First impression on grand opening day for their new location... Sweet! Every department was quite organized from shoes, toiletries, clothing, and did I say shoes?! ;D
LOCATION & PARKING 4/5
This new location is conveniently located off Hwy 72 near Wall Triana Hwy. Parking on the first day seemed like a nightmare for some, but we scored fine. I'd imagine it would be crazy busy the first few weeks, so plan accordingly. Mornings may not have the same problem.
ATMOSPHERE & AMBIANCE 4/5
What does one expect when rolling into a Marshalls?! Lots of space and great deals! Not sure if this location is any bigger than the one they moved from off University or the one in Jones Valley. I'm thinking it's slightly smaller in comparison, just a tad. Nevertheless, this store is quite organized, well lighted, lots of space to walk between departments and isles. Even the toiletries were spaced out and organized by brand.
CUSTOMER SERVICE 4/5
One of the things that stood out is the customer service. Upon entering expect a greeting from one of the employees followed by a pitch on their TJMaxx credit card. Don't be surprised if you get approached by different employees w the same pitch throughout your visit. I believe there's a gift you would get if you took the time to sign up. I probably turned down 5 employees on our first visit, but they were still kind when I told them "no thank you, already have it." Check out line was minimal to none as there were a handful of employees already waiting to assist the next person who stepped into the line. I can only hope that the genuine kindness and hospitality we experienced on their 1st week will last beyond that and through every future visit.
PURSE LOVAS 4/5
For those of us that like purses, bags, and the sort will like the selection here. To my delight, the name brands actually had their charms attached as well as their long sling straps and sleeves to store them in when not in use. This is a big plus! Majority of the time when buying top name brands at such stores, the bags/purses are missing these accessories. I wondered at times if that's the reason why they're sold here or if it's because either patrons or employees themselves remove them for themselves. Sad thought. Anywho, the purses so far in this store, at least on its grand opening day, had the additional accessories normally found w purses bought at big department stores such as Macy's or Nordstrom.
VERDICT & RETURN 4/5
Overall experience so far has been good. Prices are reasonable and consistent w their other locations. I'll definitely be returning. read more