My car was being repaired for 39 days. I understand there are order delays but I received nothing…read moreon the app that's supposed to keep me updated. When I received all my paperwork from the work done, my mileage documented is more than I even have on my car to date?? I felt like it was not an issue to get my car fixed in a timely manner. The best part is, we were told it would be a bit later before my car would be ready, due to the car being "detailed " because we waited so long for its return. The car smelled clean but the car looked basically untouched. You could see spray marks on the dashboard not even wiped and the floor pads were all mud. Ridiculous! The computer screen smeared. Very disappointing seeing I bought the car there in March.

Second time dealing with the Davidson companies and would never recommend them to anyone. They take…read moreforever, constantly give excuses why their services take so long. This isnt a "waiting on parts" issue either as we know the parts were received because of the SAME text over and over saying Great news! We have received all the parts....for 3 weeks. Perhaps stop taking in so many vehicles at one time and you could exactly finish a job in a timely manner. A bit more transparency and honest vehicle updates would make this better as well. Receiving the same text messages over and over just make customers more upset knowing absolutely nothing has been done with the vehicle since the last 5 messages with the same update were sent. Perhaps actually calling your customers with regular updates would make your customers trust you more. Having a vehicle for going on two months for minor damage when parts were all received over 3 weeks ago is insane....especially considering the amount per hour you are charging for labor. And getting messages from your dealership while my vehicle is there asking me if I want to buy a new one is BEYOND LAUGHABLE. Your collision center and service center make me want to run far away from buying a vehicle from your company. Sure I am just one customer and you likely dont care if you lose out on one customer but I will be sure to share my experiences with everyone I know and on all platforms. No one should have to deal with this.

Amazing body shop. Clean environment. Fast service. They swapped out stock bumpers and put on new…read morebumpers as well as repair some vehicle damage in a timely manner. Price is beyond affordable and work is excellent. Only thing I'd bug on is there's a little communication- wasn't helped when I walked in the door I stood there for five minutes before anyone came out of their chair to speak to me.

These guys provided excellent service. They were incredibly helpful in dealing with insurance. They…read moretook the stress out of a fender bender. We originally went there because of their support of CareNet crisis pregnancy center. I am so happy that we went to them.

Great customer service, value, top notch business. Definitely give them the opportunity to earn…read moreyour business

From the owner: Sullivan's Body Shop located in Watertown NY specializes in Automobile Body Repairing & Painting,…read moreand Repair & Service. Family owned and operated for over 40 years. Contact us today for a free estimate or stop in. We look forward to working with you!

If I could give this business zero stars, I would. My insurance company listed this as a body shop…read moreapproved to fix my vehicle involved in a collision in January of 2017. The initial repair was good for about four months, then the bumper would separate from the body. I took it in twice before moving overseas and the technician just pushed it back in place. I should have known it wasn't fixed properly, just by the fact that the bumper should not be popping out of the clip so easily. Fast forward to 2020 when we are back in the U.S. and I ask my insurance company to allow me to take it to a local body shop here in VA to try and see what the issue is, because it's ridiculous to have the bumper nearly hanging off the back of the van. The local shop technician inspected behind the bumper and informs my insurance company that the original body shop never did the full repair. The insurance company was charged, but it was clear to the technician that the first body shop did not fix the damages. Thankfully we have an amazing insurance company and they covered the fix. Oh, and my insurance company removed this business as an approved vendor. That should tell you everything you need to know. Consider yourself warned.

My wife was nice enough to order me a spray on bed liner kit for my truck the other day…read more Unfortunately, I didn't have all the tools required to do the job myself so we called Body Pros to see if they could do it for us. The guy I spoke to on the phone told me to bring what I had in and to show/speak to the manager, because it would be ultimately up to him. When we arrived at the store no one there knew what I was talking about and the man I spoke to over the phone was nowhere to be seen. The 2 men behind the counter told me to have a seat in the waiting area and the manager would be back in a few minutes and I would have to ask him myself. So my wife and I waited for around 20 minutes for the manager to show up and when he came over, he introduced himself and seemed confused on exactly what I was trying to have done (so obviously no one told him). I explained for the 3rd time that I just needed them to do the labor. As soon as I got the words out he assured me that it wasn't a problem and they could do it the next day. I was happy to hear that but unsure as to why nobody else could have made that decision if it was as simple of a request as he was making it. They did an outstanding job and definitely made up for the run around it took to schedule the appointment. Overall, the work they put into the vehicles is exceptional but their customer service absolutely sucks.

Can't recommend these guys enough, they looked at my dent and fixed it immediately since they had…read moretime. Took 30 minutes to get a deep dent looking like new, had good conversation and coffee during the short wait. Pricing ($100) was amazing as other body shops or dealers had quoted me nearly $400. Great service, quality, and pricing.

Just recently had a dent taken out by Luke and his staff on my new 2017 outlander sport and I must…read moresay there is no better place to take your car or truck for any dents that are not through paint. As these guys work wonders on removing the damage without any need for paint work. Thank you agin for another great job.

I took my car here per my insurance company, they wanted to much money to fix it so I went…read moreyesterday to pick it up and I blew my top they started to tear down my car and then when I told them I was taking my car back they wanted me to pay a tear down fee they finally got a manger and I say something about it he said that it wasn't his problem I would never refer anyone to this place.

The guy that dose the inspection dose not do a good job and makes assumptions looks like he is…read morestubbron wont listen at all I would highly advise go any where but there for insurance inspection you dont want to get half the job done for double the price and get treated badly in the process.

I spent several days observing how the dealerships service department operates under stress as I…read morewaited on repairs to my daughters jeep. What I observed is this: they are extremely busy! The service representatives that work the desk are under constant stress and at times it can be a thankless job. They aren't perfect and sometimes mistakes can be made, but bringing your issue to the attention of the service supervisor or the GM, Michael Perkins, will help solve the problem. In my case, I brought my issues to the attention of the GM and they were quick to rectify the issue, and they footed most of the bill. Thank you Dodge Chrysler Jeep for going the extra mile to get it right.

Awful customer service and I doubt they are even certified mechanics. Have taken my vehicle in…read moretwice and what they diagnosed is nothing even close to what makes sense. Both times, loud noises from my vehicle and both times they said they couldn't hear it. Stupid idiots never get service done there