We recently bought a new Pilot from FX Caprara Honda. Everything about the experience was…read moreexceptional. Low pressure, helpful sales people. A good trade-in on our 13-year old Odyssey. The new car prepped and ready to go the same day. They carefully explained how to use all of the features that were completely new for us. We've been back once to have a CD player installed. Everyone continues to be friendly and helpful. We love the new Pilot. It's stylish and fun to drive. Gets almost 27 mpg on the highway.

I had junior help out with buying a vehicle. I looked at a few used vehicles and ended up settling…read moreon a 2022 Honda Civic Sport that had just arrived on a truck. The entire experience was enjoyable. He was very professional and easy to work with. He helped get the best prices and incorporated a military discount on my new vehicle. I would recommend this dealership to others.

I was referred to this shop after being turned away from two mechanics that were not willing to…read morework on my self built RV that was built on in the cargo space of my Ram Promaster 2500 LWB high roof. This vehicle is my daily driver while working in the area. They were very accommodating to my unusual circumstances and communicated with me every step of the way. They displayed professionalism and expertise with their diagnosis and repair of my front wheel bearings. Everything sounds and drives great. In terms of price.......... Expert services comes with expert pricing but they were very up front with their pricing so no surprises. I had a good experience with this company and will likely use them again. The thank you card and candy left in my passenger seat was a nice touch as well.

Fantastic service. Estimate was exactly on par with what was paid. Very thorough work to ensure…read morethat all services were met, and a very personable place. Extremely easy to work with and will definitely do business with them again the next time I need services on my diesel. Have recommended to a couple different people.

These people that run and own this place are friendly, nice ,and courteous! I highly recommend you…read morebring your car fo repairs here! A very happy customer!

Very upfront and trustworthy mechanic. No hidden fees which is great being that cars are pricey…read morealready. I definitely recommend George getting the first look for any of your needs.

Never, never, never go here. This was, by far, he most unprofessional business I have ever had the…read moremisfortune to work with. My MINI Countryman had a corroded ground strap, which caused additional problems with the car. I initially sent the car to Good Year, which replaced the ground strap and battery (which had died when the ground strap shorted). After these repairs, the car still would not start, and some of the codes it was throwing were dealer codes that Good Year could not read. I contacted the "area's only dedicated European import specialists" and asked if they had the software that would allow them to read the dealer codes, which the operator assured me they did. Since my only other option was a thousand dollar tow to the actual dealer in Rochester, I decided to give a local business a try. So first problem, they lied They can't read the dealer codes, which I found out after paying to have the car towed there. So the one reason that I chose to go with this garage turned out to not be true. And it gets worse from there. They had the car for two weeks and still had no idea what was wrong with it. They never communicated anything about the progress of their work, which I suspect was because there was no progress whatsoever. Every phone contact I had with them bordered on hostile, like it was unreasonable for me to wonder what was happening with my car. I was told multiple times that there would be news by "the end of the day" or "the end of business tomorrow." There was never a callback on any of those deadlines. Often, they completely ignore their phone. I attempted several times to reach them one day with no answer at all, after hearing nothing from them for several days when I had been told, once again, there would be a callback before "the end of the day" two days prior. My housemate, who also relies on this car, asked to try, and they answered on the first ring. He had a conversation with them where he answered some questions, as he was the one actually driving the car when it broke down, and I was told by their operator that the information he provided was very helpful. Meanwhile, what information I could get out of them was they were trial-and-erroring their way through my fuse box, then said it was the starter but weren't sure about that, then that they had no definitive diagnostics and were "still testing." Unbeknownst to me, after two weeks of this run around, my housemate called in an attempt to find out what was happening, and their operator, as seems to be her main MO, berated him on the phone for calling at all. An argument ensued, which was unfortunate, however, the argument began when Meg (their operator) immediately lit into him for calling repeatedly (when they had been ignoring the phone again), and told him that he had no right to ask about anything to do with the car, despite being an adult member of the household who also uses the vehicle.. Unfortunately, he's not as calm as I am (though I think few adults would remain calm when being shouted over when trying to find out simple information about the progress being made on their vehicle), and the argument that ensued ended with me getting a call that they wanted the car towed out immediately with the accusation that I had somehow put him up to calling. I was told that questioning how nothing has been taken care of in two weeks was an "attitude." It's not an attitude; it's a fact. Then they invoiced me for almost $200 for "diagnostics." Keeping in mind, the closest thing they had to a diagnosis of anything, after two weeks, was that the car doesn't start. I knew that without any training. If you read through their online reviews, you'll see that they are extremely efficient at immediately responding to any negative reviews, by casting aspersions on the reviewer, often over things that have nothing to do with what was said in the review (at one point, they actually spent the bulk of their response telling the reviewer that their car, which the garage had spent three MONTHS on for some simple repairs, was a lousy car and they worked on much better cars). If they were even half as diligent and efficient in actually providing service on the vehicles as they are responding to their multiple one-star reviews, they might actually be a decent garage. You would think that anyone with half an ounce of common sense might stop to think, if they have to refute so many bad reviews, that maybe they ought to READ the reviews and re-think their approach. This, apparently, has not occurred to them yet. This place is an all-clown circus with no idea what they are doing. They make big promises up front to get you to come in, and have no ability to actually follow through on them. I'm pretty sure the tantrum they had was an excuse to get out of a job they couldn't handle. I'm sorry I ever even heard of this place. Hopefully, they won't be around much longer, because they are a blight on independent auto shops. Thei

This business is very welcoming and friendly. The couple that own this business are polite. Cynthia…read morewas a great help in the many questions I had asked and she set me up with a great vehicle I will be purchasing.

Rick and his sons were easy to work with and extremely flexible! If you want professional quality…read morewithout the crazy prices some repair shops offer, then this is the place for you. I would recommend these guys anyday especially if you are a service member with a strict budget. They worked with me and even brought my car to me they absolutely went out of their way to get me squared away!

I went to to get my windows tinted, and my experience started off great. The initial communication…read morewas excellent--prompt, responsive, and very helpful. I had high hopes for their service. However, things took a turn after the job was done. About a week after the tinting, I rolled my windows down for the first time, and the tint on the driver's side window peeled away. While I understand that things like this can happen and expected an easy fix, it unfortunately became a frustrating process. When I brought up the issue, the great communication I initially experienced completely stopped. It felt like a battle just to get them to acknowledge the problem and agree to fix it. After about a week of trying to get help, I decided to go to the shop in person. Thankfully, I was able to get some assistance, but the second attempt at fixing the tint was even worse than the first. It seems like they didn't clean the window properly before reapplying the tint, as there's visible dirt and old adhesive trapped underneath. While the staff was friendly at the beginning, the lack of follow-through and attention to detail on the repair left me disappointed. I really wanted to give this shop a glowing review because the initial impression was so positive, but unfortunately, the outcome and poor communication after the issue arose left me dissatisfied. I hope they improve their processes for addressing issues in the future.

This place is top notch, very professional and courteous. I highly recommend his services to…read moreeveryone. My wife's car and my own tinted to perfection.