My last visit was AWFUL! I wanted to buy some men's slacks. NO ONE AT ALL, in the men's dept, after looking for over 30 minutes I finally found my size. Now to find someone to check me out. What has happened to BELKS? * read more

The only reason why I give this location a 3 star review is because it is a very small Belk's location. Compared to South Park location, this Belk's is limited with all of its products sold here. But, it is a nice location to come shop late at night before they close. It will be empty and staff ready to help you in any way possible. However, tonight I Still found what I was looking for. read more

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I made a purchase at Belk of a Birthday gift for my wife. I only used my personal debit card. Somehow, for some reason, Belk sent a receipt to my wife's email!!! How and why does this happen? My purchase had nothing to do with my wife today. (Except it was a gift for her...) Belk spoiled my gift. read more

the store is cleaner than it used to be and the prices are ok but no shopping carts and no dressing room without a long wait is very poor for business read more

I have shopped at Belk in Monroe for 25 yrs. I'm an Elite card holder. At one time I was a sales person there (1998 or so). The store was thriving and the sales people were knowledgeable, dedicated, and conscientious about their work. We kept our areas clean and organized, dropping everything for a customer. We apologized to waiting customers for their wait acknowledging their presence. The manager would come to your register or call to ok closing your register. If someone was still shopping, you waited. In recent years the number of staff is negligent. I imagine the too few staff are run ragged or aggrieved to have so much to do. One can now stand at a crossroads of two aisles, look all four ways and see no one. The Monroe store was the first Belk: number 1. It seems there would be a better effort to keep this store up to par. But then I guess I'm sentimental. The Belks no longer own the store, rather a company in New York does. Why should they care? The county is fast-growing with new homes, lower taxes, and cheaper property costs. People moving to Union County have money. Beef up Belk and they will come. The same for the mall. Less sales is the result of fewer quality selections which results in fewer shoppers. I now shop online because I don't go out much. But I do shop Belk as do many others. They just drive to South Park, University, or Pineville. read more

Moved here from Texas not that long ago and always had great service there. Went to the Bell in Monroe NC and it was the worst customer service I've ever experienced. Very rude, takes so long to check out so I left leaving my stuff. Will NEVER be back at to this Belk. Drive a little further for a better experience. read more

The worst location I've been to. Long lines, only one fitting room open, and the store manager was so rude.

The only reason I'm giving this one star is because I had to! I shopped at the store in Monroe as it is closer to my home. And so much of the experience I had is forgiving, given my profession. I went in the store on the MLK side, I always forget that cosmetics is on the front side (My husband and I had been camping all week so I was dressed in camo/distressed pants, a black T-shirt with a black open front sweater... I know too hot for the weather, but I'm heavy so I cover up. I walked in and saw some shirts I liked, so I grabbed 3... I'm a store director in retail, I know all of this raises red flags, not wanting to keep my dogs and husband waiting too long, I started off for the cosmetics counter to get my #09 Intense black eyeliner by Clinique(?). I see some guy doing the walk/run, with an older woman following ten feet behind... I was already going to walk around where the woman working the counter was color matching makeup on a young girl with her mother very impatient that they had been interrupted too many times. I resolved to wait patiently. I notice that that the young guy green shirt, light brown hair and older woman Peggy were standing on the other side of the counter watching me... again... "forgiving"! I watch people walk out of my store with hundreds of dollars and it makes me very mad, as it affects my bonus. I expect you catch as many bad people as possible, and I knew better than to walk into a Belk store looking like a terrorist. So after a few minutes an listening to the pretentious mother, I decided to approach the woman who was clearly just watching me with nothing to do. I walked over and said, "excuse me do you work here?" she said yes, I said great can you please help me? she said, well I'm doing inventory, but what do you need? (None of this was said in a nice tone) I told her I needed 2 number 9 Intense black Clinique eyeliners, she got them out, I said great thank you, can you ring me up too? Her reply, "I guess I'll have to! she sets them on the counter, but rather than ringing me up she looks at the woman doing the color match and said, ring her up... then walked away. now the pretentious mom I mentioned... she was irate! And rightfully so. I apologized and said to the counter woman that I would wait continue helping the girl. when they finished the mom said she wanted her daughter to get some lipstick so while she was picking her shade the nice woman told me to come over so she could ring me up. I asked if that woman was a manager and if she worked here... she said she worked at this counter, so I asked for her name, it was Peggy. So many things went through my head, If I walked out they would have said... yup, she was going to steal. I wanted to have the MOD called (Manager on Duty) down there, but I didn't want to make a scene, and I was at the point of tears, not because Peggy and the guy in the green shirt were following me, but because she wouldn't help me. My store is in the top ten in the company for customer service consistently, because I know how to treat my customers, they are the reason I've been lucky enough to have a career as a store manager for 25+ years; and while I know I'm not your best customer... I am a customer. I've received good service when I'm on my way home from work and I have my makeup on and my dress clothes, no one follows me, but today was a very poor experience. I like Belk, I like the selection... but I will choose to shop for my clothes and makeup, and perfume at a different department store going forward. Also Poor Peggy and the man in the green T-shirt had so much adrenaline going it was clear that they thought they would have an apprehension, sorry not everyone dressed in camping clothes is a criminal. read more

Great clearance deals, friendly staff, the deals on makeup they having going on right now are great.

I go to this Belk often because it is close in proximity to my home, however the staff are rude and they will push you off to the next register but continue to accept the people that come in behind you, which doesn't make sense to me. So after for waiting for a few minutes at one register I was asked if I had a return to which I said no and they directed me to shoe register. I went to the shoe department and waited for a few minutes and no one showed up there so I went back to the register which was still open and accepting customers and she told me again that she was closing and I need to go to shoes. I said there is no one in shoes I came back here Because this is the only register that is open I half passed registers that No one was there . She said well you'll have to wait so at that point I do not need a pair of shoes when I know they have no registers open to assist customers. read more

Good sales horrible customer service went to check out and was told to go to another register I refused so the cashier walked up to me and said you can go check out by jewelry me knowing there was a long line over there I said I am ok here theres a huge line over there. Jan huffed and puffed rolled eyes etc and began putting cloth away knowing iam waiting there to check out says nothing until eventually she feels like ringing me up.Ive been to belk before and have me rang up quick but noooo Jan wanted to take her precious time and a huge line formed behind us i heard people whisper behind me whats taking her so long why arent there more cashiers open I asked myself the same thing. Sorry but people like her dont belong in Customer service jobs read more

I had such an amazing experience at this location (Monroe) as I have a difficult time finding my size. * Visit today: around 3:30 on April 8 The blonde haired lady who was probably in her mid-twenties (I am bad at guessing ages) & working in the Bra Section was absolutely phenomenal. After I asked questions about what it was I was looking for she assisted me, answered all questions & I told her she could go on to help other customers. I went about my business and started shopping for things that I might want to try on, she then came up to me before I went into the dressing room and handed me a couple of things she thought I would like and they were an absolute perfect fit and extremely comfortable! She went out of her way to help me and I felt very appreciated as a customer even though I had first mentioned to her that I didn't want to spend a lot of money and was on a budget. That made absolutely no difference to her and she treated me as though I had Millions to spend.. This was the easiest and best experience I have EVER had doing what I normally dread and hate with a passion (Bra Shopping). She was so nice I bought two : ) read more