We were warned repeatedly: "A kitchen remodel will be a nightmare--don't live there while it's…read morehappening!" That, along with a few other cautions, set our expectations before starting our project with Kitchen & Baths Unlimited. For my wife and me, however, the experience turned out very differently. We cannot say enough great things about Nancy (design), Owen (project management) and the entire team that meticulously executed the remodel. While I work from home and my wife commutes downtown, we decided to move forward with gutting and remodeling the vintage kitchen in our 100-year-old farmhouse in Evanston--and we couldn't be more pleased with the outcome. Yes, the demolition phase was a bit loud, as expected. But after that, the usual construction noise--hammering and drilling--was manageable. The team did an excellent job minimizing disruption: adjacent rooms were carefully sealed to contain dust, wood floors were protected with panels, and window treatments were wrapped in plastic. Design selections were also made easy thanks to Nancy, who guided us through choosing colors, cabinets, and countertops that matched our vision. The result is a beautiful transformation from a neglected, dingy farmhouse kitchen into a bright, modern farmhouse space. The Italian tile backsplash complements the quartz countertops with subtle veining. The lower cabinets are a soft gray, while the upper cabinets are white, creating a clean and balanced look. We also upgraded our appliances and fixtures, including LED ceiling lights, a Bosch microwave drawer, a professional KitchenAid range with a matching hood featuring an infrared sensor, and a modern stainless-steel farmhouse sink with a gentle bow. Despite an initial delay with the permit office due to a previously applied for permit that KBU helped us manage, the project stayed on schedule. We made a few minor upgrades along the way, but thanks to Owen and Nancy's guidance, we remained on time and within our overall budget. The KBU crew was professional, punctual, and highly skilled. Communication was seamless--especially since I was working from home--which helped address questions quickly and keep the project moving efficiently. In the end, we passed all inspections and received written approval from the village within a day. For us, this remodel was a great success. Thank you to Nancy, Owen, Patricia, Rade, and the entire team! You are the BEST!

fabulous kitchen remodel in Logan square neighborhood of Chicago. having done a few kitchen…read moreremodels before (north shore and colorado), I felt some trepidation approaching this project in our new home in Logan square. luckily, I found KBU! I worked with Julie (designer), her team led by Jesus, and of course, owner Owen. Julie came up with ideas I hadn't even thought of and was able to convert an old, smaller space, into something that felt luxurious. Jesus and his team were super hard workers, pleasant to deal with, trustworthy, and highly efficient and knowledgeable. Everything was overseen frequently by Owen. I was blown away with the gorgeous result and the seemlessness with which this project was completed! I highly recommend KBU to everyone!

Mona Lisa Stone & Tile recently tiled the wall around my fireplace. The designer I worked with,…read moreJasmin, helped me to choose the perfect design and tile for the room. She listened to my ideas, then she was creative and responsive in making it happen. The installers completed a fairly challenging mitered edge that gave the whole project a very finished look. I couldn't be happier with the experience.

Fantastic customer service. Good contractor pricing. Good selection for my customer. Recommendedread more

Great selection of granite counter tops and at a great price and fast service. The installation was…read moredone correctly and on time, I would recommend them to everyone.

I have worked with Marble Emporium on many projects and have never been disappointed. They are true…read morestone experts and do a great job from the selection process thru installation. Highly recommend!

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite &…read moreMarble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz

Poor customer service. Most of their offerings are available at other outlets (Virginia Tile,…read moreStudio 41). While I generally prefer to support small business, they need to differentiate themselves from the rest, which they don´t.

Too many pitfalls. My advice: OPEN every box on delivery (don't just check receipt) & refuse…read moredelivery if materials are not as ordered. If I had done this, I might have avoided an extremely expensive & irreversible disappointment.

3.5 stars Beautiful…read moreinstallation with misinformation The Stone Experts did a beautiful job on our kitchen countertop. However, they left the underside of our island unfinished and raw. When first confronted, they claimed this was "standard practice" and suggested using a damp cloth to clean. After a couple exchanges, they later mentioned that we were supplied a "sample" slab which is why only one side is polished. We were not aware that we paid top dollar for a sample slab-only after it was installed. While craftsmanship was good, buyer beware of the exact finish you're getting.

Service quality, service response, overall experience was horrific. This was hands down the worst…read morecustomer service experience we have ever had. We wasted thousands and thousands of dollars on a countertop that they improperly sealed and they would not help us at all. As soon as they figured out the scope of their error and the cost to fix it, they ghosted us. It was a nightmare. They were absolutely vicious about it all and I would highly recommend everyone steer as far away from this company as they can!

I've made two huge errors in homeownership over 45 years, this in my opinion was one of the two. I…read morethought I was getting all wood doors but got wood trim and particle board inserts that bubbled and peeled within 2-3 years.

We used CabinetPRO to remodel our bathroom, and we couldn't be happier with the results. Anaclaire…read morewas so helpful and professional. She researched many design choices and helped make adjustments to fit our budget. Although we could have opted for cheaper routes, I truly believe we would have been disappointed in the outcome since I lack the expertise and knowledge to achieve the look we wanted. Our cabinet refacing and remodel was completed in the time frame promised, and we are thankful to Anaclaire and her whole team.

Howard and the ABL Group took amazing care of our new home. Not only were his prices extremely…read morereasonable, but he handled everything. They took care of staining our floors, painting the walls, redoing our kitchen, and even plumbing and handy man work. Howard was also very good at answering our questions and walking us through the process. Howard took care of us, and he was essential in making our new house feel like a home. We're still using Howard and ABL for follow on work, and I would highly recommend him to anyone else.

My spouse escalated our request to the owner, George, as he felt that is was Ablaze responsibility…read more George said he would look into the issue. We notified them on 6/12/24, on 6/24 George himself came out to look at the pan and measure the closet to see if a new appropriate drain pan would fit because not all comply with current codes. He ordered the new drain pan, scheduled to have it installed but also commented on the review I left, he asked if he could come by. We said he could come verify our statements when the pan was installed but his team Brian and David were well aware of a number of issues prior to our final payment. Today, August 2nd the new drain pan was installed as George did acknowledge that is the proper installation for the set-up we have. He also reviewed a number of items, offered to fix what he could. While it was a nice offer/gesture, our experience with the team (Brian & David and all the sub contractors) made it impossible for us to accept. George indicated he was not aware and that a number of these items could have easily been punch list items to be taken care, but that option was never given to us. George did in fact reimburse us for a different issue. I'm grateful George stepped in and that he was willing to at least look into it. I'm more grateful he acknowledged and did correct the drain pan and I appreciate his offer to correct what he could. The crew that was here did an excellent job (from what we can tell as of today). It's unfortunate it had to be escalated but I can confidently say, when it was, George did everything he could to get taken care of appropriately. He communicated frequently and everything went very smooth.