picked up a screw at a jobsite. they got me in right away and took care of my flat. great service. lobby is clean and everyone was very professional. read more

just came in to get some air. Had to stand outside for 15 minutes waiting on somebody that never showed up finally went back in. Still no response. Poor service. read more

Scheduled appointment for tpms light on Honda civic. Done in 1 hour. Excellent service and customer support. Would go back.

The Belle Tire on Kalamazoo Ave is by far the best in Grand Rapids. I have gone to other locations before and had them try to avoid doing work while this location always figures out how to make it happen. As long as you either make an appointment or call ahead, you can avoid being caught off guard by wait times. read more

During the week preceding Thanksgiving, I noticed one of my tires continually losing air. After filling the tire with air a few times, (like what am I thinking-it's going to fix itself, right?) I made an appointment at Belle Tire to have it looked at. Turns out I ran over a nail and the tire was not repairable. The replacement tire was not in stock as my tires are somewhat non standard. Also since this was the day before Thanksgiving, I expected additional delays in getting the tire. They put enough air in the existing tire so I was able to drive home before it ran out of air again. Surprisingly , my new tire arrived on Friday. Ethan was great to get me in without delay despite the fact they were being extremely busy with other appointments and their Black Friday promotions. An additional point-I usually don't buy the "tire insurance" or any other extended warranty insurance. If you have an all wheel drive car however, you may want to because if you ever have to replace a tire and the tread wear on the remaining tires is below a certain point when compared to the new tires, you need to buy all four tires instead of one. With the insurance, this is taken care of whether you can get by with one tire for need all four. I saved at least a couple hundred dollars having the tire insurance. Probably not as important with non all wheel drive cars. Ethan and Belle took great care of me during my "quasi emergency". read more

Ethan is fantastic! Buying tires can always be a daunting task but these folks make it easy!

My temporary tire was just put on by Cork Auto Service... sent by Insurance towing company. (Grr) After the temp tire was on, I left for Belle Tire as was recommended by my son. Dillon welcomed me asking the problem...assuring me, they will take care of it. He took my car keys ... Seemed just a fraction of the time and I was called to the front. Ethan met me and said, "No charge. There was a staple in the tire." Oh my goodness I was so happy. They made my day‼ Thanking him w/a joyful heart, I asked if I could hug him! He let this gramma hug him as I walked out telling them again, how much I appreciated them all‼ Thanks again. Belle Tire, this crew of gentlemen are excellent... read more

Exceptional customer service. Alex has been my go-to professional for years. Knows tires and provides exceptional service. RWA. read more

never have time to rotate our tires or fix a tire. my son left his car there all day for oil change and they said they didnt have time to rotate. I had low air and got there 7am on a Saturday and again too busy to rotate and even fix low air tire. Keep in mind these tires were purchased at Belle Tire. No time for service...only to sell. I will not do business with Belle Tire again read more

We can always count on this team to help us out with our vehicles tire issues. Of course on Friday leaving work I notice my dash flashing my rear tire was low and then I see a nail in the tire when I get home... right before the holiday weekend with lots of plans to travel around to parks and see family. Well couldn't have been more simple to get there at open on a Saturday and have it fixed up with in a couple of hours: understandable without an appointment and just so happy they could work me in. And no charge too! Highly recommend for service and tired. Staff was great and cordial in our short interactions. read more

I called 3 days prior to my appointment before arriving to get my tires installed. Justin confirmed the tires were going to be in on the morning of my appointment which we scheduled for 5pm. I arrive at 4:45pm, checked in, and handed off my keys. My son and I sat and waited patiently. At 5:50pm Justin calls my name. Great we were ready to go. NOPE!!!!! "Sorry sir, but your tires are NOT here. They scanned in this morning, but are not here. We are mounting your old tires and will have you on the road shortly." I express frustration. Justin says he could give me a discount if we return tomorrow. I ask my son if we can cancel his planned event tomorrow and be back at 8am. He says, "yes". We confirm with Justin we will be back at 8am. He says he will run to Plainfield location and have tires by 8am next morning. I ask about what discount he could provide for our troubles. He says he'll take off $94. He leaves. At 6pm he comes back and tells me that my tires are there and that his staff was playing a joke on him. Now I'm pissed. I just canceled my sons event. The tires that were originally on my car are unsafe and now he tells me it's a joke. PISSED. I then ask, "so what are you going to do to resolve this joke? Discount? Anything?" He replies, "Nothing, I'll go out back and help wrap your vehicle up so you can be on your way ." We paid the invoice and got our vehicle after it was complete and left. Grateful I was able to get my son back into his event for the next day. I don't think I could recommend this Belle Tire location to a friend, family, or colleague. We messed up, here's a discount. SIKE! Just kidding! Now run along. read more

So glad I decided to get my tires serviced here. Justin the store manager was so professional and kind. The guys there were super quick and friendly. It was also very affordable. Will definitely be coming here in the future. read more

Perfect! Made an appointment to have my snow tires mounted -- at the Kalamazoo Ave location in Grand Rapids. In and out in under an hour. Out of all Belle Tire locations, this is the easiest to get into, and quickest to get out of. If you purchase your tires at Belle (which has the best prices), rotation and mounting are free. Can't beat it! read more

I had just bought a newer car that needed new tires, so I chose Belle Tire Kentwood to do the job. When I got my car back there was a deep gouge/scrape near my front passenger headlight that wasn't there prior (the car is kept in the garage at all times, so a passerby couldn't have done this). I sent a note to Belle Tire's manager and he never responded. Kudos to him and Belle Tire's leadership. Great leadership. My tires never leaked before getting the new tires put on. Ever since getting the tires, the leak has gotten progressively worse. From refilling my tires every 3 - 4 months, to now refilling every other day. I did not have this problem before Kentwood Belle Tire's services. This is only conjecture, but I had brought my car in for a 5:00 appointment. Instead of turning me away and explaining that the 5:00 appointment was actually a drop off time, they courteously took the car and put the tires on. I'm sure the workers, who were planning on being done for the day, didn't appreciate that, thus the crappy workmanship and the key scratch on my car. Employees there don't seem trustworthy based on my experience. read more

I give an A+ to Belle Tire. Earlier this week, my car would not start while working in Grand Rapids. I had some very important appointments to make, but all the repair facilities were closed as it was after 6:00 pm. My towing driver was able to contact Belle Tire as they were open until 8:00 pm. The manager, Justin Davis, said he would work me in as it was very important The problem turned out to be a faulty fuel pump. Jake was the technician who diagnosed and fixed the problem. In about 90 minutes, Justin had located a fuel pump, Jake had installed it, and I was on my way. Thanks to Belle Tire for having such a great crew! Chuck Gibson Scotts, MI read more

I was in trouble. I couldn't get the tire off my lawn tractors rim. So I called and Belle Tire said no problem. They were fast, friendly and not only off but put it back on again. They're the best! read more

These guys are great! I had to drop my vehicle off due to a flat tire the night before, used the Key drop option and my vehicle was ready at 9 AM the next morning! Fast courteous and customer service was impressive! Wouldn't go anywhere else! They care! read more

We had 4 tires replaced. At their suggestion we chose BF Goodrich tires. I was nicely surprised by how the vehicle handled and they were quieter than the original tires we replaced. Service is very friendly and prices are on par with the competitors. read more

This place has exceptional customer service! They are timely and fair in their pricing. I've been using Belle Tire for years in different cities and I always feel my vehicles are well taken care of and valued as a customer. read more

I have had so many good experiences with this Belle Tire location! Most recently, i got a flat last night, and a tow truck was not able to come until after 11:00pm. Obviously, the store was closed, so the tow truck operator just left the keys in the drop box. I called this morning at 8:05 to let them know about my car. It was already on the lift! FIVE MINUTES AFTER THEY OPENED they were FIXING MY CAR!! This was incredible to me. Even better, they said they would have it ready around 9:30, but they called at 8:55 to let me know it was ready. I couldn't believe it. They started before they opened and had my car fixed less than an hour after they opened- even though I wasn't there to drop it off or explain anything. Amazing service. read more

I have taken multiple vehicles here over the years and been welcomed with a friendly smile every time. They always explain the service and estimated costs clearly up front and do the job as asked. Whenever I call with questions, as dumb as they may be, they always answer them and have even been willing to take a look at my vehicle to provide advice about what next steps I should take. When in doubt, I start here. read more

Never get anything mechanical done here. You will be risking your safety and wasting your money. I brought my blazer in for a simple u-joint replacement. On a difficultly level this is an extremely uncomplicated repair. The repair seemed to go alright, took five hours longer than they had estimated, until I was driving across the states on my way to Arizona. I got about half way there and the rear most u-joint fell out. After a costly tow, cab ride, rental and a Saturday after hours repair the whole fiasco cost me several hindered dollars. The mechanic said that the wrong sized u-joint had been installed. After trying to get reimbursed for the repair from belle tire they gave me the run around for three months and finally told me they were not going to reimburse anything. Never trust these people with any repair. I wouldn't even bother to get tires there. read more

Stay far far far away from these guys. I brought a friends car here when trying to help with what seemed to be an alignment issue and the need for some new tires. After trying to up-sell us on more of their shit services they tried to convince my friend that her breaks were so bad that wouldn't even be safe to drive home. While I know there is some rust on the inside of the drivers side rotor the pads are still in great shape and have lots of life left. The rotors were already planned on being changed when the next set of pads went on in my garage. I had her agree to the alignment and wanted them to make sure they did a test drive and advise on anything else they thought needed service. I would normally do this but after a recent femur break I am on crutches and can't fit in her vehicle with my limited motion. We went to pick up the car on Saturday around 4:20p knowing they closed at 5:00p. You would have thought this was the first sunny day EVER! Two workers were in a clear hurry to get to seemed to be a road race somewhere with the way they took off from their parking spots and the business. Inside was a whole different experience. Every single worker except the gentleman helping us was getting yelled at for what they hadn't done and threatening to get written up for no complying. One other worker was called back in via cell phone to come finish moving cars around in his street clothes! That was all lame and I instantly knew I would NEVER return. Then the fun started, trying to leave the parking spot after having four new tires installed, an alignment and test drive. It was instantly apparent from four car spaces away and my windows up that either an axle, differential or transfer case were gone. After the screaming manger came out to put it in reverse and move 5' back and then back to drive and forward again it seemed like a transfer case. So ironic that after the work, a test drive (hopefully NOT from the speed racers leaving when we arrived!) and parking job the the entire transfer case internal guts just decided to go. Both the forward and receive. So funny they tried to quote us them doing the work to fix it. Stay very far way from Belle Tire, especially the Kalamazoo / 68th location. read more

Their air machine wasn't working very well so one of the mechanics offered to fill my tires for me. He was extremely helpful and friendly!

I'm extremely angry. I was told I would get $150 back in rebates. Only received $100. I was told I could use the rebate to pay down the balance of the tires. That's not true. Couldn't pay me enough to go back to them. read more

You all are a bunch of idiots. I bought a tire from you less than a year ago it got a slow leak in it I bring it it you pull up all the info and say you can change it then you waste 3 hours of my time to call me and say the tire cant be fixed and that you've never heard of the brand when you had all the information when I was first there instead you guys tried to sell me a whole new set of tires. Complete bullshit. I will never be back. read more

This is a garbage establishment full of liars and TERRIBLE management! They gave the cost for repairs the next day, we said no problem. They called us over a week later and demanded a downpayment and told us they have not even started any work on our vehicle. I have a job, my husband has a job, and we have three kids, because of this we have been paying for a rental car because they said it should only take about a week for repairs! Only to get a call OVER A WEEK LATER TELLING US THEY HAVE NOT STARTED ANYTHING AND NOW DEMAND A DOWN PAYMENT! They tried saying oh but we called you. LIES I have a record of every incoming call from my cellphone service provider and none of the number from belle tire are on it! HORRIBLE!!!! read more

Had a nail in my tire - they fixed it fast and for free! They will have my service for my next tire purchase.

Gave me $850.00 est. when I had my tires rotated.Took my car for a second opponent and I only needed $260.00 ...Belle Tire, A rip off.

Have been very happy with the service we have received. Have had tires and brakes done and have been very satisfied with the results.

This place is a scam. I paid almost $1200 hundred to get my AC fixed and after 3 weeks it doesn't work. The guy said I may have to pay more money to get it fixed. Stay away if you want things done right! read more

They were able to repair a "nail in tire" situation quickly at no charge.

Stopped in for help with a nail in my tire. In less than 30 minutes they had repaired the damage and charged me nothing. I will definitely be purchasing my next set of tires from this Belle Tire. read more

Poor service!!!! Stopped in just to get some air for my low tire. There were three guys at the counter. They said we don't have any air right now the compressors are shut off. Poor customer service!! You would think that they would want to help someone out but apparently not. read more

I brought tires and rims to them so I could get them swapped around to put bad rims with bad tires and good rims with good tires and they told me they wouldn't because of the age of the tire, I used to work at a tire shop and the customer is always right I am very unhappy with the service And will probably never go to a belletire shop again read more

Don't trust Belle Tire when they tell you they fill your tires with nitrogen. They don't. We got new tires several months ago from this store and we had them filled with nitrogen (we thought). They put black valve covers on instead of green (like you're supposed to do when you fill tires with nitrogen), but we didn't think much of it at the time. FYI- When our tires are filled with plain air, our car's low tire pressure alarm goes off when there is a drastic change in air temperature. That doesn't happen with they're filled with nitrogen. We went there yesterday to have them rotate the tires and we asked them why they hadn't put green valve covers on. They said they simply don't carry green covers. We then asked them what percentage of nitrogen they use. They said they use 80% nitrogen. A quick internet search shows that the air we breathe is 80% nitrogen; in other words, they didn't fill our tires with nitrogen, they used plain air. Another quick internet search showed that when you fill tires with nitrogen correctly the percentage is closer to 93- 98% nitrogen. We mentioned that fact to the clerk at the counter and he got real nervous and defensive and said "well I didn't check the gauge on the machine, I was just throwing out a number, but we have a nitrogen machine upstairs. It's green and everything. I just didn't go up and check the gauge." He then told another clerk that our car was done and to quick get it out of the garage. He was in a HUGE hurry to get us out of the store. BUSTED! read more

They broke my center cap and would not replace. Tried to say it was already broken. Would not pay for a new one even though "Cody" stated he would write me a check for a replacement. Not honest...stay away!!! read more