From start to finish, my experience was fantastic! Jennie helped me step by step with more than…read moreshe will ever know. As a business owner, you almost have to assume your customers know nothing and want help while not making them feel dumb and that is exactly how Jennie helped me. She made something that felt really hard to me, go smoothly. The work on the car was also excellent. Truly felt like I had a new car driving home! Thank you!

After searching for a local shop that was willing and knowledgeable enough to take on my 2008.5 VW…read moreGTI's multiple repairs, I found Meineke on Alpine. Anthony listened to me and didn't treat me like an idiot, followed up on the possibilities I had narrowed down, and that right there is enough to make me a loyal customer. Costs were typical for the repairs performed and he gave me a discount for paying with check, as well as honoring a verbal cost for a separate issue. She is running better than she has in about 8 years!

I'm wondering if their prices reflect a company over charging for insurance reimbursement... over…read more$600 for a rear light assembly is WILD. I checked the dealership for the same part and couldn't get close to that cost. Someone is getting scammed- don't let it be you.

Completely disappointing! Took my son's truck in to assess the transmission. After quoting nearly…read more8k to fix we decided to go somewhere else. BUT then I was charged just shy of $800 just for the assessment!!!! I realize that there time is valuable but this is just plain crazy. Will never use their services!

Awesome service with exceptional price. I had an oil change done. His price was 1/2 better than…read moreother car repair shop. He even repaired my heat shield and checked my slow leaking tire at no extra charge. Complete repair in timely fashion. If you are looking for a honest and fair auto repair shop, I highly recommend John at J&H AUTO!!!!!

Great service at a great value! Very trustworthy! Can't thank John enough for helping out our…read moredaughter!

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Unfortunately, my vehicle was unfixable. The team at Auto Fixit were honest and kind while…read moredelivering the news. I was unable to pick it up right away, and they were very understanding. By the time I could pick it up, the battery was dead and I needed air in my tire. Without hesitation, the guys in the shop came out to jump my vehicle and fill the tire. Not only were they kind, but they made the experience of being in an auto shop much less intimidating. Shoutout to B, their shop dog, for the emotional support. They also offered a few places that I could sell the vehicle. Overall an amazing experience.

Amazing and fast service! I would highly recommend Southwest Auto Service. They had fair prices and…read morewere so kind to me. I have taken my car to other shops around Grand Rapids and Allendale area and they are by far the best auto shop.

First time using their services, and wow! I am so pleased! They treat you like family. I made a…read morehuge mess up and put the wrong fluids in my car, they didn't make me feel dumb. They made me feel like family. I will be returning for all my car repair needs!! 10/10!! I would give them 10 stars if I could! Really recommend to all friends and family! Value on top of that, was so reasonable, and felt like a steal for how much they helped me out. Love this place!

Currently driving my Honda fit cross country and unfortunately had a run-in with a deer on the…read morehighway outside of Grand Rapids. Dave took it in and checked everything out, reattached the splashguard that was hanging off super quick - REALLY REALLY appreciated the speedy help and peace of mind!!!! Super grateful!!!

I drove my 2009 Smart car 40 miles of expressway (70mph) to their shop for problems with the…read moreshifter/transmission. After three "expert" techs and 90 days I got back a car that wouldn't start, locked in gear so it couldn't be rolled around, dead battery and a front tire with a hole so big I can put my fist in it (see picture). WTH happened? They said they could never start it so apparently worked on it in the driveway but despite never getting the car running their "estimate/diagnosis" was it probably needs a transmission module but they didn't have the software to reset or determine if it was bad... THE CHARGES: $600+. I left a car that ran and got back a car that didn't plus had a tire which looked like it was shot with a cannon and a dead battery. I can't recommend them for ANY auto repairs on any thing. Disappointed and $600 poorer.

They helped me find a solution and clearly had my best interest rather than profit as their main…read morepriority.

I began taking my vehicles to these guys in February 2024 after being referred by someone in whom I…read morehave a great deal of trust. Sam is a master mechanic with tons of experience and knowledge. He's a good human being with a strong moral compass, your safety and business are his priority, not profit. He has worked on my Cadillac SRX, my Silverado 2500hd and my Harley Davidson Ultra Classic. I have spent in the ballpark of $15k in repairs between all three vehicles and I wouldn't think of trusting anyone else with my vehicles, they go above and beyond. You will never be overcharged for parts, labor or unnecessary repairs which is rarer than you would think and they are as honest as they come. Over my lifetime I have been screwed over by every mechanic I have had at some point or another, mostly by dealerships and I can assure you the quality of work is much better and much less expensive. If you are looking for a mechanic you can trust with your money and your vehicles, this is the place, I will never go anywhere else.

Did my rear drum brakes and replaced a leaking oil sensor. Quick and easy, and the price was right!read more

Customer service was impeccable the mechanic was very honest and upright about all the repairs…read moreneeded. Turn around time was very quick and efficient. Overall best and honest mechanic I've been to in a long time especially as a woman. Thank you Chuck you're the best!

Great customer service & friendly staff! Very thorough and free estimate! Would go there again!read more

Needed an oil change and they were very accommodating! They laid out the price and my options and…read morechecked for any other repairs or maintenance needed while they were in there. They were respectful of my budget and time! Thanks Lentz!

Yelp has my town wrong, I am from Grand Rapids. We have used Russ's for years. They are honest and…read moredo good work. There might be places that will do a job for less money, but Russ's will be honest about what they can and can't do and tell you if they don't think a job is worth the money. Sometimes some parts of a car wear out and it is good to know what it will really cost to "save your baby" or if it is time to let go of the daily transportation. They will work with you to do critical repairs and tell you what issues can wait to help you budget.

Great local repair shop. I've had great experiences here -- honest, and communicative. They take…read morethe time to explain everything and have fair prices. Highly recommend! Great customer service!