There are not enough words that can even describe how thankful I am for Service Plus Automotive!…read moreThey are a very trustworthy buisness that you can depend on and rely on for all of your automotive needs, they treat you like family! They do anything in their power to make you happy and ensure that you will always be safe behind the wheel. Thank you Service Plus Automotive!

Beware... they will try to sell you things that you dont need / aren't necessary. GET A SECOND…read moreOPINION! I just saved 2 grand by going elsewhere.. Also it took them over 90 minutes to do a state inspection which is ridiculous..

i'd give 0 stars if i could…read more hi friends! just a PSA i guess- an honest review, if you will. a long one though, so buckle in. S&R auto in sandy creek (sandy creek one doesn't have a yelp, but this is the same owner.) has had my car for 6 months, i did get it back briefly (2 hours maybe? in october ish? idk but shortly after i got it, my car overheated again. which was the original problem.) the owner (or anybody else) never calls me back (i have the phone records to prove it, he just keeps insisting he has even though he hasn't until today), and now that i've asked for my car back and to just honor the original payment agreement for the work they did do (i have a signed payment agreement saying i'll pay $50 a week) and have the rest of the work done elsewhere, he told me that the payment agreement no longer applies and i cannot get my car until it's all paid in full- even though i have the original signed agreement for the work they've done, which was fine with them until i said 6 months was far too long and that i wanted to just make my payments and take my car elsewhere for the rest of the work. now, not only will they not give me my car back, he's mad that i told him i didn't want to have to go the litigation route, so he said because i mentioned litigation, he's also going to charge me an $85 a day storage fee. but won't let me pick up my car or honor our payment agreement, which i made clear i'm happy to do. (the original problem was that it was overheating. they had it 3 months the first time time, replaced like 4 things, and called it good.) i had it back less than 2 hours before it overheated again. they towed it back to their shop, and when the owner's daughter called the day after, she said that my radiator hose blew and now i need a new engine. she said the hose was way softer than it was supposed to be, guess they're supposed to be hard and mine was definitely not because of the overheating issue.. but for some reason they didn't notice that the first time, guess they just didn't check it? anyways because that blew, they said i need a new engine now and the cheapest they can do is upwards of 7k i would not recommend this shop to literally anybody. i've been without my car for 6 months, they told me i could do a payment plan and i even have a signed paper from them- but now that he's mad, he won't let me do the payment plan, and he's holding my car hostage, forcing me to pay $85 a day in storage fees even though, again, i told him i'd be more than happy to honor the payment agreement we originally signed for the original work done, even though i'm not sure any of the work done previously even needed to be done, as it didn't fix anything and actually made it worse tldr; please for the love of god, take your car somewhere they will actually fix it, communicate with you, and not scam you and hold your car hostage for half a year+. i wish i had checked reviews first.

Called aaa they could not find anyone to help with a tow. Got a call from owner Keith he sent Josh…read moreout. Josh got the job done, like a boss. Thank you Josh.

I was referred to this shop after being turned away from two mechanics that were not willing to…read morework on my self built RV that was built on in the cargo space of my Ram Promaster 2500 LWB high roof. This vehicle is my daily driver while working in the area. They were very accommodating to my unusual circumstances and communicated with me every step of the way. They displayed professionalism and expertise with their diagnosis and repair of my front wheel bearings. Everything sounds and drives great. In terms of price.......... Expert services comes with expert pricing but they were very up front with their pricing so no surprises. I had a good experience with this company and will likely use them again. The thank you card and candy left in my passenger seat was a nice touch as well.

Fantastic service. Estimate was exactly on par with what was paid. Very thorough work to ensure…read morethat all services were met, and a very personable place. Extremely easy to work with and will definitely do business with them again the next time I need services on my diesel. Have recommended to a couple different people.

These people that run and own this place are friendly, nice ,and courteous! I highly recommend you…read morebring your car fo repairs here! A very happy customer!

Never, never, never go here. This was, by far, he most unprofessional business I have ever had the…read moremisfortune to work with. My MINI Countryman had a corroded ground strap, which caused additional problems with the car. I initially sent the car to Good Year, which replaced the ground strap and battery (which had died when the ground strap shorted). After these repairs, the car still would not start, and some of the codes it was throwing were dealer codes that Good Year could not read. I contacted the "area's only dedicated European import specialists" and asked if they had the software that would allow them to read the dealer codes, which the operator assured me they did. Since my only other option was a thousand dollar tow to the actual dealer in Rochester, I decided to give a local business a try. So first problem, they lied They can't read the dealer codes, which I found out after paying to have the car towed there. So the one reason that I chose to go with this garage turned out to not be true. And it gets worse from there. They had the car for two weeks and still had no idea what was wrong with it. They never communicated anything about the progress of their work, which I suspect was because there was no progress whatsoever. Every phone contact I had with them bordered on hostile, like it was unreasonable for me to wonder what was happening with my car. I was told multiple times that there would be news by "the end of the day" or "the end of business tomorrow." There was never a callback on any of those deadlines. Often, they completely ignore their phone. I attempted several times to reach them one day with no answer at all, after hearing nothing from them for several days when I had been told, once again, there would be a callback before "the end of the day" two days prior. My housemate, who also relies on this car, asked to try, and they answered on the first ring. He had a conversation with them where he answered some questions, as he was the one actually driving the car when it broke down, and I was told by their operator that the information he provided was very helpful. Meanwhile, what information I could get out of them was they were trial-and-erroring their way through my fuse box, then said it was the starter but weren't sure about that, then that they had no definitive diagnostics and were "still testing." Unbeknownst to me, after two weeks of this run around, my housemate called in an attempt to find out what was happening, and their operator, as seems to be her main MO, berated him on the phone for calling at all. An argument ensued, which was unfortunate, however, the argument began when Meg (their operator) immediately lit into him for calling repeatedly (when they had been ignoring the phone again), and told him that he had no right to ask about anything to do with the car, despite being an adult member of the household who also uses the vehicle.. Unfortunately, he's not as calm as I am (though I think few adults would remain calm when being shouted over when trying to find out simple information about the progress being made on their vehicle), and the argument that ensued ended with me getting a call that they wanted the car towed out immediately with the accusation that I had somehow put him up to calling. I was told that questioning how nothing has been taken care of in two weeks was an "attitude." It's not an attitude; it's a fact. Then they invoiced me for almost $200 for "diagnostics." Keeping in mind, the closest thing they had to a diagnosis of anything, after two weeks, was that the car doesn't start. I knew that without any training. If you read through their online reviews, you'll see that they are extremely efficient at immediately responding to any negative reviews, by casting aspersions on the reviewer, often over things that have nothing to do with what was said in the review (at one point, they actually spent the bulk of their response telling the reviewer that their car, which the garage had spent three MONTHS on for some simple repairs, was a lousy car and they worked on much better cars). If they were even half as diligent and efficient in actually providing service on the vehicles as they are responding to their multiple one-star reviews, they might actually be a decent garage. You would think that anyone with half an ounce of common sense might stop to think, if they have to refute so many bad reviews, that maybe they ought to READ the reviews and re-think their approach. This, apparently, has not occurred to them yet. This place is an all-clown circus with no idea what they are doing. They make big promises up front to get you to come in, and have no ability to actually follow through on them. I'm pretty sure the tantrum they had was an excuse to get out of a job they couldn't handle. I'm sorry I ever even heard of this place. Hopefully, they won't be around much longer, because they are a blight on independent auto shops. Thei

This business is very welcoming and friendly. The couple that own this business are polite. Cynthia…read morewas a great help in the many questions I had asked and she set me up with a great vehicle I will be purchasing.