Tonight I had a very bad experience picking up an order at this BevMo location.
I was picking up a DoorDash order. As instructed, I went to the back door and rang the bell. I waited around 20-30 seconds, and since no one came--and because I've had past experiences where the bell wasn't heard--I rang it one more time, just to be sure.
A male employee with a long black beard came out extremely rude and aggressive ready to fight, asking why I rang the doorbell two times. His tone was disrespectful from the start, just because I clicked the bell twice.
I noticed how frustrated he was, so I tried to change the mood in a light, humorous way and said, "Chill man, it's just a ring." But that made things worse. He became even more aggressive and started saying things like, "What if I come to your house and ring your doorbell multiple times?"--even though I only rang it two times, not repeatedly. He went on a long paragraph saying things like "Don't ring it multiple times, we're not deaf," in a very disrespectful way.
Just because I said the word "chill", he got even more upset. He then started another long paragraph explaining that he was working alone tonight. I understand being alone and stressed, but that is not the customer's fault. If the store is understaffed, that is something to talk to a manager about--not something to take out on customers or delivery drivers over a simple doorbell.
Despite all of this, I still felt bad for him. Maybe he was having a bad day. I tried to end things peacefully by apologizing and reaching out to shake his hand. He refused. I tried again, and he refused again. I've honestly never experienced that before, and it left me feeling really uncomfortable and embarrassed, especially since I did nothing wrong.
At the end, when he handed me the order, he suddenly called me "boss" and said "have a good day" in an aggressive, sarcastic way--after already ruining my mood. It felt disrespectful and unnecessary.
This is not an acceptable way to communicate with a customer or a delivery driver just because they rang a doorbell twice. If someone is having a bad day, problems with family, management, or working alone--that is not how you handle it. You don't fix those problems by making someone else's day worse.
Did I deserve this experience just for ringing the bell two times? read more