I schedule a deep cleaning service with them because I was told I needed to do that before they…read morecould come out biweekly. Big mistake. Scheduling was a pain. The earliest they could do was nearly 2 weeks out from the time I called, but I figured if they were good and reasonably priced, it was worth the wait. Then the snow storm came and we needed to reschedule (no one's fault). They finally came out 5 days later and 2 women came out to get to work. They were allotted 4.5hrs a piece to clean our home, but only used 2.5. During that time, they did a half-assed job. When you schedule a deep clean, you expect the team to be very detailed and very thorough, especially with the money you're paying. We got none of that. The areas they did clean were either cleaned or cleaned decently, but not quite satisfactorily. And I say that because you can see streaks of where they did and didn't wipe/clean on many surfaces. They also didn't wipe down any of our table surfaces, dusted some areas but completely missed others within their reach, and cleaned only 3/4 of the kitchen and left some white residue all over the gas stove that was a pain to get off. On top of that, they didn't put anything they moved back; didn't respect my property (my cameras caught them playing with my gym equipment); used our supplies to clean when we didn't agree to that (ladder, paper towels, plastic bags); and during the 2.5 hours they were in our home, used a whopping 36 gallons of water (we have an app, it's great)! That's over half of what my husband and I use in 1 day. I mean, I want a clean home but not at the expense of a higher water bill. And I understand they want to mop the floors with fresh water, but it was overkill and we were under water conservation orders so they should've abided by that better. Of course, I sent an email letting them know about all the issues and they offered to send someone out to clean it. I declined since I'd already handled everything to my liking. But to add insult to injury, after I settled the score with them and canceled any additional services, I discovered multiple scratches on my new fridge that weren't there before they cleaned. I don't know what products they used or if the cloth has something abrasive on it, but it was not appropriate for a stainless appliance. It's pointless to complain to them now since it's outside the 24 hour window and I probably won't be compensated, but if you hire them, check your fridge when they're done. Just so this isn't a complete put-down post, they did leave my home smelling nice, the women were friendly-ish, and they showed up during the window they said they would.

Not happy with the service. Spent $380 for 1880 sq ft(2bed 2bath) scheduled on 3/11/2021. Thought…read morewould be an amazing clean due to the reviews but but turn to be below average. 3 ladies showed up, Mira, Jasmine, and Taylor. Mira and Jasmine did a great job cleaning the bedroom and the bathroom; however, Taylor spent 2 hours working on the kitchen herself. I did communicate with Mira and her supervisor about Taylor's efficiency in the meantime but she's still been working really slow, which made Mira and Jasmine to do most of the work. Taylor also spilled alcohol on my countertop but didn't clean it before she leave and the island is dirty as shown in the pictures. I also tried to talk to their supervisor when I see the alcohol spill but haven't heard from them. This is the first service with them and will be the last one because it's not worth $380. *Updates: Did communicate with the customer service but they ask me to provide "video footage" to show that their maid spill the alcohol. That was TOTALLY insane. I've also enclosed the message below. They keep saying I have feaces but it's just some dog pees near my dog's cage. Clearly, My dog was a bit too "excited" to see the maids. I didn't ask the maids to clean it the first places and ask them not to get close with that area. Overall, really disappointed with their customer service and will NOT recommend their service to anyone.

I hired a professional to do move out clean of my house. It is was a 650 sqft one bedroom…read moreapartment. I was charged $130 for 2 hours and 30 mins cleaning . You know in this allotted slot she cleaned only restroom and kitchen. I promise those two rooms were not in that bad state to take the whole time. But that's their strategy. Every one hour after allotted time is $75. They want me to extend. I told the lady to do fast and not to be so in detail, but she just replied that how I work and continued her work. I have given two stars only because whatever she cleaned she cleaned it perfectly. I am not complaining the quality of work. I am complaining about the strategy followed to extract money in unfair way. Do you think, miss bubbles the money you make in this way from people will serve you in good way ??

The cleaning was requested with short notice and on a Sunday. This was completed to a good level…read more The Service lets you know they have up to one hour from the time of starting to arrive. The Cleaner did just arrive within that window and hence I removed 1 star... It would have been helpful to have them start at the time requested but it was within the range the company told me...

Hired to clean house after moving out. Took realtor word house was clean so we didn't go back for…read moreseveral months. When we did go back, saw they did a horrible job of cleaning an empty house. They left the oven without wiping out the oven cleaner, kitchen and utility room sinks were dirty, baseboards weren't wiped off, drawers were left dirty. They were supposed to clean out all cabinets and drawers. Some of the closets were never vacuumed. Very disappointed. After complaining, they came back out and cleaned again. The sinks and oven looked lots better, but we mopped floors again and water was very dirty. They could not have mopped it again.

Loved Wicky Clean! On time, professional, and paid attention to the details for our deep clean. BJ…read moremade the scheduling process so easy and Luz left the house spotless and smelling fresh! The owner Dave even stopped by to make sure everything went smoothly. Will be scheduling regular cleanings.

My appointment was set up over the phone. I was assigned Yomaidy. She arrived on time and went to…read morework. She did an excellent job cleaning my rental condo for move out. I brought her some water while she was cleaning the bathroom, she was IN the tub scrubbing the walls! I requested oven cleaning and it was spotless - looked brand new! She was sweet and very thoughtful of the space. Highly recommend to anyone! I would definitely hire again. For the price is was worth it.

They were super accommodating and did an excellent job. The crew that was booked to clean us got…read moreheld up and the owner came out and cleaned our place himself so we wouldnt have to wait... On the weekend.... They did a deep clean for an apartment move out and we got our full deposit back!! They worked quickly and at a very reasonable price!

We decided to go with Juan for our cleaning up our apartment after a move out. Juan and Marisol…read moreshowed up on time and actually accepted to do the job within 24 hrs. of discussing possibilities for finishing the work. There isn't a thing that I was not impressed with. The work was immaculate and small things like taking off marks on the wall we caused during the move out to the deep scrubbing of the tubs - like I said it was over my expectations. I almost immediately talked to Juan about the new place and possibilities of getting something set up regularly. I HIGHLY recommend them to anyone and everyone that is here looking for the right way to get their cleaning done to discuss their requirements with Juan.

My maid Lori is very congenial and hard working. She always does a great job, even though I am a…read morehousehold with many pets.

I arranged for their services, they showed up on time, but couldn't speak English…read more They called their boss (?) and he said they would need 3.5 hours instead of the 2.5 we had agreed upon. We stuck with 2.5. We walked them around, clarified things, then left. An hour later, this "Jorge" guy texted us - "You need to cancel." We tried to communicate with him, gave up and called the office for MyMaid. A lady listened to my situation, then said she'd transfer me to Tray. I only got a voice mail machine. Terrible experience. Instead if getting our cleaned, we were "taken to the cleaners"

There was difficulty getting my appointment coordinated with this crew. After receiving payment…read moreprior to the work, not only was the job never done, but the owner refused to return my inquiries by phone or text. Cristina Cason is a swindler and a thief.

I called 5 days in advance and specified that I wanted a deep cleaning since I was moving into a…read morenew house. The people before us had not completed many of the spring cleaning type of activities plus we did some remodeling, so need less to say we knew it wasn't going to be a normal cleaning. I told them over the phone the situation and the said that will be fine but it will be extra $25. When the cleaning crew(2 of them didn't speak a word of English) showed up I walked them through the house pointing out each and every area I wanted cleaned. Once we reviewed the house they asked for $150 more than what I was quoted on the phone. I called the company and they said the charge would be $250 based on my specifications. I had to leave to work while my mother came to watch over. When my mother would point out items that were not cleaned properly the lady would talk back and told her to do it herself. Once I came back from work and saw what was completed I called the company immediately complained. Jessica picked up the phone and told me to send pictures of what was not cleaned. Said she will try her best to work something out. Next day I called back and she said I would have to wait for the "owner" to come back to Dallas as she is currently overseas she said she will check the availability of one of the other cleaning crews. A day later I called back and then the tone changed saying the pictures I sent don't show any dirt which they clearly do. I mentioned over the phone that the areas I was showing were not even touched at all (inside kitchen cabinets, tub, shower, above the kitchen cabinet, blinds and etc...).. Then I was told these areas are not on the list, to witch I stated I know that's why I paid $100 more to ensure these items are taken care of. Make a longer story shorter they would not respond and asked me to stop calling. All I wanted was for a crew to come out and clean what I paid for. I wasn't even seeking.a refund just wanted the job I paid for to be completed. STAY AWAY FROM THIS COMPANY, THEY ARE SCAM ARTISTS

The ladies showed up in masks and were quick and efficient. I have used Pop In Maids for several…read moreyears and highly recommend them. Antonia & Eva are great!!!

Nope. Called at the last minute, 30 minutes before they were to be there and couldn't show up…read more First service.