Listens to what the patient has to say. i have been to another rheumatologist who really didn't…read moreseem to give a damn. Never seemed to care about what I had to say

This Dr. has been treating me for over a decade for arthritis. I recently moved out of the area…read morebut absolutely refused to find another Rheumatologist. No one takes better care of me for this debilitating disease. He's called me at home with blood work results. He is willing to explain everything without making you feel inferior. The 1 1/2 hours of travel one way are worth it to me to be treated by such a knowledgeable doctor. I recommend him very highly.

In order for this business to improve they need to treat their drs better. I've been a patient of…read morecrystal run for 25 years, unfortunately all of my drs have left. Why are Drs in internal medicine, dermatology and gastroenterology leaving? It's impossible to get prescriptions, but their bills come like clockwork

I booked my child's annual well visit a month out to make sure I was able to get an appointment. I…read moredrove an hour to get to the office because Garnet Health care is a thug medical company that enjoys threatening to take health care away from rural residents. After waiting 25 minutes in the saddest dingiest pediatric waiting room I have ever seen, we were informed that because my child's birthday was in four days, they would be unable to complete the visit. Not once in the previous month did they bother to communicate that to me. They did call me 30 minutes before his appointment and not bother to leave a message because apparently when your entire job is communication, a phone message is just too hard. I wasted 2.5 hours, pulled my child out of school for the day, and canceled meetings with my work because this office doesn't know how to handle basic scheduling or communication.

I had one visit with Dr. Palmer in December 2015. The visit was at 101 East Main Street in Port…read moreJervis. He noticed a cervical polyp and suggested I make an appointment with his Middletown, NY office after the holidays to get it removed. The appointment was on a Monday in January at 10:30 a.m. I got a reminder call which gave the address of his office as 111 Maltese Drive in Middletown. When I entered the building, I was advised that he is in the building at 2 Edgewater. This was annoying. I go to the 2 Edgewater office and check in an sit in the waiting room for about five minutes. I am called to the desk and told that I cannot be seen today because the instrument needed for my procedure is broken. I could not believe that they could not have called me to tell me not to come. I had someone drive over an hour to come and get me and another half hour to this office in Middletown. If the instrument was broken on Monday, it was broken on Friday and I should have been called. I made another appointment but after leaving this office I was so disgusted by the obvious lack or courtesy on the part of his office staff that I called and cancelled the appointment. Truth be told, this office seemed very run down looking and it was probably all for the best. I found a very qualified female doctor at Crystal Run Healthcare who did not use any instrument that could have ever been broken to remove my polyp. I don't know what kind of games these gals at the desk at Dr. Palmer's office run but I have moved on and wanted to give my experience so others can decide if they want to give him a try.

Love Dr. Palmer! I wish he was also an Obstetrician. He's an excellent Gynecologist. He quickly…read morecalls me back if I need to speak to him and he's very patient and kind.

Scheduling care and the technicians were incredible! I will definitely go back to WMCread more

I have been a patient of Cynthia Boccia's for two months now. Cynthia is an Occupational Therapist…read moreand she has decades of experience. Her knowledge and professionalism speak for themselves, but it is her compassion and genuine concern for you that make her stand out. Cynthia doesn't just go through the motions, She CARES. She takes a personal interest in you and celebrates your achievements and progress along with you. There are no words to convey how much she has helped me. Cynthia has given me my life back.

Very Highly Recommended! I was treated by the skilled staff twice; once in 2020 & again in 2021(?)…read morethank you Dr. Andrew Overton and the rest of the staff. Consistently professional, concerned and responsive even, at times, intuitively. I worked diligently but the Middletown team did as well. Thanks

I had a medical emergency which kept me in the hospital for 6 days. From the nurses, doctors, food…read moreservice workers, etc., they were all wonderful! I couldn't have been treated any better. Everyone was so informative and seemed to care. The one and only drawback was the waiting room....4 1/2 hours in a dehydrated state didn't help but once they got me in they again were great!!! I would definitely go back

I write this with a heavy heart because I did promise Nurse Hummer I wouldn't report her, but she…read moregave me what I know was the wrong medication and I felt like I was going to die! I have never been asked by any medical professional not to report an issue and I did respect her request while there because I was fearful she would come back to my bed and hurt me. I highly doubt there are any other Nurse Hummers in the world, let alone Garnet Hospital, but to be sure she is overweight, brunette, with large frame glasses and was constantly on the phone with whomever discussing how incompetent the physicians were.

I only recommend Garnet Health Medical Center because it's the closest hospital. Their pediatric…read moreand maternity units are great. As for the other departments, it really depends on which doctors and nurses happen to be working that day. Two months ago, my GI doctor sent me to the ER for a STAT CT scan. Even though he called ahead to let them know I was coming, I still had to wait about 3 hours to be seen. Once I was brought back, things moved quickly with a series of tests. Initially, I was placed in a large shared room with about 10 other patients, which was not going to work for me--I'm immunocompromised and very cautious about exposure. Thankfully, they were able to move me to a private room, which made a huge difference in how safe and relaxed I felt. They ran a bunch of tests, diagnosed a GI infection that had spread to my organs, they were supposed to give me IV antibiotics, but they ended up giving me them by mouth instead and monitored me for any allergic reactions before discharging me. I was very clear from the beginning that I have a complex medical history and that I know what I need. I've learned that being my own advocate is the only way to survive in today's healthcare system. The ER doctor even said, "You're really on top of things," and I reminded him, "I told you I would be." This particular visit was a somewhat positive experience--but that doesn't mean everything was ideal. The waiting room itself is honestly filthy, overcrowded, and... a bit scary.... I strongly considered waiting in my car to avoid picking up something else, but staff said I'd miss being called if I did that. It's disappointing that there aren't more accessible facilities in the area for STAT imaging like CTs or MRIs when you have a script and just need urgent outpatient care. That gap in care really needs to be addressed, but I know probably will never be.

Despite atrocious billing issues, the facility itself is great. My wife went for a same day…read moresurgery. Each and every staff member that we encountered was polite and kind, very professional and friendly. The staff were personable and helped to ease concerns or worry. From start to finish we we greeted, spoken to with respect and decency and values as a patient. Great job, Garnet!