While visiting my sister in Decatur, AL she took me to your store 0611. I live in Houston, TX and was shopping for my grandchildren. I handed my items to the cashier and swiped my credit card. I was asked to provide my ID and the credit card I'd just used. I have no problem showing my ID and stated so to the cashier. After making the purchased I decided to continue to shop and found two other items I was interested in. This time I was the second customer in line and observed everything going on in front of me. When it was my turn another cashier rang my purchase but the first cashier was also present, she'd just helped the other customer. Once the other customer was gone I asked why wasn't she asked to provide ID and I was. Although both my purchases were made within ten minutes of each other I was asked for my ID and credit card both times. I was told with every credit card purchase ID is required, again I stated I didn't have a problem showing my ID but if that is the policy, why wasn't the other customer asked. Both cashiers were very unpleasant, neither smiled nor said thank you as we were leaving.
Leaving the store, my sister decided to purchase make up as we were passing the cosmetics counter. The cashier was extremely friendly, made conversation, smiled the entire time, and told us about a sale that was approaching. My sister swiped her card, was given her purchase and receipt, and was thanked for the purchase. At that time, I told her about my experience in the clothing section. She apologized profusely and stated she hoped that would not stop us from shopping there again.
My sister lives there, I only visit. On future visits, I will NOT be shopping at BELK. read more