My sister recently visited Folsom care for 2 nd time. As before the care staff was outstanding…read more Jo An and Alena, & Martin , mark nurse head, Lance,Jackie, Patrick , Gloria & Julia in admissions & esp Tanya in p.t. For getting her moving. We are so grateful that there are still caring people in rehab. Thanks again Connie & Susie H

This center is very respectful and clean. Love the design and kind people. Love this place!!read more

We have been coming here for my son's myofunctional therapy for about a year now. Love everything…read moreabout this facility. Amazing therapists who are all so nice and friendly. They really know how to interact with the kids and are so engaging and kind. The space is amazing with so many toys and games and kid friendly areas. My son is so sad to be done with his therapy as he will miss his therapists and the games he likes to play. I can't recommend this place enough! If you need any kind of speech or myofunctional therapy, this IS the place to go!

If I could give FAST 10 stars I would!! They are all so amazing. This place was highly recommended…read more to us. They are very familiar with needs of Gestalt Language Processors and kids with Autism. They use proven play based strategies to support your child with speech. We have seen a big improvement with our child in such a short amount of time. He loves attending speech and always has a blast. Every kid in there is happy and learning. The play space is very large and there are lots of activities based on the interest of the child. Our therapist is Ms. Maggie, but it is nice that the other therapist know my son and welcome him in as well. It is just a really warm, caring environment. We love it!

I have been seeing John for chronic musle stiffness & pain for about a year. He is the only one…read morewho has been able to relieve the stiffness and pain that I have suffered from for years. John is not a massage therapist but a deed tissue therapist. His technique of stretching the muscle facia allows the muscle to relax; therefore, He is able to get deep without severe discomfort while providing the maximum benefit of relaxed muscles and less pain. John is kind, respectful, pleasant and dedicated to his clientele. I love being his client...you will too!

John is so passionate about what he does you can truly feel his work and how it's different from…read moreany other type of massage you have gotten. I've gotten massages here and there throughout the years but it wasn't until I started getting older that I realized I needed to take better care of my body. I had just found a place in the Bay Area that I was regularly going to when I moved to Sacramento. Luckily a friend recommended John and I'm blown away by his expertise. The first time I met him, I told him I needed everything worked on and he immediately found my number one problem spot. Since then, I've been going regularly and I feel like we are making progress on my all the damage that I have (and am currently) doing to my body with my terrible posture and ergonomics. I'm working on trying to treat my body better so it will last me a long time and John is part of my team to make that happen.

I had such high hopes for this place, However I'm Very dissatisfied with this program. They've done…read moremore harm than help for my family member. I 100% would NEVER recommend this facility to anyone looking for real deal recovery assistance.

This place is amazing and has helped so many addicts and alcoholics get their lives back. The whole…read morestaff cares about helping both the family and the clients.

Mercy Hospital of Folsom Emergency Department were friendly, knowledgeable, thorough and expedient…read morein treating my injury.

I recently presented to Mercy Hospital Emergency Room because I wanted to rule out a blood clot in…read moremy leg. I had driven a 5 hour drive that day and my leg was just not feeling right when I arrived home. Better safe than sorry. This review is about the high points and low points of that visit. Every single one of the medical professionals with whom I came into contact were phenomenal. I am talking the doctors, nurses, u/s technician. The time arriving and departing was appropriate given it is an Emergency Department and I was not in any urgent medical state at that point. I interacted with two registration personnel during my time there. One when I entered the ER and the other at some point during my stay regarding further insurance information. These two employees were the most unprofessional people one could never hope to come into contact with during an emergency visit under any circumstance. It was like they selected the least customer savvy employees they could possibly find to put in critical positions. I was truly agast! Rude, barely able to put a grammatically correct sentence together and not an ounce of compassion nor kindness for the types of patients they were serving. I watched them as I waited demean patient after patient in utter shock. Now... there is no way Mercy Emergency Department management is unaware of these , pathetic, unskilled employees wreaking havoc on sick and, in some cases, frightened patients. There is no world where this would be acceptable behavior. I am certainly glad I am not a Dignity Health plan member. My Health Care Provider would never hire employees like these. What were they thinking? I have read Mercy's responses to some of these Yelp reviews. Embarrassing in my opinion. Better to not respond at all than write pathetic, patronizing dribble. Do better Dignity Health.

TERRIBLE, POOR, & UNPROFESSIONAL practice. I was referred here by my orthopedic based off my…read moreinsurance network. I made an appointment about a month prior to the appointment date. Over the phone I gave them every bit of information on my insurance card. Appointment day I handed them my insurance card that they verified for a second time and allowed me to participate in my first and last PT session. I had ACL/ meniscus surgery about 10 days prior. In the session they took me in 15 minutes late, so now my hour session was 45 minutes. They rubbed my leg for about 5 minutes and then proceeded to tell me to lift my surgically repaired knee forward, backwards, and sideways 10x three sets of each. When I finished my first therapy session they made appointments for 3x per week for the next two months. When I returned for my second PT session they denied my entrance and cancelled all the future appointments they had made because "my insurance is NOT networked" with them. Shouldn't this have been confirmed the day I called and made my appointment a month prior to my appointment? Or maybe the day I showed up...a month later? They claim to have called twice prior to my appointment to confirm "missing insurance information". But I have absolutely no recollection. And believe me I had all the time in the world to call them back and give them any "missing information" they needed due to my physical condition. Since then, I have been receiving mail with a full charge of $374 dollars for one useless session they failed to tell me that I was not covered by my insurance. Even though they had over a month to verify it prior to my appointment and the day of when I gave them the physical copy. I messaged the billing department and they told me that despite everything, out of "goodwill" they can reduce my bill to $209 "full & final". Having to use crutches fresh off a knee surgery and drive myself 25 minutes for a useless laughable PT session and then later do it again to be denied, canceled, and billed the way they have been is disgusting. I just received another letter in the mail yesterday for the full $374 amount. So much for the "goodwill" My one and only, first and last therapy session was an absolute joke. I promise you that researching athletes that went through the same injury you may have suffered will get you better, stronger, & faster results than this place will.

Dr. Mark McCoy has been treating my various problems for years! The pool at this facility is great…read morefor proper exercises.

Wonderful, caring staff at Eskaton Gold River…read more Our family recently moved my dad to Eskaton Gold River, and we couldn't be happier with how quickly he has adjusted. The staff has been incredibly warm, kind, patient, and hardworking, and it gives our family tremendous peace of mind knowing he is in good hands. Billy, Marsha, and Cassie have been especially wonderful about keeping us but the entire care team deserves recognition. They genuinely take the time to get to know the residents and make them feel comfortable and welcome. They even know my dad's favorite breakfast--two eggs over easy, hash browns, bacon or sausage, toast, and fruit! They make it for him every morning. And they have been so warm and welcoming to my dad's dog when she visits. They have a great outside courtyard where dad and his dog Coalee can play and enjoy the comforts of home. Thank you to the entire Eskaton Gold River team for your kindness, patience, and hard work. You have made a difficult transition so much easier for our family. Highly recommend!

As a senior placement agent, I regularly tour and work with assisted living and memory care…read morecommunities throughout the Sacramento Region. The criteria I employ when offering options to families is whether I would place one of my family members at that community.I have had the pleasure of working with the amazing team at Eskaton Gold River for many years. Both leadership and care staff are proactive, communicative, and genuinely compassionate.I have placed several clients there, and the families have always expressed how happy they are with Eskaton--from the activities and amenities to the cuisine. It gives me great peace of mind knowing I can count on them to provide the care I would want for my own loved ones.

Came here for a salt float and this was my first time. Kind of weird that you're floating in water…read moreand not sinking but then it's like you're laying on a bed. Love it how you have your own private shower. The person at the front desk tea helpful and gave clear instructions.

My husband purchased me a gift card at Christmas. Due to health issues & a surgery I was unable to…read moreuse until recently and im just finding the location is closed. Pretty sure my gift card was valued around $100 or more for float therapy & cold plunge. Do I just completely lose out on my gift ive been looking forward to redeeming? Super disappointing Never given any kind of notice or option prior to business closing.

My mom was recently transferred to this facility from our local hospital, where she had been an…read moreinpatient. The facility is approximately two hours away from our local hospital. I am listed as my mom's advanced directive and have been identified on all of her medical records and paperwork. When my mom's transfer to Vibra was being arranged, Sue advised me that I would receive a phone call once the transfer was completed. Unfortunately, that never happened. I had to call the facility myself and speak with a nurse, only to learn that my mom had already been there for approximately an hour and a half. I was extremely concerned and disappointed that I was not notified as promised, especially given my role in my mom's care. The following day, I called the facility again to check on my mom. I was then told that I was not listed on any of her paperwork and that I would need to wait to speak with the case manager. I contacted Sue again because I was frustrated and in disbelief. These were important assurances that had been given to me when we were deciding on this facility, and they have unfortunately not been followed through. Today, the situation became even more concerning. My mom told me that she had been experiencing severe chest pain and had been waiting approximately 40 minutes for a respiratory therapist. I called the facility myself and spoke with a nurse. It was only after my call that my mom was given 25 mg of Tylenol, repositioned, and suctioned. I was also told that her ventilation had to be increased after she had already been experiencing chest pain for that length of time. I am struggling to understand how this level of care is acceptable. If my mom is experiencing severe chest pain and requires respiratory support, why did it take approximately 40 minutes and a phone call from me for someone to respond? Why was her pain not addressed promptly, and why was I not notified about the situation? I am utterly disappointed and deeply concerned about the quality and responsiveness of care my mom is currently receiving. I trusted the information I was given when we selected this facility, and my experience so far has not matched those assurances. I am asking for a clear explanation of what happened, why there have been repeated communication failures regarding my mom's care and my status as her designated representative, and what steps will be taken to ensure that she receives timely and appropriate care going forward. At this point, based on what my family and I have experienced, I cannot in good faith recommend this facility to anyone. My mom deserves better communication, better responsiveness, and, most importantly, safe and attentive care.

I don't leave reviews often but absolutely felt compelled to post this for the good of the…read morecommunity. If you're considering this location for your friend or loved one, go back to the drawing board and don't bother accepting Vibra in Folsom as a viable option. Based on the professional trust that I instilled in the doctors, coordinator, and medical team, I had incredibly high hopes especially after speaking with the NP. In the past, the location was known to be one of the best, but that has drastically changed perhaps due to change of ownership as you'll notice the success stories published are all from at least five years ago - nothing current. Although the unit clerk provided me an excellent tour and the admission coordinator super sold me on all services and level of care, what we experienced was the exact opposite. Our decision to move my spouse here was certainly proven wrong within the first few hours of admission. Here were the initial red flags: 1. The case manager asked if I was going to visit daily. As the patient's spouse, her intent of the question and tone was incredibly confusing. 2. Upon arrival in the assigned room, the wall clock had a chip and displayed the incorrect time. 3. The patient's board was not updated with the daily care team members. 4. Every time a care team member entered the room, they did not identify themselves or their role. Their badges were all backwards so that they had to physically turn it around to actually be seen. 5. In the general hallway, I found what appears to be an injection tube just sitting there (cleanliness? Infection control?) 6. In the cafeteria, the vending machine dispensed expired soda (this is probably managed by a vendor but brought it to the attention of the cashier). 7. The care team charted notes that were very different from what was observed/experienced. 8. Before admission, they stated there is a neurologist on site. Not true - they're recruiting for the position and only found this out upon escalating concerns once fully admitted. 9. Due to the level of care, there is no ombudsmen (a term the medical staff were apparently unfamiliar with), but they do have a "Patient Care Ambassador." Such a position does not exist - they have a dedicated office but when it was time to request for their support, there was no one to confide in. 10. The charge nurses (identified as Jenny and Harjas) did not know protocol when elevating safety and care issues. In fact, their subordinate had to coach them on the spot and actually took a greater lead role in the situation. Although the insubordinate lacked customer service and clear respect for management, at least she took immediate action. 11. A nurse who goes by "Jenn" but actual name is "Jennifer" did not follow HIPAA requirements. That feeling that you get in your gut that something was truly wrong was eventually proven after observing a student nurse under the guidance of the supposed RN completely infuse the incorrect feeding tube rate leading to life threatening consequences. The worst part was no one wanted to take ownership and a handful of hours later a doctor finally made his way to the bedside. I doubted some of the initial reviews posted previously, but they were fully spot on. If there was anything good, these are area of kudos: - RT (probably the main ones responsible for keeping this place going) - they do their rounds and truly show compassion and care to the patients. They seem to truly enjoy their work and were willing to inform family/visitors. - PT and OT - truly do their due diligence when possible. They were observed making rounds and motivating some of the patients. - The cafeteria offered fresh food for I believe $5. - Plenty of free parking available. I'm not looking for perfection - there's good and bad in everything; however, my family and I lost all trust and confidence in Vibra in Folsom due to the incompetent staff, inconsistency in policy, and simply lack of care.