Allison Ashbeck is professional, thorough, and able to communicate easily concepts that can seem…read moreoverwhelming and complicated. The front office team is friendly and accommodating. If there were 6 stars, I would give them 6.

This review is a contemporaneous synopsis of my encounters with South River Eye Care…read more My first peripheral encounter with South River Eye Care was when the owner walked into my store (I work in the marine trades) on a boating issue. As I recall from several years ago she was a good customer and I helped her. She gave me her card. My eyeglass prescription has been very stable for decades and I'm careful so glasses last me a LONG time. Recently my arms have gotten shorter *grin* and my ophthalmologist recommended progressive lenses. I figured Transitions would be a good idea as well. Today (a Saturday in April '19) I walked into South River Eye Care in Edgewater MD with my new prescription. My wife was busy and I was out on other errands so I was without adult supervision. *grin* I told the optician who stepped up to help me what I thought I knew and what I thought I wanted. She very patiently helped me with a number of frame options and equally patiently took pictures of me in each for my wife to look at. She wrote all the options down and the front desk staff opened a file for me. So we would not have to start over when I came back. I'm impressed. Without vision insurance the prices are a bit attention getting but I truly feel you get what you pay for here. I expect to be back late in the week to finalize my order. A few days later I stopped by with my choices firm. Very helpful, good fitting, good measurements (Pd), and outstanding treatment. Just nice people. Seven to ten days to my new glasses and a 60 day window to order a backup pair with a steep discount. Out on a business trip when I got the call that my glasses were ready. Today I stopped by to pick them up. Great service again. Recognized and greeted at the desk, well fit, excellent advice for adjusting to my first pair of progressive lenses. I'm wearing them now. *grin* My wife is happy about how I look and I am happy about how I see. We'll be back for her new glasses in a few weeks. I have not had better service and a better product for glasses than from South River Eye Care. Tell 'em Dave on Auspicious sent you.

I will not recommend the office to anyone. It is frustrating when excellent medical care, as…read moredoctors is overshadowed by poor administrative service. Every time visiting the office I have problems , misunderstanding. Rude and arrogant front-desk lady creating stressful, unwelcoming environment. Since the doctors themselves are great, it is likely that the practice management is unaware of the extent of this issue. Based on this unpleasant experience my family members look for other medical office .

Our family have been patients for years and we are always impressed with the excellent customer…read moreservice at Tidewater Eye Care. The staff are great, knowledgeable, professional and they put you at ease. The glasses frame options are beautiful, a bit expensive but they do have options for most budgets. Plus they always go over payment options and work with insurance companies. I've recently needed to request records, they provided a full report promptly. All the staff seem so happy, it must be a great place to work. They just bring joy to your day!

Needed my glasses repaired and they handled it before I could blink. So friendly and caring. Will…read morebe back every time I need a repair or a new pair

**UPDATE:** Popped back in here during a visit to the US…read morethis past July, and it was like I never left. Over a decade after my first review, they still treat you like family the moment you walk through the door. I'm actually still wearing frames and high-quality lenses I got from them years ago, and when I stopped in, they adjusted them for me on the spot for free with a smile. Hands down the best customer service and product quality in the area. From the thorough exams and frame fitting to the lifetime care and adjustments, Annapolis Opticians sets the absolute standard. I genuinely miss having them as my local shop, but they've earned a customer for life. Still an easy 5 stars!

I just moved to the area and chose Anne Arundel Family Eye Care based on the previous reviews. As a…read moreseasoned glasses and contacts wearer, I had a wonderful experience at this practice! The website was easy to use to request an appointment, and I was contacted quickly by the office to schedule an appointment. Kelsey was such a sweetheart greeting me when I checked in and helping to do the initial tests when I arrived. Dr. Simoncini was so kind and informative, explaining everything every step of the appointment. He was very encouraging during the exam, and I learned a lot about my eyes that I had never had explained before (what is an Astigmatism, why are "floaters" called that and why do they exist?). Then Patty was wonderful in helping me pick out new glasses. I would definitely recommend this practice to anyone for their eyecare needs!

I love this whole office! Dr Simoncini is very good! Karen who fits you for glasses has a fabulous…read moreknack for picking the most beautiful glasses!! The whole staff is lovely! The office is clean. They are easy to schedule with and have a great selection of beautiful glasses! Best eye car in Maryland!!

Very high-tech place and friendly staff. Well qualified doctors and assistants. They are very…read moreprompt and if you do have to wait the waiting area is very comfortable. The Lubrano building is also very nice. Worth trying if you're looking for an eye doctor. Why 5 Stars? I would not trust anyone with my eyes unless they deserved 5 stars!

I called and tried to make an appointment this morning and was put off without consideration due to…read moremy insurance issues. I understand having no openings but was trying to gauge how much an initial visit would cost if I chose to pay out of pocket. The woman speaking to me could not have been more off putting in her responses. I wouldn't make an appointment there on a bet. Being kind is not hard. Being rude takes time.

I had a fantastic experience at Annapolis Vision Center. I specifically want to give a shout-out to…read moreBrooke, who handled my pre-exam eye check. She was extremely polite, respectful, and genuinely nice and an amazing person throughout the whole process. She made the appointment go smoothly before I even saw the doctor. The service was amazing, and her positive attitude really stood out. Highly recommend! If anything she needs a raise!!

Over two hrs is how long I was there. No happy. Then after they ask you, again, questions you've…read moreanswered online, you have all these fancy exams. I was not told of an additional charge for one of those fancy test until I arrived home and received a phone call. Not happy. After the exam you wait you can't check out until they try to sell you some of their many many products. Not happy. The Dr. and her staff are all nice and professional and the place is clean.

My experience at this location was outstanding. A little background: my prescription was overdue,…read morein addition to my glasses suddenly breaking on a Friday night. Needless to say, I was a bit frantic and needed to find a location that would take me right away. I was able to get an appointment for the upcoming Monday which I was absolutely not expecting. I was a bit skeptical due to the location being inside of the town center, however I had no issues parking inside of the garage located closest to Target, and then taking a short walk. The young lady that assisted me with my eye tests was amazing! I always get anxiety prior to the glaucoma examination, however she was super patient with me and made sure I was comfortable before proceeding. Now for Dr. Shields: VERY personable, knowledgeable, patient to say the least. He took his time, explained everything to me from the health of my eye, to making recommendation for Lasik, answering my questions. Overall the customer service is a 10/10 SUPERB

*Shady billing practice alert!!! This business has multiple…read morecomplaints with the better business bureau. Issue: They tell you in-store what your insurance will cover and the amount you will have to pay out of pocket. Then months later, they send you another bill saying you owe MORE money than what you already paid! There is no itemized bill either. Corrupt and shady business trying to screw people over. Their prices are high enough before they play games with billing. Avoid this business.

Dr. Magill is very talented and her staff is friendly…read more If you are looking for a medical practice capable of processing claims with your health insurance provider and vision plan, look elsewhere. These people won't even try.

Great people here with a large selection of frames. On a business trip and lost a screw for my…read moreglasses, they replaced it for me while I waited then did not even charge me. Such a nice place. Thank you!