The service was awful at self-check out. The system was unable to process Apple Cash so instead looking into the system, they assumed my Apple Cash was insufficient. Haha. I am posting the manual decline that the self-checkout cashier executed. I called Apple Cash (877) 233-8552 and validated that it was manually declined by the store. When you cannot admit that you made a mistake and constantly blame the customer, you have an issue and do not deserve repeat business. I am an infrequent shopper at this store or brand, but damn, I was in a rush and it was there. Never Again will I or anyone in my family shop there. Photo of Apple Cash screen (kombucha, I bought one item was $4.04 with tax and crv charge). read more

Bel Air - Now Bel Air "manually" declined the transactions. I assume it was not the Apple Cash account or insufficient funds. Be Better. - Grocery Near Me - Roseville, California

Listen, I frequent all Raley's/ Bel Air, but after walking through the produce section, I felt compelled to take a photo that every single piece of produce was aesthetically aligned. Like even the potatoes. I wish I owned a business so I could hire this produce worker. I don't know what they make but they deserve a raise. I want to donate to their charity of choice. I want to be their maid of honor/ or best man in their wedding. I want to carry their casket at their funeral. Jokes aside, their pride in their work hopefully speaks volumes about the environment in which they work. read more

Bel Air - Grocery Near Me - Roseville, California

Finally Raleys/Belair is stepping up their game. I had a fantastic experience with a Vintner from France who was showcasing his wine in the store. He was fantastic, signed the bottle of wine (his art), had postcards of his chateau in France with all the historical information on the back. It makes a wonderful gift. His wine "French Selection" from Chateau du Martret was the best Cab I have had in 20 years! You have to try this wine, you will not be disappointed. You can also find them on-line to learn more about the history of their family's winemaking. Thanks Raleys for bringing a little bit of France to your customers! read more

This grocery store has devolved into an absolute trash hole. They never have any checkers they force everyone into self checkout with the very few remaining staff irritated at the thought of even helping you. I've seen moldy bread before reported it to the employees and came back the next day and saw still sitting there. Trader Joe's or Nugget just down the road is a far better option with much better customer service and care. read more

New girl in heart sunglasses was so rude to an elderly woman...it doesn't take a lot of time to show patience and kindness when someone is struggling in self check out. read more

Disgusting pastrami in my sandwich! The male deli worker is bad! The manager was also rude read more

Bel Air - This was the meat on my disgusting sandwich today! The guy in the deli was awful and the male manager was rude and didn't care! - Grocery Near Me - Roseville, California

This store has everything I need. It's well stocked and has extra items I can't find at other grocery stores. It's also very organized and clean. Tyler and another employee (I couldn't see her name) are so helpful and courteous. Thank you! read more

Despite calls to the corporate customer service management and the store manager, this store is perfect example of what an American grocery should not be. I've shopped here for over 30 years and it continues to get worse. We give most of our business to other stores now because this store is frustrating and annoying. Only shop here in a pinch because it's close to home. In the future I will drive a little further "in a pinch"....quite a few low and unstocked shelves, the usual sloppy messy GENGER NEUTRAL bathrooms and store employees whose vocabulary is limited to "paper or plastic"...(not all, there are some good people who do have an actual personality) But today there were no baggers available, forcing the cashier to do double duty while the line of customers pile up. Heard an old quote that fits this store quite well...."the speed of the boss is the speed of the team".... read more

Cool whip cake was delicious. Store was neat and clean & staff was knowledgeable & friendly. The picture on the cake as a little off centered so we had them add a blue boarder around it ... read more

Bel Air - Grocery Near Me - Roseville, California

I wanted to add an edit to this review. After posting this and seeing the response...I thought u would give the store another chance. I went to buy a rotisserie chicken and to my dissapointment ... just walking by the display case I could smell the burn. I checked a few of them and they were all looking the same... burned on top. I asked for the deli manager and the employee in the deli directed me to the front. I went and a manager there spoke to me. I told her about my review and about the response. She called the deli manager over and he stated he never heard anything about my review or the response here. Apologized for the chickens and said he would check the oven. I wasn't charged for the chicken ... I insisted on paying but they said no. About a few weeks later...I went shopping for veggies and was curious about the chickens... look the same. So I give up. Not buying rotisserie chicken here. I did order 2 today...from the Rayles on Douglas/Rocky ridge store and was happy to see how they remained consistent and the chickens looked beautiful and tasted great. See the pictures I am attaching marked with text. Not to be confused with the original picture... read more

Bel Air - Grocery Near Me - Roseville, California

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Went in for some snacks for a party. INES!!! Amazing. She helped us find just the right stuff and literally came from BEHIND the deli counter to help us and started pushing our cart for us so we could look around. Loved that. She gave us great recommendations and 5 star service love you Ines! read more

Big mistake shopping here this place is a fkn ripp off cheat and steal from customers , I put my phone number for the discount it didn't help at all , not just that I see some items at 2.73 or 1,68 but they charge 3.99 or 4.99 , I bought 3 packs of berry that says buy 3 for discount i did and they charge full price , this place is the worst way of cheating people I will never ever shop place like this anymore read more

Bel Air - This items were at price 2.73 - Grocery Near Me - Roseville, California

This is a great neighborhood grocery store! The layout is logical and they fit a pretty nice selection of items in a relatively small space without it feeling stuffed and overcrowded. Produce is decent and deli is nice with some interesting prepared meal choices. They carry a lot of vegan / vegetarian items, as well as several smaller and local brands. Ample parking, checkout is quick and easy, and staff are helpful! read more

Friendly staff, clean store, a little pricey but a nice grocery store overall. Also a nice variety of product; pretty much whatever you need they almost definitely have it. read more

I'm 57, it's simple. Self check out, scan a six pack of beer. Show my ID. Can't' not allowed, why?

After my experience here today, I will no longer be shopping at this grocery store. To the pink haired gal working the self checkout lane on 10/4/2024: Was it too much to ask for your help? You were not willing to leave your post and help as you were in a deep conversation with another employee. You obviously didn't care as you TOLD me to use another self checkout machine. If you don't want to do your job, perhaps you should find other employment. I work hard for my money and will be taking my business elsewhere. DO BETTER!!! read more

Good selection of products but pricey staff helpful could use more selection of fish . Snd drug store should be open on Sunday for people who work read more

I left my card in the store and manager Vinnie was sooo kind and efficient in getting this back to me. Thank you for GREAT customer service. I love the vibe of this store. read more

Horrible customer service from the manager on duty. only 2 checkouts open with 6 s people in each line with full baskets. all i had was a 12pack of beer. When busy you can always got to the checker at self checkout. Nobody was in self check out so went to pay at checker. She stated she was the manager and they are not allowed to sell alcohol at that register. I stated been doing this for years with no issues. Was told they do this to be nice. Asked why she wasn't being nice and sending me back in line to wait while she sat there and did nothing. She shrugged her shoulders and that is it. Worse customer service I have ever had a Bel Air / Raleys. She could has easily rang me up or went and helped the other checkers. instead she wanted to stand there doing nothing talking to a co-worker. read more

Went in for Deli sandwiches and we had Ines. Wow Ines was super friendly a fairly quick. Great costumer service. Wish they had more checkout lines however. read more

Best sushi in town! Thanks to Nk! Highly recommended. The sushi is made fresh daily and can be made in front of you if you like And all at a very good price. When your there give it a try you won't be disappointed Thank you.NK Thank you. ................... read more

Bel Air - Grocery Near Me - Roseville, California

Your website and sign both say you're open until 11 but apparently you decided to close early without bothering to update this information for your "valued customers." I got to the store 15 minutes before close so as to have time to get a few items and check our behind 11. When I arrived, there were staff inside, of course not to be bothered with customers as one yelled at me that you're closed through the glass. Real nice huh? Had I known you were closing early I would have planned accordingly instead of wasting time I could have used on work I needed to get done. I've been a customer of your store for a long time but I don't just give my money to anybody and after tonight I don't plan on being back anytime soon. After all would you like to be treated this way yourself? read more

Bel Air - Store website also saying open until 11 - Grocery Near Me - Roseville, California

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I have gone here since my grandfather worked as a butcher. I love this store, but it has changed. It's impossible to get prosciutto cut correctly at the deli. It's so frustrating because fresh sliced is so much better than packaged. The last time my husband brought it home from the store I threw it out because it was so thick it wasn't edible. It was cut like thick sliced turkey or cheese, you should be able to see through it. Please, learn your meats. This has happened more than a few times now, and the person whoever they are always argue that they can't slice it thin and it's an unusual request. I posted a picture of a package I get from Costco that is next best thing. Literally says on package how it's super thin for best flavor. Everyone outside of the deli is super nice and helpful. Love this store and will always go here, but not for prosciutto anytime soon. read more

Bel Air - Grocery Near Me - Roseville, California

Just bought a cake from the bakery and asked to have a message written on it. If I would've known their bakery person did not know how to neatly write on the cake, I would've done it myself. Looks terrible, super disappointed! read more

Bel Air - Terrible writing on cake for a birthday. - Grocery Near Me - Roseville, California

I'm so feed up with this store. You sign up for their membership card or whatever they call it and that's been great for years. But now to get the active membership prices you have to either scan the code or sign in and pick out the sale items. If you already use the card it means you are an active member. I don't want to have to deal with that when I go shopping. I'll just go to another store after 35 years. So much for customer service. read more

This Bel Air has the best staffed deli/sandwich counter by far. I even make the extra effort to come to this one even though the Woodcreek location is closer to my work. Annie always makes the best sandwiches and she has great customer service skills, even in the face of rude people. Cho also did an amazing job on a sushi tray that was the highlight of a birthday event. I wish I knew the other employees names because they're all exceptional people. read more

Bel Air - Grocery Near Me - Roseville, California

Great Chinese food! Specially their 7$ thursday special is unbeatable. What a hidden gem. Thank you for making great dinner for us!

Shout out to Chinese food department. We love the new management! They have changed the game since they took over. Affordable and quality food! read more

Bel Air - Options! - Grocery Near Me - Roseville, California

They sell soap in the floral dept. Left with headache from the smell. Won't continue to shop there till the soap is GONE. Help is very kind, store clean, but that spao got to go. read more

The lack of grocery knowledge and the blatant disregard or care for customers is atrocious at this location. I'd like to say it was just a one time occurrence but after several shopping experiences there, it's clear the staff share commonalities in unprofessionalism and rudeness. I only rely on this store as a last resort. I can't believe I'm going to say this but, Walmart has better customer service and manners than the people at this grocery store. I seldom bother to give feedback or leave reviews but I'm tired of paying for inflated prices in exchange for terrible service. Drive further for your local mom and pop grocery. They're often more grateful and courteous for your patronage. read more

The e-cart department here is absolutely 5 star! I've been getting e-carts from this location for a few years now and they NEVER DISAPPOINT! Andrew is amazing! He's super friendly and he reaches out to me when there's a question about items in my order. No surprises. Andrew treats me like a valued customer and I appreciate that! (The whole e-cart crew is great!) E-carts make life easier!! read more

I am obviously a regular and generally enjoy coming here. However, I must ding a star for poor service lately from the new employees. More specifically the younger employees have no idea what customer service is. Had a checker and bagger carry on a flirty conversation while doing my transaction. Really? Then most recently saw a very angry customer in line in front of me say to the cashier he was overcharged a dollar AGAIN on a particular item he bought yesterday that was supposed to be on sale. While the cashier did reduce his bill by TWO dollars, he never apologized or even tell the customer he did it so the customer accused Bel Air of ripping him off and walked out disgusted. I also so no motion for the cashier to prevent this from happening again by verifying the sku rang up properly. The interaction could have been handled SO much better with just a few kind words and an extra step to bring management in to solve the sku problem in the customer's presence. Lastly, check your stuff for expirations. There was a package of moldy cheese front and center on the hook. I took it to the back for an employee to dispose of and again no apology or thanks for saving us the embarrassment. I add this review because there will come a day when a Walmart Market or other discount grocery open up nearby and business here will decline. Please train your newbies better. The veterans are awesome. read more

Bel Air - SO disappointed with my $1.50 pomegranate i just bought. Seeds should be deep red, juicy, and sweet. This clearly is not. - Grocery Near Me - Roseville, California

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Been shopping here for years, always a good place to get groceries. Sure their prices are higher than most but you get great customer service. One comment regarding the Deli- every now and then I go in and order a sandwich from the counter. They are pretty good and pricing is actually slightly cheaper than Togo's and Subway, however I noticed over the last three times I've ordered salami sandwiches twice they don't put a lot of salami on it (not sure if they are afraid of putting too much??) It used to be that they would pack it full so much that the sandwich would nearly fall apart when you unwrapped it. This one has been lacking lately. No question before about getting my money's worth but now I can go to another sandwich shop and get more meat for the money lol. It's a shame because everything else is perfect (always fresh produce and bread) The quality is good its just the quantity I'm concerned with. Not sure if they are trying to get people to pay more for extra meat. If so, that will make it more expensive than their competitors. read more

Bel Air - Salami sandwich on sliced sourdough - Grocery Near Me - Roseville, California

I absolutely love Bel-Air, and have shopped at many locations in the Roseville area for the past 20-25 years. Lately however, I have been turned off by the loud, crazy music playing in the stores. (It's mostly the Foothills and Antelope Store.) The other day, I was ready to shop for the week, and had to just leave my cart in the middle of an isle and get out of there! The music was so loud, I couldn't concentrate, or think. When I approached an associate about this issue, her response was, "Sorry. Can't do anything about it.," and she turned to continue talking to her co-worker. Calling a manager might have been a good idea, but not when you're a teenager, I guess. No one seemed to care, so I left. I would rather shop at Safeway, or even Wal-Mart, than listen to that head banger music again. UGH!!! read more

I have been ordering online since Covid hit and it's wonderful If they are out of something they text me a head of time so I can substitute. I like that they ask instead of substituting with something I dont like. they are very polite and easy to talk to. these days its hard to fine any company that still treats their customers with respect and truly are happy to help. some of my favorites definitely Andrew and Grace they are the best. thank you guys read more

Their customer service as far as answering the telephone absolutely sucks! They simply do not answer the phone! I've been trying to get a simple question answered and I've called them at least 5 times and they have not answered their phone. Terrible service! read more

This was a great grocery store to come in. Its always clean and everyone is extremely nice. Its very organized and the people knew exactly were. I am always walking into this store every SUNDAY. Always buying some snacks to take over to a weekly meeting. COOL STORE! read more

I bought yogurt yesterday and they are selling expired stuff i ate yogurt and i am sick now I will talk to someone for this read more

Bel Air - Yogurt - Grocery Near Me - Roseville, California

Dawn in the Deli Dept. is AWESOME. They have been out of breakfast burritos for weeks so without my asking, offered to make a breakfast sandwich. Wow. Polar opposite from the deli staff on Folsom Blvd east of Watt Ave. Bel Air is SUPER lucky to have Dawn on their staff. Lance Ward read more

Normal grocery store. Good service and employees are helpful. Needed milk and they have a huge selection of different milks.