A couple years back I was riding my bike to my ex's apartment. As I was riding, my front tire blew…read moreand I lost control and fell. There were a bunch of people hanging out on the porch of a house and one guy ran up to me to see if I was okay. His name was Tim. He took my bike to his house and said he could fix it. He got my information down and said I could pick it up tomorrow. The next day I stopped by and he charged me only for the parts and sent me on my way. Since then, Tim has grown his business and moved into the beautiful new space that the community knows as Neutral Cycle. His business may have grown larger, but Tim has managed to keep the same level of care and personal service. From the friendly staff to the great prices, Neutral Cycle has affirmed its role in the Champaign-Urbana community as its premier bike shop. I am leaving for Chicago within 10 days, but I promised Tim I would buy a bike from him before leaving. Tim and his staff have helped me countless times with my previous bike (like that tire popping incident) and were very gracious to offer me great savings on a bike rental when my car was in the repair shop for over a month. Even if I were to disregard those personal experiences I've had with this shop, I would still choose to purchase from this shop because this is a fantastic locally owned business ran by a passionate, friendly, and knowledgeable staff, providing excellent service for an excellent price.

Have tried the other bike shops in town and Neutral Cycle is by far the best LBS in…read moreChampaign/Urbana. The staff is friendly, helpful and understand how important riding is to people and are eager to get you going again. They treat every person like they matter. I was in getting a wheel trued one week and when I returned other next they remembered my name and were super helpful. A super nice touch was the $1 off coupons they hand out for the coffee shop next door so you can get some brew while you wait. A great LBS that has won my loyal business.

Wanted to buy bike, from out of town. Not open during posted hours- hard to plan for them.read more

They always have a good selection of affordable commuter grade bikes for sale. Its also a great…read moreplace to check out if you like working on your own bike but don't necessarily have all the tools or facility to do so. The memberships are pretty cheap. As for the rest of us, who don't like to get down and dirty with our bikes and would prefer to spend more time riding our bikes than working on them, you might want to go to a real bike shop. Its okay for the occasional tube or bike light purchase but if you frequent the shop, you might be STRONGLY encouraged to buy a membership. I stopped visiting due to this a few years ago and I'm not the only one who would rather pay more elsewhere to avoid being harassed into a membership. If I have to pay a little more for the supplies, I'm okay with that, but I don't want to buy a membership to work on my bike if I'm never going to do so. I would rather pay a mechanic to work on my bike for me so I can spend that time doing things more important to me. Its also not a great place for high end or high quality items. They're mainly catering to the college/commuter crowd. But if you're looking for a deal! This is the place to go!

Went there yesterday and had a seat problem with my bike seat…read more He fixed it in a couple of minutes, did not have to wait. I will certainly go back for any other repairs if needed.

Bought a new ebike and had trouble from day 1! Very lucky to find this shop and was great to work…read morewith to get my bike to work. He went above the call to help me.

I came in for a basic tune-up. The employees were straightforward and kind. After my bike was…read moreworked on, I realized my bike really needed that tune-up. Any issues that I had with my bike prior to the tune-up were gone. Not only this, but my bike is now almost completely silent while riding. Gear shifting is smoother than ever and my bike rides like it's brand new. Other bicycle stores in the same area charge $100-150 for a tune-up. I paid only $75, another reason to give Wilson's a try. It also didn't take much time for my bike to be ready for pickup, about 3 days. Give Wilson's a try!

this is my first time in my life. at 48…read more writing view about a business. i bought a bike from them. 2 years ago.i have a few issues with the bike not their fault,but ever time i took my bike in for repairs. i've had to wait 6 months.for minor issues on the bike. and i always take it around the winter time so it can be ready for the summer. won't ever take my bike back here ever again. sorry about capital letters but i'm pissed. and won't return my phone calls.

These guys did me a solid (on their own time!), were very kind, and gave great advice.read more

Found IttyBitty online just looking for some wool/winter socks, so glad to be able to support a…read morelocal business even from a distance. And for a small place they have quite the variety of product/apparel options - seemingly more than our local shops. Delivery was quick and well-priced, overall a great value! What more can you ask for!? All hail small businesses - especially our LBSs (Local Bike Shops) :-)

Okay. I see many people don't care for Bruce's manner. He is a bit of a curmudgeon and the place is…read moreuntidy with all those bike repairs going on. Not a problem for me. He sells good bikes at fair prices. And there is no better person I know of for bike repairs (though he gets a little surly if you are unwilling to learn how to change a tire i.e. put in a new inner-tube. He taught me in five minutes.) And he is great to talk to if you want to learn about features and don't let your ego get in the way--it is worth it. I have not bought high end bikes here but have purchased two mid-range Bianchi bikes from him in the last two decades. I love love love these bikes. Strong, smooth riding, intuitive bikes that last and last (which I am sure the thieves who took them did not even consider--should have listened to Bruce about locking up even in the garage). I will listen this time. I have no doubt the high end bikes are also among best in class--this guy has found his calling in bicycles. He owns four. He says "That's enough for now." I no longer live here but I am planning to buy from Bruce again anyway. Will put the bike in my car and take it back to Chicago knowing it will be great on the roads and the Lakeshore bike path. Oh and they are pretty too, if one cares for that sort of thing. Couple notes--I know Yelp says he is usually closed but he has regular (short) hours 10am - 2:30pm weekdays. Better to call ahead to make sure he is there--he is a man who works at his own discretion some days. He will wait, however, if you call and he knows you are coming even if he has lunch plans. Also, there is (30 minutes) free parking between signs in front of the building. Metered parking is 50 cents an hour and there are usually spots right there.

I bought a bike from Bruce back in the early 1980s, and foolishly left it behind during an…read moreinternational move. I was back in Urbana for a day and thought i might check in. Say hello, and consider a new bike. The shop is not in condition to open. There is junk on the floor one would have to step over starting 3 feet into the shop and going back forever. The sign on the door made mention of a pandemic order from three years ago. I asked at other nearby businesses, and was told he'd had some health issues. I hope he can find his way back to health and work, because he does know about bicycles. I'm thinking of you, Bruce!

I had a hard time looking at bikes in other parts of town. Some really expensive, some of the…read moreservice was a bit pushy and rude. I got so lucky to find BR Bikes, who responded quickly and in less than 15 minutes I was at their place of business looking at bikes. They made the effort to help me find a good bike to fit, even if that meant getting one for me. The best part was that they delivered the bike to my home, offered me a 30 day warrantee and the bike was affordable!!!!! Extremely responsive and tech savvy. SO many forms of payment which made the transaction easy and convenient for me. one stop shop after visiting BR bikes and repairs.

Excellent service. Very nice spot. I had my city kid no brakes fixie converted into a more commuter…read morestyle ride. My rear tire was a flip flop, so he flipped it, wired up some rear brakes, and hooked me up with prober handlebars. I now love my bike again. Thank you BR Bikes and Repairs!

I have been frequenting this shop for years and the service is excellent. The staff are absolute…read moreprofessionals in repairing and assembling. The bikes aren't cheap, but you get what you pay for. If you want a bike that lasts for years and you will enjoy riding then get a Trek. It is worth the extra money. You can be sized for the bike seat and frame. So you will be comfortable on the bike. That is a HUGE difference between shopping here and other shops. If you want fast repairs and the ability to upgrade components shop here. If you want junk that isn't properly sized and tuned, can't be repaired, isn't worth being repaired go to walmart.

I came in expecting to leave my bike for repair overnight, but was amazed that it was done in a…read morevery reasonable time same-day. The entire staff makes you feel like they listen and they take the time to make sure all your concerns are met. I will gladly recommend to any locals who want a quality bike with amazing support.

He is a blast to visit with and his work is spot on he is up to date with his skills and equipment…read moreand charges a fair price he went out of his way to make my bycicle fit me within his power a very good person

I had 2 bicycles worked on by Keith over Thanksgiving. An incredibly talented repairman. Very…read moreknowledgeable and has fantastic skills on restoring bikes to just perfect rides from about any kind of wear & tear condition you had them in. Keith turned my bikes around between Wednesday night before thanksgiving and had them both ready to pick up the day after despite not being a rush job. Terrific prices. Very communicative.