I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

I brought a car here in February. It had 57k miles on it, it looked good coming out the lot... till…read moreIt wasn't . After 2 weeks my car started showing the engine light. I didn't think much of it but my fiancé told me to get it checked out. I never did till it got really bad. One day I'm going on a lil trip with my car & my 2 yr old son was with me. So I'm on the interstate & my engine light just starts flashing & it wouldn't go no faster than 57 miles. I had to pull over on the interstate & turn on my hazard lights. I had to drive an hour & some minutes back home only going 57 miles on the interstate just so they could tow my car from home. Mind you, the day after they "claimed" they fixed it my car did the same exact thing not even 24hrs of me having it. Recently my car stopped on a stop light because it was over heated & smoking. Now you may be thinking "what could cause that" well my c-h cooling ruptured all over my engine so i didn't have any cooling on a 81 degree hot day. Now they're saying I'll have to get a whole new engine & this is only the second month I've had the car. The worst part about it all is, i don't even want the car anymore it's putting me into financial stress. It's been in the shop more times than I've driven it.

I cannot Thank these Men enough! Went by yesterday just to scout out options on a new ride no…read morepressure no haggling just vibes and honesty. I loved my entire experience here! These cars are legit no honky tonk bs these other guys sell you, also Mr. Jharris is your guy to go to, personality, wisdom is a 10/10 only safety matters when it comes to him.

We were trying to purchase a car from this dealership and went back and forth for a few days. We…read moredecided to purchase the vehicle and went through the process of applying for a loan, which meant our credit was pulled. We let Anna know that it would take 1-3 business days for us to get the loan processed and a check to her. She stated she couldn't hold the vehicle but would let us know if anyone came in to look at it. She sent us a text the next day stating the vehicle sold. After speaking with her on the phone, she stated someone had come in a few days prior and had stated they would be purchasing the vehicle. Not sure why she would let us go through with applying for the loan if she already knew she had someone else interested. This is what we get for giving a business the benefit of the doubt and not listening to the reviews. It says a lot about a business's reputation!

Telling from the rating these are just scammers, which is sad. Just when I thought you had good…read moreinventory, yelp showed me otherwise

Bought a Mini Van and with in a week had it in to mechanic and cost me $600.00. Contacted owner and…read morerefused to do anything for me. 3 weeks later the rest caliper froze up. After getting the car further inspected, the brakes and rotors bad, struts were cracked, one lug nut tire up, transmission leaking. This dealership bought the vehicle and just slapped a sticker on van. Total estimate to bring van drivable was $3400. I would not recommend to purchase a vehicle from Hoth Motors in Chesapeake VA

Earl is a great man to deal with. Very friendly, on time appointments. I bought a beautiful 1…read moreowner, 2nd gen Escape, aleady put over 1,000 miles for my side job. Thank you!

UDrive has a good selection of cars, trucks, and SUVs, but communication and customer service need…read moresignificant improvement. We visited UDrive to purchase a vehicle for our newly licensed child and were looking for something affordable, low mileage, and in good condition. We found a vehicle we liked and obtained the sales representative's contact information. However, despite calling multiple times and leaving several messages, no one returned our calls. I eventually used the website's chat feature to ask about taking the vehicle to my mechanic for an inspection. I was told this would be fine and an appointment was scheduled for the following day. Since we live about 50 minutes away, we arranged an appointment with our mechanic and drove to the dealership, only to be told upon arrival that it is company policy not to allow vehicles to leave the lot for inspections. We were informed that a mechanic could come to the dealership instead. This was extremely frustrating, especially since we had relied on the information provided when scheduling the appointment. We ultimately decided to purchase the vehicle and agreed on an out-the-door price that we understood included taxes, title, and tags. However, when we arrived with the cashier's check, we were informed that we would be responsible for handling the DMV paperwork ourselves and later discovered that taxes, title, and tag fees were not included in the sales price. To make matters worse, we had to make multiple follow-up calls just to obtain the title. Overall, the process was unnecessarily difficult due to poor communication and a lack of follow-through. When we raised concerns about the confusion regarding the inspection policy, we were told that AI had caused the misunderstanding. Unfortunately, our experience with this dealership was frustrating from start to finish. To top it off most of the management and sales representatives spoke English as a second language and due to that it hindered communication even more. Ultimately I would not recommend UDrive USA LLC

I got 2 cars from them within 2 years. Best deals around the area, huge selection...my truck that…read moreI purchased 2 years ago, has been running with no issues, it was $3000 below carfax value when i bought it, 2 years later now i can sell it and get the same money back! We recently purchased another car for my daughter that has been great as well..kudos to this guys, highly recommended

We were looking for trucks before and found this place and decided to check out the Tacoma that…read morethey had. Mike went ahead and showed us the Tacoma that we were looking at. Drove it around and there isn't any problem except for the ABS and the check engine light he told us was just a result of the previous owner trying to bypass the ABS light. To make sure, I asked him to get an encoder and the o2 sensor fault showed up. Before I went on with the purchase I told him about the issue and he said he will have it fixed. Soon as it was returned, we picked it up but it had a hard shift going on reverse and or drive. I had it looked at by a mechanic and they said that it was idling too high and told me I should just return it. Told Mike about the issue and he had the idling issue fixed. I decided to have it looked at by Toyota and they showed me that the brake calipers need to be replaced, rotors changed, transmission line fixed, and they also showed me the heavy rusting under carriage and how some of them were masked by having paint over some of the rust. Now I'm just wondering how this vehicle passed inspection, which most used car dealerships do. I told him about the problem and we decided we didn't want the car anymore. He gave us the money back and we were thankfully not stuck with the truck. He also gave us a loaner truck in his lot while the Tacoma was getting fixed. I would give 5 stars to this dealership because of the amount of customer service we received which is nothing compared to other used car dealerships around town. I decided to give 4 stars because of the fact that the car was actually unreliable. But, like said, thankfully we got our money back. Thanks again Mike! Hopefully not all of the cars in your lot are like that.

From the owner: We sell all makes and models, check out our website at Mikes Auto Sales. Thanks for your interest !read more

My wife and I had a great experience at this location. We met 3 people while we were there all…read moreextremely welcoming and respectful. Logan was the salesman we worked with, can't recommend him enough. Extremely knowledgeable, kind and seemed like he genuinely cared about what we were looking for. Hope to work with him again in the future.

The owners of this group should be watching over their business. There is a reason for 1.3 stars !…read moreI've been on hold for 45 mins. now except for the occasional operator that gets on the phone as the manager told her what to say. That's not that person's job...it's yours. I would steer clear of this entire group! Update....finally talked with a manager, said he would get back to me in 10 mins. Hours later I got a called but I missed it. I called him back left a mssg to return my call. No call back was ever attempted. So I again called to get answers, now the Mgr has left the dealer for a few days. I ask for another manager.... that manager also out ! Who runs this show?? So days into this I still have no answers and I'm just left hanging!!!

I bought a 2005 maxima from these people in February of 2015, within 3 months the car started…read morehaving transmission problems so I called them and they happily agreed to fix the vehicle. It ended up needing a full transmission replacement of which I was under the impression that they pick up the cost or at least most of it since I only had the car a month. When it was fixed and I went to the outside shop they had fix it (which took a month and me almost loosing my job) he had turned the car off via their "car remote" or something and called to ask how was I paying for the transmission work. After a lengthy and very juvenile discussion with the con artist aka Glenn I agreed to pick up the cost out of desperation for needing my vehicle for work and school. Long story short they look for young, naive,and preferably black people who are more likely to sign before they read just to get behind the wheel. my brother also had a truck through them and his story is even more horrific.so Unless your looking for a overpriced car glynn bought at a auction for nothing more than $400 to ride around in for a good 3-6 months as it slowly falls apart around you as he still wants his 300 a month please I beg think twice. I hate personally hate yelp but if this helps one person I'll be thankful