Whatever happened to taking care of the customer? I'm a shopper, I love deals. Is it worth it to a…read morebusiness to argue of a $20 item vs the potential future spending? When a customer is standing there with receipt in hand, for an exchange!!!! I'm appalled the way my friend was treated. I won't be shopping there, I'll go to another small business that know how to treat a customer and keep them coming back

Disclaimer: At the time of this review, this store has blocked me from being able to leave an…read morehonest review of my experience on their Facebook page. If that doesn't say something about how they handle customer feedback, I don't know what does. I wanted to support a local business. I brought in one bag of clothes to consign. I regret it. This business did the wrong thing. Not once. Repeatedly. I dropped my items off on 4/21. Their advertising says items are reviewed within 24 hours, but I did not receive an offer until 4/23. When they finally texted me, the offer was $115 cash or $135 store credit. They asked me to respond ASAP so they could either process or donate the items. I responded that same day and accepted the $135 store credit. On 4/24, I picked up my pass bag, which I understood to be the items they did not accept. I followed their process exactly. Then they created a problem and made it my problem. On 4/25, someone texted me from a different number saying there had been a mix-up and another customer's bag had been added to mine. Suddenly, the offer I had already accepted was reduced to less than half. I asked several times for a clear list or photos of what items of mine were accepted. I never got one. Later, I received an apology. They took responsibility and said the original offer would be honored. They even offered to increase it. I declined the increase because I was not trying to take advantage of anyone. I only wanted them to honor the offer they made and I accepted. I thought this was over. Then they changed course again. On 4/28, I received another message telling me to pick up my items because they needed the space. At first, it sounded like they meant my pass items, which I had already picked up. Then the explanation changed to say they still had a basket with my name on it and guessed it was my accepted items. I was also told I needed to physically accept the offer before anything could go on the floor, even though they had asked me to accept by text and I did. After I explained the timeline again, they decided I should just pick up my items instead. I asked for photos or an itemized list of what they had ready for pickup. They refused, said the matter was closed, and gave me until 10 AM the next day to pick up the items. That message was sent at 2:46 PM. The store closed at 5 PM and did not reopen until 10 AM the next morning. That is not a real 24-hour pickup window. When I went to pick up my "bag" of clothes, they were not even in a bag. They couldn't find them and had to call someone to figure out where my items were. Then they tried to hand me an envelope, with my name spelled wrong, containing $20 cash for "gas and inconvenience." No thank you. This was never about money. It was about a business making an offer, my accepting it in writing, the business later confirming they would honor it, and then refusing to do so after days of confusing communication and broken process. That is dishonest business. They made an offer, got my acceptance, admitted their mistake, promised to make it right, and then backed out anyway. To make it worse, this business blocked me from leaving an honest review on Facebook. I only communicated with them via written messages. What are they trying to hide? Their process is broken. Their communication is unprofessional. Their item tracking appears disorganized. Their handling of customer feedback is even worse. I cannot confidently recommend anyone do business here. I would not trust this store to track items, communicate clearly, honor an offer, or handle customer concerns honestly.

I have been selling at Madison Alabama for years . but after the experience I had Friday night I…read morewill never be back and I will spread the word to people I come in contact with to go somewhere else. i took clothes in came back to pick them up they told me they to 4 things for 19 dollars and some change. When I got home Friday night something was bugging me about so I checked the 4 garbage of stuff I took in several of my items were missing. I have Emailed Madison Al Plato's Closet and the corporate office. No reply. I will never deal with them again after this happened and is in contact with me to fix the problem.

Such a terrible Plato's Closet. Brought in a bag full of cute sweaters, tops, and jeans and they…read moretried to take 5 items (including a Free People shirt with tags) for a whopping total of 13.50. They're incredible cheap. You'd have better luck donating your clothes to a place that actually needs it.

I like Shoe Fly. In their "About" section of their website they state: "We operate under the belief…read morefound in Proverbs 31:25 which says: "She is clothed in strength and dignity; she can laugh at the days to come." That's beautiful. I never knew their strong Christian foundation until reading this this morning. The in-store experience for me has been a tightly edited selection of women's clothing and shoes. And when I say "tightly edited" also, the store's footprint is small. I was confused when I first roamed into Shoe Fly because, by the name, I thought it was just a shoe store. No, they offer ladies dresses, tops, bottoms, rompers, jumpsuits, and shoes. They have two brick and mortars, one in Huntsville and one in Madison where you will find "unique items in store that you cannot buy online." They offer everything from t-shirts to denim, embroidered shorts, knit pants, midi and mini dresses, and bodycon dresses. Their prices are reasonable, too! Their online selection looks larger than the in-store selection and shipping is free with a $50.00 purchase. Shoe Fly is a fun place to check out, browse freely and support local!

I have always loved this boutique since I was in Highschool but as everyone knows sometimes you…read moregain some weight after highschool. I used to fit in a majority of their tops but now I don't fit in most of their clothes and when I asked if they had a larger size the sales girl acted almost insulted and told me they don't order anything larger than a large. I wear a large in target and kohl's and other brands like that but I can't seem to fit in the large at Shoe Fly. I had a great and helpful experience at the Madison location but still didn't find anything to fit. I'm not fat I'm just curvy with a little tummy but walking into Shoe Fly makes me feel like a hippo. What was once my favorite store is now the number one place I avoid because of how it makes me feel. I wish they were more helpful towards people who don't have tiny model bodies.

They were able to accommodate me quickly with a fast turn around that I needed for a wedding I was…read moreattending! I'm from out of town but flew into Huntsville for a wedding and noticed that the jacket I had was fitting for the old me. They were able to make three alterations to it for $48 and it turned out great!

The owner is quick and efficient. Kind and extremely friendly. The work is seamless and well done.read more

UPDATE: Today is one month since I wrote the five star review. I am extremely disappointed with…read moreWrapsody's rigid policies and customer service. I purchased a Christmas gift for my wife the day I wrote the five star review, and specifically asked during checkout if it could be exchanged if it didn't fit or wasn't to her liking. I was assured that exchanges would not be a problem. Based on this reassurance, I opted for a thoughtful gift instead of a gift card. My wife, a teacher in Athens with an incredibly insane schedule, attempted to exchange the item during her limited free time. Unfortunately, the store was "closed for inventory" that day. Today, 1/21, she was finally able to return to the store, only to be denied an exchange because it was outside their return period (this came from the manager). When I called to confirm this (I had a hard time believing this from a brick and mortar small business), I was told their return period is "generous" as a small business and that they had signage everywhere about the return. (If I had seen the signage, the gift card would've been an easy selection, and I wouldn't have had a conversation concerning returns). The manager added that as a small business, they don't make accommodations for returns because it would harm them financially. Doesn't treating customers with disregard hurt a business financially? I can't believe that a small business would place more value on a shirt that cost them $20 over customer satisfaction that draws continued patronage. It isn't like my wife was returning something out of season. Christmas was less than a month ago. My gift recipient is guilty of not reading the fine print and being a little late based on that. However, I don't see how a small business can afford to treat their customers like this and stay in business. As a customer, I find this inflexibility and insensitivity unacceptable. My gift recipient is guilty of not reading the fine print, and when you mix that with her schedule, random closures (weather/inventory), rigid store policies, and the store's disregard for their customers' circumstances, it left my wife stuck with an expensive gift from me that doesn't fit--and it leaves me embarrassed for trying to give a thoughtful gift that can't be returned and frustrated with the mentality of where I bought it for being so legalistic and insensitive to my fight recipient. They did not represent my intentions well and lost my trust. This experience has forced me to adjust my rating to one star. I will not shop at Wrapsody again, and I encourage others to think twice before supporting a business that prioritizes fine print policies over empathy with perhaps a small amount of grace to gift recipients given the circumstance.

First thing I noticed is that they have quite a selection of gifts for all occasions. They have a…read moregreat selection of enewton bracelets, which myself and my girls all love. So I know I'll be coming back to buy some for all of us. They even carry extended sized clothing, my only wish is that they carried more of it, since I wear xl or 1x in almost everything. Overall I liked the store, and the girls that helped me were very sweet. My girls were very happy with what they found, and I walked away with some nice things as well. I will definitely shop there again.

I like Shoe Fly. In their "About" section of their website they state: "We operate under the belief…read morefound in Proverbs 31:25 which says: "She is clothed in strength and dignity; she can laugh at the days to come." That's beautiful. I never knew their strong Christian foundation until reading this this morning. The in-store experience for me has been a tightly edited selection of women's clothing and shoes. And when I say "tightly edited" also, the store's footprint is small. I was confused when I first roamed into Shoe Fly because, by the name, I thought it was just a shoe store. No, they offer ladies dresses, tops, bottoms, rompers, jumpsuits, and shoes. They have two brick and mortars, one in Huntsville and one in Madison where you will find "unique items in store that you cannot buy online." They offer everything from t-shirts to denim, embroidered shorts, knit pants, midi and mini dresses, and bodycon dresses. Their prices are reasonable, too! Their online selection looks larger than the in-store selection and shipping is free with a $50.00 purchase. Shoe Fly is a fun place to check out, browse freely and support local!

The owner is extremely rude. While shopping I overheard her talking badly about an employee, whom…read morethe person I was with, happened to know. We were appalled that someone would be so unprofessional as to speak about an employee with another worker, in front of customers! So unprofessional and off-putting. I won't be back.

Nice, big selection of clothes for newborns and infants at a good price. Strollers and big toys up…read moretop. Wash the toys if you buy. Good deals are sent in text messages.

I would have rated a 5 however the woman here are very rude. If you dislike your job get a…read moredifferent one!

Employee was very rude when asked to help trying on boots,then went to front register and continued…read moreto talk about it. I was on the other side of the store and could hear her!! I will be calling the manager on Tuesday when he will be there.

I haven't ever really found anything I like in this store. To me the prices are so much higher than…read moreother stores with the same products. The wide and extra wide selection for women are minimal. I will add that the customer service is wonderful, you're always greeted when you walk in the door.