Very hidden gem in Urbana. Extremely knowledgeable and quick diagnosing AND fixing the issue! So…read morereasonably priced too!! Sam is one of the few can work on Ebikes and scooters and just about anything with a wheel and motor! Highly recommend 10 plus stars!!!! It's like visiting an old hometown bike shop from the 70z complete with aquarium, shop dog, chickens and turkeys to entertain you. Oh and if you'd like some fresh egg, raw honey, homemade jam it's in the shed in back of the shop! Just ask Sam where find all the goodies

Not too happy. I paid $120 to have my bike fixed up earlier this year. It had a bent back wheel,…read moreneeded the brakes fixed up, and the chain was skipping on the gears. Upon receiving the bike back from Baker's, I had to immediately correct crooked handlebars for some reason. The back tire had a slight wobble to it, and the chain still skipped (actually, the chain/gears were never fixed or addressed, but to be fair it may not have been made clear upfront that this was a problem that needed fixing). After about six months, the back wheel was totally bent again and the brakes were no longer working. My bike doesn't take any abuse - I just ride it a few blocks around the neighborhood daily. I think the biggest problem here was that Baker's may have been keen on billing for their own labor but they didn't buy new parts where needed. Maybe buying replacement parts would have resulted in less billable hours for the shop, or maybe they were just trying to save me money upfront and it really turned out to be the wrong call, I dunno. I thought for sure they would just replace the bent tire instead of trying to bend it back. Any person who test rode the bike would have realized the tire still had a wobble to it even after their repair work. Maybe a new wheel would have been overall more expensive, but that would have been fine by me to spend more and have things actually repaired instead of spending $120 to get partial function for a few months then be back where I started. I hate to give such a low review to local family-owned business, but I just really regret not spending the money on replacement parts and doing the work myself.

Wanted to buy bike, from out of town. Not open during posted hours- hard to plan for them.read more

They always have a good selection of affordable commuter grade bikes for sale. Its also a great…read moreplace to check out if you like working on your own bike but don't necessarily have all the tools or facility to do so. The memberships are pretty cheap. As for the rest of us, who don't like to get down and dirty with our bikes and would prefer to spend more time riding our bikes than working on them, you might want to go to a real bike shop. Its okay for the occasional tube or bike light purchase but if you frequent the shop, you might be STRONGLY encouraged to buy a membership. I stopped visiting due to this a few years ago and I'm not the only one who would rather pay more elsewhere to avoid being harassed into a membership. If I have to pay a little more for the supplies, I'm okay with that, but I don't want to buy a membership to work on my bike if I'm never going to do so. I would rather pay a mechanic to work on my bike for me so I can spend that time doing things more important to me. Its also not a great place for high end or high quality items. They're mainly catering to the college/commuter crowd. But if you're looking for a deal! This is the place to go!

This is a closed business. They were great to work with when they were,open. They were always…read morewilling to help

Top of the line place! Service can't be beat and prices are more than fair!…read more We came in to the area to do some riding at Kickapoo for the weekend but I panicked when I remembered that my sisters bike wasn't shifting and my dads bike sounded like it was having problems in the bottom bracket. Started calling around in Danville, worried we were going to be out the bikes for the weekend since it was such short notice for the repairs. Turns out I worried in vain! Keith told me he had any necessary parts in stock and he'd get us on the trail by the next day. I brought both bikes in late afternoon and had them back next morning! Keith replaced a shifter, changed out the broken bottom bracket, adjusted the derailluers, replaced a badly frayed brake cable, reset the disc brakes that were poorly installed on my dads bike and basically did everything possible to make sure we had a safe, fun weekend on the trails. And boy did we ever! Turns out these guys also help maintain and keep open the Kickapoo trails for us all to enjoy. Great job and a big pat on the back to all the KMBC people and THANK YOU!! Nirvana trail is AWESOME! Can't wait to come back next year! So go to Cycles Plus and support the great job they do and you'll leave knowing you've had your bike taken care of by people who are very good at what they do and care how they do it!

Have tried the other bike shops in town and Neutral Cycle is by far the best LBS in…read moreChampaign/Urbana. The staff is friendly, helpful and understand how important riding is to people and are eager to get you going again. They treat every person like they matter. I was in getting a wheel trued one week and when I returned other next they remembered my name and were super helpful. A super nice touch was the $1 off coupons they hand out for the coffee shop next door so you can get some brew while you wait. A great LBS that has won my loyal business.

Disgusting service, I was there buying a bike, but got completely ignored as the Chinese salesman…read morewas talking to all the other white people like they were family. By the way I was Chinese too, what a shame

Such a great shop! Friendly, courteous and knowledgeable. Their selection of bikes was very nice…read moreand priced well. Can't wait to go back!

The best & most friendly service I've had from any business in Crawfordsville. I just used their…read morerepair service, but will be going back to pick up some accessories next time.

These guys did me a solid (on their own time!), were very kind, and gave great advice.read more

Found IttyBitty online just looking for some wool/winter socks, so glad to be able to support a…read morelocal business even from a distance. And for a small place they have quite the variety of product/apparel options - seemingly more than our local shops. Delivery was quick and well-priced, overall a great value! What more can you ask for!? All hail small businesses - especially our LBSs (Local Bike Shops) :-)

I have been frequenting this shop for years and the service is excellent. The staff are absolute…read moreprofessionals in repairing and assembling. The bikes aren't cheap, but you get what you pay for. If you want a bike that lasts for years and you will enjoy riding then get a Trek. It is worth the extra money. You can be sized for the bike seat and frame. So you will be comfortable on the bike. That is a HUGE difference between shopping here and other shops. If you want fast repairs and the ability to upgrade components shop here. If you want junk that isn't properly sized and tuned, can't be repaired, isn't worth being repaired go to walmart.

I came in expecting to leave my bike for repair overnight, but was amazed that it was done in a…read morevery reasonable time same-day. The entire staff makes you feel like they listen and they take the time to make sure all your concerns are met. I will gladly recommend to any locals who want a quality bike with amazing support.

He always has what I need and is very friendly and helpful. Repaired my bike for a very reasonable…read morecost including a new part that had to be replaced. Also on my bike commute route home which is a plus.

Great conversation with the owner. It would be wonderful to shop there, but I was just visiting…read moretown for a few days..

Really had bad experiences at to making me feel down cause I didn't have 3k at least. I was just in…read moremid conversation about a bike and got blocked mid convo. To me jerry is sumg and my bike work wsd sub par. He saves his energy for his buddy and his bikes.

We always get great products and service from J's. They're super friendly and knowledgeable and…read morenever pushy. We came back to Terre Haute from 2 hours away just because we like this place so much!

Solid small town business. I read the other reviews about being over priced or rude and that is…read morejust not the case. This shop can talk you through meaningful decisions based on your needs then be understanding when you bring it back in trashed because of how you ride. Things cost money. Hobbies cost money. Service costs money. I can do some YouTube fixes but still need help on occasion. I will be looking to upgrade my bike within 1 year and when I do, it will likely be from this shop If you are looking for department store bikes at department store quality, go to Walmart.

Come here if you want to get gouged…read more My bike has been outdoors over the winter, so i took it on for a tune up to get it rideable for spring, a service that three years ago at their Effingham location cost me 15 bucks. Bear in mind, this is a 100 dollar bike, just for getting around town. I was quoted 75 DOLLARS for a simple tune up AND ANOTHER 30 for a new chain. I feel completely f@#$ed over, and i will never darken their door to be offended by their overpricing again. In fact, with prices like these, I hope with everything in me that both of their locations go out of business.