This business is very welcoming and friendly. The couple that own this business are polite. Cynthia…read morewas a great help in the many questions I had asked and she set me up with a great vehicle I will be purchasing.

Never, never, never go here. This was, by far, he most unprofessional business I have ever had the…read moremisfortune to work with. My MINI Countryman had a corroded ground strap, which caused additional problems with the car. I initially sent the car to Good Year, which replaced the ground strap and battery (which had died when the ground strap shorted). After these repairs, the car still would not start, and some of the codes it was throwing were dealer codes that Good Year could not read. I contacted the "area's only dedicated European import specialists" and asked if they had the software that would allow them to read the dealer codes, which the operator assured me they did. Since my only other option was a thousand dollar tow to the actual dealer in Rochester, I decided to give a local business a try. So first problem, they lied They can't read the dealer codes, which I found out after paying to have the car towed there. So the one reason that I chose to go with this garage turned out to not be true. And it gets worse from there. They had the car for two weeks and still had no idea what was wrong with it. They never communicated anything about the progress of their work, which I suspect was because there was no progress whatsoever. Every phone contact I had with them bordered on hostile, like it was unreasonable for me to wonder what was happening with my car. I was told multiple times that there would be news by "the end of the day" or "the end of business tomorrow." There was never a callback on any of those deadlines. Often, they completely ignore their phone. I attempted several times to reach them one day with no answer at all, after hearing nothing from them for several days when I had been told, once again, there would be a callback before "the end of the day" two days prior. My housemate, who also relies on this car, asked to try, and they answered on the first ring. He had a conversation with them where he answered some questions, as he was the one actually driving the car when it broke down, and I was told by their operator that the information he provided was very helpful. Meanwhile, what information I could get out of them was they were trial-and-erroring their way through my fuse box, then said it was the starter but weren't sure about that, then that they had no definitive diagnostics and were "still testing." Unbeknownst to me, after two weeks of this run around, my housemate called in an attempt to find out what was happening, and their operator, as seems to be her main MO, berated him on the phone for calling at all. An argument ensued, which was unfortunate, however, the argument began when Meg (their operator) immediately lit into him for calling repeatedly (when they had been ignoring the phone again), and told him that he had no right to ask about anything to do with the car, despite being an adult member of the household who also uses the vehicle.. Unfortunately, he's not as calm as I am (though I think few adults would remain calm when being shouted over when trying to find out simple information about the progress being made on their vehicle), and the argument that ensued ended with me getting a call that they wanted the car towed out immediately with the accusation that I had somehow put him up to calling. I was told that questioning how nothing has been taken care of in two weeks was an "attitude." It's not an attitude; it's a fact. Then they invoiced me for almost $200 for "diagnostics." Keeping in mind, the closest thing they had to a diagnosis of anything, after two weeks, was that the car doesn't start. I knew that without any training. If you read through their online reviews, you'll see that they are extremely efficient at immediately responding to any negative reviews, by casting aspersions on the reviewer, often over things that have nothing to do with what was said in the review (at one point, they actually spent the bulk of their response telling the reviewer that their car, which the garage had spent three MONTHS on for some simple repairs, was a lousy car and they worked on much better cars). If they were even half as diligent and efficient in actually providing service on the vehicles as they are responding to their multiple one-star reviews, they might actually be a decent garage. You would think that anyone with half an ounce of common sense might stop to think, if they have to refute so many bad reviews, that maybe they ought to READ the reviews and re-think their approach. This, apparently, has not occurred to them yet. This place is an all-clown circus with no idea what they are doing. They make big promises up front to get you to come in, and have no ability to actually follow through on them. I'm pretty sure the tantrum they had was an excuse to get out of a job they couldn't handle. I'm sorry I ever even heard of this place. Hopefully, they won't be around much longer, because they are a blight on independent auto shops. Thei

Recently bought a Honda CRV, great customer service! No pressure to buy, very professional and…read moreclean! Car had a few issues that the owner had fixed before we came to take a second test drive. Would very much recommend over the big dealerships!

This place is the real deal, and it's owned by an auto repair professional! So you can guarantee…read morethat this place won't screw you over!!

This place completely mis-represented a vehicle I drove over 4+ hours one way to see!!!!…read more... supposedly mint condition 67k original miles.....NOPE!!!!.....It had peeling clearciat, 167k miles....100K more miles than advertised!....seats were dry and cracked, seats did not work!!! WORST CAR BUYING EXPERIENCE IN MY LIFE!!!!! This place is Disgusting!!! Stay away!!! If I could give a Neg # review I would (-5)!!!!!

I bought a truck from here six months ago they told me all this is a great truck we fixed…read moreeverything in it and checked all the oils basically made me think that everything was good in this truck but now it's five months later and I've had to spend over $1000 on it already they're a bunch of bullshit and liars Worst car place I've ever been to wouldn't recommend this to m e one

I bought a car from Craig's Auto and I am very happy with the service that I received there and…read moreCraig was a very good salesman he treated me very well ,the car I bought had a few bugs but he fixed them in a very short time and I just love my new car .thanks Craig for the great service you gave me and kindness and the nice greetings from your beautiful dog Max..

Great experience! Friendly, knowledgeable staff. Got things done quickly but efficiently! Thanks…read moreagain, guys!!!

Dave and Erick were great in helping me get a new vehicle when mine would not pass inspection…read moreagain. I am appreciative of all the hard work they did, communication given and the transparency they provided. Thanks guys.

!!!!!BEWAREBEWARE BEWARE…read more Wish I could give this place 0 stars I bought a 2014 ford fusion from them and the passenger seat stopped working along with my driver side and passenger side mirror. Not only that my muffler was held up by zip ties and was broken.

I don't even want to give a one-star but I have to because I need to leave this review, all three…read morevehicles all had check engine lights and after 3 months of owning them nor will we give it any extended warranty we had to charge credit cards up the wazoo just to get the cars fixed and usable again .. two of the cars AC never worked now the car that we do have left from there is leaking gasoline into the oil , oil is leaking all over the bottom of the rear main seal , we only had this vehicle for 4 months !!! Now she don't want to answer our calls or texts because I gave her my opinion of her !!!! Do not recommend this dealer at all cost save your money go elsewhere plzzzzzzzzz!!! Six credit cards fully maxed out trying to take care of all the check engine lights that are coming on , and still have no AC there should be an option for no stars buyers beware of this scammer !!!!!

I have bought 3 cars from this place. 1st one check engine light twice. Paid for everything eevey…read moretime to get it fixed then it finally threw a rod because I have to pay every time something is wrong with car. I got a second one check engine light again after only having it 5 months. Now my 3rd vehicle suv is leaking gasoline into my engine oil that is leaking into the pan after alrwady having it in the shop once agter only having this one 5 months. Why they cant just fix it and make it right when it was sold to me saying everything was good with it. Ac doesnt even work. I will never get another vehicle from here again. ​needless to say do not bring your money here thinking your getting a good vehicle because boy was i wrong. And am probably gonna be left without a vehicle at all now. ​​

This review is long overdue, but I wanted to make sure everyone knew my experience!…read more I went here to get an oil change before I went to work and was trying to find a fast and (cheap) place to get an oil change without dealing with my dealership! (Ed Martin service is a nightmare‍) I found this place on Yelp actually while looking for food it popped up! I said why not! They were running a deal and they had Sooo Many great reviews! I went there and was greeted by a lady named Olivia! She was amazing! Was very helpful in explaining what they had to offer and what would be the best option for me! First of all, I would just like to point out that I've never seen a woman in this kind of field! It was just cool! The fact that she was also not making me full pressure to buy anything I didn't need! She understood me and then come to the oil change it took LESS than 15 MINUTES!! I kid you not this was the FASTEST I ever seen anyone do ANYTHING with my car! Most of the time it would be an hour out of my life and I would usually have to turn to Netflix or something to pass the time! So as I go to pay I forgot that my bank sent me a replacement card and they deactivated the old one! I felt so stupid and HORRIBLE! I could not believe that after such an amazing experience I was the one that ended up messing up! I explained the situation to Lane (the manager I believe) I told him what happened and I told him I could get cash for anything he needs! THIS GUY ENDED UP JUST GIVING ME IT FOR FREE! I could NOT Believe that he did that! I explained over and over that I could pay just didn't have the right card! He insisted not for me to pay and to just pay it forward! To this day, that has been one of the nicest things anyone has done for me! And for that, I'm so greatly thankful and I will always be coming back not only because he took care of the bill but because if the impeccable service and the amazing people that work here!

This is a great location. Brought my BMW 128i in for an oil change. The team was efficient, and…read moreprofessional, and fun. Pricing will always depend per vehicle but you can't beat it with the speed.