I had bought a LivingSocial deal with a facial and wine. I've never had one before and figured I'd try it. I did make an appt and unfortunately due to my profession in healthcare, I had to cancel the day of. Can't help it if a patient in need trumps a simple facial. I admit the voucher did state 24 hour cancellation fee/forfeiture, this was pointed out to me when I called her the next day. However, I did call the owner, the morning of my cancellation and informed her that I had to cancel, and spoke with her the next day, explaining to her that this was truly unforeseen. She told me that there was nothing she could do. Voucher is now Null and Void. She told me that although she appreciated my profession however was unable to reschedule. She proceeded to tell me that the products she used costs much more than what LivingSocial would cover, told me that if she accepted cancellations all the time, her business wouldn't make it and asked me if I thought it was o.k to put her out of business. She also told me that the products she used are more expensive than what LivingSocial covers and she makes 100.00 per facial, therefore cancellations less than 24 hours were not accepted. I was shocked that she would tell me this, especially being the owner of this spa. I told her that her business would thrive due to word of mouth, if the facial was great! I once again explained to her my situation and after a good 20 minutes of going back and forth and getting nowhere, I informed her I was truly disgusted with the whole thing and we ended the call.
I find that in order for businesses to thrive it is also based on their customer service. I am disappointed and if it was a simple cancellation because I didn't feel like it, I get it, but I am in my profession b/c I care. Imagine me telling my patient that I had to cancel their appt due to I had a facial that I had to get to. Unlike the owner, I understand the concepts of business and customer service, and am glad that I didn't go after all. Unfortunately, as I said before, businesses thrive on word of mouth, and first impressions go a long way, and I will tell you, she's left a nasty one thus far. read more
