Hands down, the best customer service and automotive service and repair in the North Country! We have two Fords in my family, an Expedition and F-150, both purchased used at other dealerships, and were recommended to get our maintenance and service done at Caskinette. That has been the best automotive advice I've received; we make the drive from Sackets Harbor to Carthage because of the quality of the work, attention to detail by the maintenance team and personal touch and care by the service and parts department staff. They will ensure your truck or car is properly taken care of, find the best price or options, and always follow up. I'll stick With Caskinette for as long as I'm in the North Country! Update: The service team and parts team continue to impress me and over achieve. Teri and Jamison are great along with Dave in parts to name just a few. Thanks again team! read more

I went for recall notice. I had a TPMS sensor on so wanted to take care of that. They completed their to do list $1200 later then said I need sway bar bearings. They would order part and it would be included in that days payment. Went back, 2 hours later I'm charged for parts and labor. I don't believe they were truthful the first time. You should record interaction or get it in writing. read more

I appreciate Caskinette's recent renovations. I think they have really stepped up on customer service. Drive right into the service area with a quick hand off. If you are staying they have a nice customer lounge with coffee, tea and cocoa. read more

Caskinette Ford - Nice waiting room with coffee, tea, cocoa. - Auto Repair Near Me - Carthage, New York

Salesman are great. But service lacks. When you buy a used vehicle you expect all the fluids to have been checked. At my first service at an outside service center transmission fluid was checked and was not even on the stick the following day or two I had my appointment at caskinettes for a recall and they refused to check it for me without having me pay for service to have them check it and add transmission fluid even though it was purchased from them a few months earlier and still under bumper to bumper warranty. . Service department stated they DO NOT ! Check all fluids when a used vehicle is sold. I am a 40 year mechanic and NYS motor vehicle inspector groups 1 and 2 and evidently service is not job 1 in there facility. read more

Only works on vehicles under 100,000 miles. Terrible policy, it's a Ford dealership, should be willing to work on Ford vehicles.

I purchased a used vehicle in 2021. Today I went to a different dealership and it was disclosed that this vehicle had previously been in an accident in which airbag was deployed. This was not disclosed to me the customer. I would discouraged everyone to avoid this business. read more

Charged over $1,000 to fill transmission fluid!!! Soldiers should avoid this place at all cost! They will find every trick in the book to make your visit there as expensive as possible! I took my car once, asked them fix the heat, check an engine light, and that I heard a slight noise from transmission. The only work they did was fill the transmission fluid and loosen a heater hose and charged me over $1,000! Was thinking about buying a vehicle here, but now I'm afraid they are going to charge me for looking at cars on there lot! read more

The supervisor in the facility was extremely rude and out of context when my wife was trying to ask a question. Very unprofessional towards military service members. read more

May 2016 I was watching a vehicle on Caskinette Ford's website for about a month. I went down one Friday on a whim to look at the vehicle and was promptly met (as usual) by a used vehicle salesman named Jeff. Jeff was very friendly and listened intently as I told him about myself and what I was looking for. After a few minutes of looking over the truck and exchanging our knowledge of it we went inside to begin the test drive process. During the ride we talked more about the vehicle and my needs. After returning to the dealership he noted my concerns. I completed the application that day. The finance person was away at the time so, being in no hurry, I left and awaited the call back. I received the call on Tuesday morning and set a time to return to complete the paperwork and take delivery of the truck. When I arrived the truck had just finished the cleaning and I was met by Jeff outside. When I entered all the paperwork was prepared. Every document was explained to me in detail. There were no concerns or changes that needed to be made. I was in and out with the keys in just over an hour. I was very impressed with the effort and attention I received from the employees at Caskinette Ford. This was by far the best vehicle buying experience I have ever had. I definitely recommend this dealership to anyone looking for a new or used vehicle. read more

Caskinette Ford - 2012 F150 Lariat, 50K miles *priced below Edmunds.com private party purchase recommended value - Auto Repair Near Me - Carthage, New York

I brought my car BMW X5 to Ford Caskinett for 4 tire installation. After the work was done, I called service dept. to report that when I break the steering wheel vibrates. I was told to give a accouple of weeks. I gave a couple of months there was no improvement. I took my car to Motorhead in Watertown and paid additional about 100 dollars to get it fixed. Thus, I paid additional 90 dollars fee to Ford Caskinett for balancing 4 tires. I wasted my money and time by going to Ford Caskinett. read more

I recently visited Caskinette Ford with the anticipation of buying a new 2021 Ford F-150. After speaking with the salesman and sales manager they pressured me into giving them personal information so they could do a "soft" credit hit knowing full well I am financing thru my credit union. We it came back a hard hit reducing my credit score and making me look desperate for a loan( which I am not). Deceitful practices to say the least, buyer beware. They're some tricky S.O. B's read more

This review is for Terrie, she is in the service department. Always there, always outstanding customer service and always a welcoming presence. Seen her for years now, and it is always a pleasure. Without a doubt the most competent person behind those counters! So helpful, so knowledgeable, she is a true asset to this company and I hope management realizes the value she brings to this place! read more

Service Department: Excellent/outstanding service. The work done on my truck (2500 Ram Laramie -Crew Cab-8 ft. bed) was perfect. Note: I've also taken in my GT Convertible Mustang and would give them five stars for this vehicle as well. This department goes above and beyond from start to finish. The leadership, customer service (Morgan), and "the service member team" is the best by far in the area. Professional, friendly, constant updates, excellent communication, and very knowledgeable. Caskinett's Service Department's reputation for excellence is well deserved and I would never go to another. Thank you, from another very satisfied military family. Over these past four years you have grown to surpass all of the competitors in the Watertown/Fort Drum area (work done, price, arrangements for both car and driver pickup, work time, after services (wash), customer service, open/clean/comfortable waiting area with workspace & snacks, followup, discounts (thank you for the immaculate detail), and advice on future services and upkeep, etc. Multiple duty stations, in the past 26 years, I can say their service department is a cut above the rest. read more

Who knew the Ford Flex would be so hard to find. We drove 1.5hrs to Caskinette Ford to check out the multiple Flex's they had on the lot and we drove home in one! No high pressure sales and our salesman Brad Tabolt was very pleasant and was very efficient. It was a very painless process and my fiancé plans on making another drive up when he is ready to trade in his truck. Thank you Brad for all your help! I love my Flex.. the modern mommy wagon! read more

Had my wife's car, Ford Explorer, scheduled for repair at 2 pm on a Friday. Told the RUDE service lady the transmission was jumping when put in reverse, and had a front end noise when turning. Late in the day for this type of service I thought. I had known of common cause to be a sticking or faulty solenoid for transmission for this vehicle, and possible wheel bearing for the other problem. They didn't want my information. Their diagnosis recommend new transmission $5989.00 and brake work $915.44 and possible LF wheel bearing, no quote. Then Service person says take the car. $106.92 for Diagnostics. Next day local brake shop fixed the wheel bearing, Inspected the car and the brakes were FINE, also no serious transmission problem. In my opinion their service is a rip-off, with rude service workers. Bought the car there but will NOT EVER go there again. read more

Caskinette Ford was a wonderful experience from start to finish.... highly recommend!

Very disappointed with this dealership. They lied to me on the phone about a rebate just to get me in the dealership. I was upside on my trade and was hoping to get that covered by the rebates. Over the phone I was told they could definitely help me and the rebates will cover almost over it. I went to the dealership the next day and the salesman had no idea what was going on. He had me test drive a car that would never work for my situation. He then wanted me to buy the car and kept going on and on about it knowing very well the deal would never work. To me, this is not a very honest dealership. I understand they want to make money, but I just wish they were honest with me from the beginning. I hate the fact they wasted my time. This is not a dealership I trust and will not be going back. I will also not be recommending this dealership to anyone. read more

This was my second time purchasing a vehicle from Caskinette's and, as expected, I was satisfied with my experience. After some negotiating, I was able to drive off in the vehicle I wanted at a price that was very reasonable. I would recommend this dealership to anyone in the market for a new or used vehicle! read more

Has that small town attitude with the big city service! Would not take my F-250 anywhere else for services, their professionals have gotten me in and out of there quickly with out killing my wallet. Glad there is a great Ford dealership around here, since the last one I had to deal with in Texas was a disaster. read more

I've been a longtime customer, I recommend Caskinette Ford all the time, I have referred people to this dealer numerous times. My parents as well are longtime customers with many many new vehicles purchased through Caskinettes. My recent visit I was disgusted, mind you I drive 80miles to this dealership for oil changes, to browse new vehicles. I needed a tire rotation, I paid for that to be done. I walk out to my car, and I notice that was not done... they said to me "how do you know?" like good try but I know, not to mention the different colored caps on some of my tires is a good indication. last visit they told me I needed new tires, this visit miraculously they are perfectly fine. I referred a friend who also had troubles with the auto mechanic side. My other friend I referred bought a brand new F150 in June, and decided he wanted to get a new power stroke and emailed his sales guy, and they never got back to him. (now I feel like an idiot for referring him, yeah his first time was great, but now the second time he is trying to come back not so much) he ended up buying his new diesel truck in Syracuse, mind you he is from Massena, NY. Syracuse is 2 1/2 hrs away and Carthage is only 1 1/2 hrs away. I also thought about buying a new vehicle myself, and my typical sales guy Jeff Spellicy is always busy so I went through one other guy who didn't return emails and a girl who did not know anything about vehicles. Awful waste of two trips for trying to get a new escape. Now, I purchased mine there brand new, and I am going to be trading it in somewhere else now. Mind you, I DO recommend Jeff Spellicy, he is great and awesome, sold me a few vehicles, and my parents many vehicles. The rest of the sales crew not so much, including Chuck the guy behind all the sales. Service, Liz and Jameson are great and that is about it there. Jenna Sheehan and Jess Casskinette do not answer emails, very unprofessional. I really liked this dealership, have been going the extra mile to travel to them and sending so many people there. It is sad that I will be hunting for a new dealership due to the recent issues. Again, Jeff Spellicy, Liz(service) and Jameson Caskinette are fantastic. The rest of the team, not so much. If I were to go back, it would be primarily because of these three. I hope I can eventually delete this review and go back to giving them a 5 STAR and recommending this dealership. I used to swear this was the BEST dealership to go to. read more

JENNA SHEEHAN! JENNA SHEEHAN! JENNA SHEENA! Remember that name! Listen, this is a legitimate review: we had an awesome buying experience with Jenna as our Caskinette representative. She took care of us even before we arrived to NY and while our vehicle was en-route to Carthage. She treated us with so much enthusiasm, honesty, and respect - we ve dealt with many different car sales representative over the last three months, and Jenna, by far, made the difference in our decision to purchase a Ford vehicle (of course the Explorer itself had a little to do with the decision as well - LOL). She helped us receive a rebate and demonstrated so much patience explaining the functionality of the MYFORD TOUCH. If you re looking for a great new car, and want genuine, helpful people go to Caskinette s Lofink Ford. Thanks. read more

I bought my car here and was very pleased with their service. My first oil change was free, and they had a small kid's area where we could wait. My kids enjoyed playing, which made the wait easier. read more

I live over an hour and a half away, so getting the deal done was a challenge but we got there. Chris was good to work with and went out of his way a few times for me. read more

They were friendly and willing to work with me on my purchase. Took a little time as they were new to my bank procedures but all in all a good experience read more

I recently purchased a car from this establishment. The salesman Derek Howland was great! However there was a problem with the hood latch and the service manager was a total nightmare! He first came on the phone talking about a windshield wipers pump being defective. I asked how he would know that because the hood latch was broken and the hood would not open? Then he back peddled. I had just purchased this vehicle 2 days prior. He went on to say that the vehicle was inspected before I left the lot, and had the latch been broken I would have not taken it off the lot. I was given no documentation to support this. Now he's blaming me!! Now he's raising his voice to me! He was rude, condescending and not willing to help. He should NOT be in that position! Our family has been purchasing vehicles for this establishment for years with no complaints. I work on Ft. Drum and have recommended them to soldiers and civilians alike. However after the way that I was treated by this service manager I am not certain that I would recommend that anyone purchase a vehicle from them, service is a big part of the sale for me. read more

The diagnosis was tricky due to a wiring fault. I was charged a diagnostic fee, labor and parts. Didn't make it 15 miles down the road before the exact same fault occurred. After a phone conversation with the agent, I was told to bring it back when able and there would not be another diagnostic fee. However there was nothing they could do about the labor and parts that were unnecessarily replaced. I used the drop box that night and waited patiently until close of business the next day. No phone call, so I called to see what the new diagnosis was. You guessed it, hadn't even started yet. The service agent was apologetic but the damage was done. He went on to tell me it was an electrical fault that was basically exploratory and could not give me a quote for the repair. I told him to put the car back together, I would be there to pick it up that day. About 30 minutes went by and the manager called. In the end, Ford picked up the entire bill and covered it under warranty. The story ends well and if there was not a wrong diagnosis accompanied with unnecessary charges, they would have 5 stars. It should not take three separate upsetting conversations to get the help you deserve. I am a diehard loyal Ford owner and expect the same from a company that I have trusted for 25 years. I appreciate the effort to make it right and the end result, for that I would recommend Caskinette Ford to anyone. read more

In a nutshell - Outstanding sales and service experience! I had been in the market for well over a month looking at new or used F-150s, both online and at my local dealerships. Unfortunately my experiences thus far had been disappointing - either the advertised vehicle(s) had been already sold or the sales experience was poor. I had inquired about a vehicle that Caskinette advertised online and within an hour received a response to my questions. I contacted them and was put in touch with Chris whom answered all of my questions in a very timely and professional manner. Because this dealer was 2+ hours away from my location, I discussed pricing with the Sales Manager, Chuck, in advance who was fair, reasonable and professional. Chris and I made plans so I could take a test drive and if everything checked out, I could drive the vehicle home that same day. I took the 2+ hour drive to Caskinette's to test drive the vehicle with my kids. When I arrived Chris had the vehicle all ready to go. After a brief conversation, I loaded up the kids and put the truck through its paces without issue - just as Chris had prescribed. While we reviewed the paperwork and discussed additional options, the kids were able to play in their onsite playroom. This was a pleasant value add which entertained the kids while I focused on the purchase. While the initial plan was to purchase the vehicle and drive it home the same day, unfortunately it didn't work out due to time constraints. Rather than have me drive back to the dealership, Chris recommended that he would deliver the truck to my location and finish the paperwork. Two business days later Chris arrived with my truck and we completed the remaining paperwork in less than 15 minutes. In my opinion, the Caskinette dealership runs a first class operation from start to finish and I look forward to purchasing my next vehicle from them. read more

Unfortunately, I haven't had great experiences with Caskinette Ford in my two visits. Recently turned in the truck for new brakes. When I called the evening of my scheduled appointment, it became apparent they didn't even look at the truck all day. I had to eat an extra day without wheels. When I inquired about the status, my assigned tech couldn't answer any questions. In addition to the brakes, I asked them to investigate a squeak on the passenger compartment and fix an inoperable rear sliding window. They wrote "CND" (could not duplicate) for the squeak (still squeaks) and had to order a part for the window. I patiently waited a couple days for a call-back on the part. None. I called in, and they knew nothing of the part request initially. Further digging resulted in it being on site. Had I not called, would I have ever been notified? Not very impressed with this organization; I've given them multiple chances. Won't be coming back. read more

Good service. They fit me in for my vehicle issue on short notice. They fixed it fast and right. Wish i wasnt going to Germany or i would have bought my new truck there read more

Super shady dealership. I had to call twice just to get someone to talk to me. They then told me that the car I was interested in (on AutoTrader) was "not for sale". What kind of dealership advertises cars online that are not actually for sale? They promised the listing would be removed, but a week later it is still there. So sketchy, AVOID AT ALL COSTS. read more