I recently brought my car in for regular maintenance along with issues with my brakes. I was…read moreupdated promptly by Scott informing me of what the issue was along with an extremely reasonable estimate. He was kind and knowledgeable, and explained everything to where I understood, felt comfortable, and felt no pressure. Everything was done quickly the same day. I wasn't sure if I'd make it before close, so I called to ask if I could pay over the phone and spoke to Cory who was helpful and friendly. A few days later, I received contact from Khiler following up asking how everything went. Great service from start to finish! I typically feel very out of my comfort zone with car issues and auto repair shops, but everyone was so genuine and treated me with respect that I felt confident and comfortable. Definitely recommend!

Found these guys to be knowledgeable, professional and friendly. They answered all my questions…read morehonestly and are very reasonably priced! Ladies, they will not take advantage of you and they let you know when to follow up. I couldn't be more satisfied with the help, service and price! Thank you!

Super honest people run this... Was just in today for a leak…read moreand they called and told me it was a recall and I could go to ford and get fixed for free. Didn't have to do this....could have fixed and charged me. This type of thing has happened before too......plus when they have worked on my truck I have been VERY satisfied with everything.

Great work at great value. I use them exclusively for all my cars. It is not fancy, it they do…read moregreat work.

I have never been to a place where they treat you so well! From upfront and honest assessment and…read morepricing. To the extra lengths they go through. To make sure you are taken care of. Fair prices for the work I needed done. It was a lot of work. They got the service done in a reasonable amount of time. For the immensely large job that needed to be completed. All three gentlemen are GOOD AT WHAT THEY DO!! It's hard to find and refreshing. I can't say enough.

Have been in a few times and they always give you a fair deal! Sometimes if it's something super…read morequick they won't even charge you

car wash was fine once I got the worker with a bad attitude to show up. he never said a word. took…read moremy receipt, did a half assed job of spraying the windshield. I waited 5 minutes for him to come back from the party store next door. he does not belong in any job that involves customer service.

If your car needs help and you want an honest and reasonable solution- Ada Automotive is the place…read moreto go! Jason goes over and above what you would even expect! The work done well and I'm addition to Veenstra's staff being very friendly and helpful, they are HONEST!'

Mason Street Garage is a local auto shop tucked away off Fuller on the NE side of Grand Rapids…read more It's really close to my house and I'd heard the name before, so when I started having car trouble I gave them a call. The guy who answered the phone, Rick, was super friendly and very polite. He told me I could have my car towed that day and they'd try to take a look at it, but it was a Friday so he wasn't sure if they'd get to it. Totally fine. He gave me the number of a tow company that they work with that picked up my car. I didn't hear anything by the end of the day Friday, so I figured they weren't able to get to it. On Monday I got a call from Rick who gave me the bad news... pretty expensive repair but I had already figured that out from Googling. He said he'd order the parts and hopefully get them yet that day. I didn't hear anything back by the end of the day, so I figured they weren't able to get to it. Ha! Then I got a call on Tuesday afternoon saying my car was ready. Luckily my boyfriend and I work together so I wasn't needing a car while it was being worked on. Rick was again super friendly and polite when I picked up my car and everything is running smoothly again. He even followed up with me a couple days later via text to see if everything was still going okay. The lack of communication I experienced the first couple of days might stress some people out, but I wasn't too worried. I will be going to Mason Street Garage for all maintenance from now on. It's really nice to support a local business that cares about their customers and provides friendly service during what can be stressful situations.

Recently had both my car and my husband's truck in for service. Their mechanics are friendly and…read moreknowledgeable. They are always honest and I never feel pressured. Prices are very reasonable. Mason Street is the best!

Pro Auto Service consistently delivers excellent service with a focus on honesty and transparency,…read moremaking them my go-to for all car repairs. Tom who has worked on my Van does an excellent work and he is highly skilled! Brian clearly explains the issues found and provides detailed estimates before any work is done. They prioritize customer satisfaction, ensuring timely completion of repairs and always going the extra mile to address concerns. I highly recommend them to anyone looking for a reliable and trustworthy auto repair shop :).

Our van door was not latching properly. I talked to Brain and he was able to look at the van that…read moreday. He was able to address the issue by just lubricating the doors, but also explained next steps if the problem continued. You can tell his passion for fixing vehicles, but also helping others! We will definitely be returning for future services. Thank you again Brain and team!

In the last 30 years I have taken all my auto body work here. Doug and his staff do a great job. i…read morebelieve you will have the same consistent experience.

Unfortunately, my experience with Pro-Am Collision has been incredibly frustrating. They received…read moremy Toyota Grand Highlander around Memorial Day, and as of September 11, I am still dealing with unresolved issues from this repair. I initially worked with Randy, who encouraged me to purchase a replacement wheel and tire directly from Toyota and assured me that they would get the $907.91 expense approved through State Farm. Based on that assurance, I purchased it myself. Months later, I am still out $907.91. There was also an issue with one of my vehicle's sensors that Pro-Am was supposed to fix. I arranged an entire day around bringing my vehicle in and was told Randy would have a rental car set up for me. That didn't happen. I was sent to Enterprise, only to be told they did not have a vehicle for me. After wasting essentially an entire day getting the runaround, I finally told Pro-Am I was done trying to coordinate the repair through them. I took the vehicle back to Toyota, where they fixed the sensor for $198.85. There is also a door guard on my rear door that still needs to be replaced. Pro-Am already has the part, and Toyota agreed to install it if Pro-Am would simply get the part to them. That still has not happened. On July 31, I reached out to Jake at Pro-Am and laid all of this out again. I provided him with the $198.85 Toyota sensor repair cost, reminded him about the $907.91 wheel reimbursement, and explained that Toyota was waiting for the door guard. Jake responded that he would follow up with me. It is now September 11. I never received that follow-up. I understand that complications happen with collision repairs. What has been unacceptable is the lack of follow-through. Nearly four months after Pro-Am received my vehicle, I am still out more than $1,100 for expenses related to this repair, still waiting for a part they already have to make its way to Toyota, and still having to be the person chasing down answers. At this point, I don't know what else I'm supposed to do to get this repair completely resolved.

Best in town. Kevin worked an extra hour on my car and even detailed the vinyl on the dash and…read moredoors no cost. Car looks years newer

Kevin and Team are the best in town!! True experts with the experience and professionalism that…read moresets them apart. They are also reasonably priced. My black Audi got covered with white marine paint overspray while parked at a marina and didn't think the finish would ever be the same again. Very tough job to repair, however Kevin made it look better than new:)