My husband and I have been going to this Target since it opened. Today, he accidentally forgot to pay for a pair of shoelaces, and our total of food and essentials was about $70. A woman pulled us aside and into a room, put us on a bench with handcuffs hanging on the sides, and asked if my husband had taken anything. He said no. She and another woman kept us in a security office. They said they had it on camera that my husband took a 2 dollar pair of shoelaces and hid them under the flap in the top part of the buggy. "Concealing" they called it. I said he wouldn't do that, just look at all he bought.
I understand that companies have to protect from theft, but the main woman who accosted us was rude and degrading. She was thrilled to say how she could easily send us to jail for this, but she wasn't going to. She said this a few times for what seemed like no reason. I was angry, but my husband was nice and cooperative as always.
Now, we have a trespass rule where we can't even enter the whole shopping center for two years or we will be arrested. What kind of justice is this?
The irksome thing is how we were treated even though we explained what happened. This woman said he still might have been stealing them because, "Some people get high from that."
If you look carefully at the top basket of a Target shopping cart, the flap opens down and is tilted down. My husband had forgotten the shoelaces were there and they would have ended up in the cart in the parking lot, forgotten. That's if they didn't slide out from under the flap. Any thief would know not to stick something "concealed" under that flap because it would most likely fall out.
I am completely disappointed in this woman's treatment of my husband as a criminal when he was nothing but cordial and compliant.
I do not recommend using this store for anything anymore. The customer service in a simple and obvious misunderstanding was appalling. read more
