Friday.